Hartshill Health Centre
Sidhu Close, Hartshill, Nuneaton, CV10 0GQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Slow in looking at blood test
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2024
Not the fastest in looking at blood tests. Over a week and I had to chase them up by going in to get them. Still no updates on the Nhs app so blood tests haven't been filed. I was told fbc would be looked at and filed so you can see it online. Now I suffer from iron deficiency anaemia and am told to increase my tablets which I can't absorb feel like doctors don't read my notes correctly and would have seen I had to have an iron infusion done before. The doctor hasn't looked at my medical history overall.
Visited October 2024
Hartshill Health Centre has not yet replied.
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Review titled Receptionist 4pm 060924
Rated 5 stars out of 5
by LINDSEY TODD - Posted on 06 September 2024
I rang the surgery to ask about my results from my Fit test. The receptionist told me that it was ready for the Dr to look at today and she was unable to open it. She said if there was a problem the Dr would call me. I replied he might not as he will see I have a follow up appointment at the Ge hospital and I just wanted to know how high the test was. I was then told it was up to the Dr. She then did a really big sigh when I asked if she could let the Dr know I needed the test results. She sighed again!!! I then remarked and told how rude and unprofessional she was. She then told a note was added and I replied you didn't say that before and she replied "you didn't ask!!!" The reason why I wanted these results is the test"Fit" for bowel screening. I haven't had a problem like this before with any of the receptionist. I think she must be fairly new as I don't know her voice.
Visited September 2024
Hartshill Health Centre has not yet replied.
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Review titled Fantastic GP
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
Helpful and attentive staff. GP has gone above and beyond. Has sent me for tests etc to get to the bottom of problem, that hospital discharged me with no follow-up . Big thank you to the surgery for their care.
Visited May 2024
Hartshill Health Centre has not yet replied.
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Review titled Newly built, Good patient experience, problem sorted.
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
Not long been at the practice and it has some teathing problems. Have a lot of new services to offer, physio, foot clinic and clinical pharmacists.I was directed to a specific clinician and problem sorted. Although it is calls from the doctors, they have referred me to a local pharmacists to help with something the gp would have been burdend with, and waste his time. 5 stars.
Visited May 2024
Hartshill Health Centre has not yet replied.
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Review titled Watch out
Rated 1 star out of 5
by Raakhee Thompson - Posted on 10 April 2024
I have called this surgery twice on behalf of my uncle in the last week. He is approaching end of life. He can no longer walk, is not eating, there is blood in his catheter and he sleeps all the time. He has heart failure as well as other serious issues. Twice I have asked for a doctor to go and visit him at home to make an assessment and organise palliative care. The reception staff seem kind enough and today I was assured a doctor would go and visit. No visits. Just phone calls to my aunt to either prescribe pointless shakes and complete inaction. Why on earth no home visit??! Why would you not make an effort to assess and put in place care for a dying person?? I’m in utter disbelief.
Visited April 2024
Hartshill Health Centre has not yet replied.
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Review titled Bad so very bad
Rated 1 star out of 5
by Leigh Fulleylove - Posted on 15 March 2024
Been trying for a year to get appointment, And every day I've tried (on days off from work) never get below 15 in queue and then told no appointments and no way of booking ahead only way to ring at 8pm, online services do not work. adverts say if nothing feels right contact g.p with this practice can not do that have to wait till need 999 for treatment. any one looking for a doctor "Do Not Use These", if you actually want a proper doctor go some where else. terrible service.
Visited March 2024
Hartshill Health Centre has not yet replied.
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Review titled Fantastic Friendly Service
Rated 5 stars out of 5
by Bernice Thomas - Posted on 08 August 2023
I have recently joined this practice and they are the most friendliest GP surgery I have had the pleasure in interacting with. The reception staff work very hard and proficiently and follow up every single inquiry. They will be moving to a new building soon which is well deserved. GP's are also very nice. I highly recommend this great practice.
Visited August 2023
Hartshill Health Centre has not yet replied.
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Review titled Outraged
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2023
Trying to call for my test results after a nervous few days waiting only to have the phone picked up and then clearly put straight back down every single time while the receptionists can be heard laughing and joking I'm the brief seconds the phone is connected. Absolutely disgusting behaviour when you're dealing with a public that don't want to need to contact you but obviously have a need to. Never experienced anything like it in my life, should be ashamed.
Visited August 2023
Hartshill Health Centre has not yet replied.
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Review titled Bricks come before patients
Rated 1 star out of 5
by Anonymous - Posted on 16 July 2023
Have been registered and loved this practice for many many years which used to had caring doctors, nurses, managers and reception staff who used to listen but it now seems that moving into a new glitzy all singing dancing promise of everything for the future it is going backwards. Was told yesterday that they are no longer offering blood tests and having already been embarrassed having recommended this surgery to family members who have moved into the area was informed they were told by a very rude receptionist that they no longer are taking new patients and the list is closed. Enjoy your new shiny new expensive building; my family and I will be moving to the smaller family focused local surgery which has managed to expand whilst keeping the focus on patient care. As a family we have always been happy at Chancery Lane but given the service we have received over the last two or three years we will not be moving to the new Hartshill building but will register with the lovely friendly smaller practice who seem to understand what is important to patients like blood tests, so much for bringing care closer to home - Chancery Lane look back and reflect, you are not representing, and have not for the last few years what the NHS was set up for.
Visited July 2023
Review titled Hartshill Health Centre
Replied on 18 July 2023
Dear Patient We are so very sorry to read this review and your recent experience but sincerely appreciate you taking the time to provide feedback. We also would like to thank you for highlighting that our patient list is currently suspended. This is due to maximum patient list capacity and current location capacity, hence moving into a purpose built building. Hartshill Health Centre will serve the local community, being able to deliver more NHS services out of 1 location and strive towards delivering excellent patient care and better health outcomes for the growing patient population. We are sorry that you feel you need to leave the Surgery and wish you all the best for the future. Kind Regards Chancery Lane Surgery
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Review titled Extremely Recommend
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
highly recommend this lovely practice, very friendly and extremely helpful reception staff, if ever the appointments are fully booked i am always offered a future appointment or very good advise. The GP's always seem to go the extra mile and always follow up if needed. I am really looking forward too the future of the new building.
Visited July 2023
Review titled Hartshill Health Centre
Replied on 24 July 2023
Dear Patient, Thank you for taking the time to provide your feedback. We are pleased to hear of your positive experience and that the practice has been able to support you. Your comments will be circulated with the wider team. Your kind words are very much appreciated Kind Regards Chancery Lane Surgery