Halcyon Medical
Unit 8, 24 Martineau Place, Birmingham, B2 4UHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Personal Experience with Halcyon Medical Centre
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
This review is limited to my last telephone discussion with my Doctor at Halcyon Medical center. Getting an appointment was quick. I needed a review of my prescriptions and last full Blood test results. My doctor did a thorough review of my Blood Test Results and my prescriptions to ensure that no changes are required. I am grateful for such a thorough review and assurances that I am on correct prescriptions. I found the service to be very proactive in addressing my issues in a timely manner. This may sound surprising considering all the challenges with National Health Service. Whilst acknowledging National Health Service issues, Halcyon Medical was able to understand my critical significant medical issues and managed to access National Health Service. This help was extremely important otherwise my health would be much worse and quality of life terrible. Overall, I am extremely satisfied with the care I have received at Halcyon Medical and wholeheartedly recommend them to anyone seeking a proactive and supportive healthcare provide.
Visited August 2024
Review titled Halcyon Medical
Replied on 14 August 2024
Thank you for your kind words and for taking the time to share your experience. We’re glad to hear that our proactive approach and thorough care met your needs, especially in managing your prescriptions and addressing your concerns. Your satisfaction is our priority, and we’re here whenever you need us. Thank you for recommending Halcyon Medical. We look forward to continuing to support your health.
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Review titled Terrible. Needs shutting down ASAP
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2024
Worse GP I’ve ever been with, reported to CQC. Ive been waiting for a prescription for 4 weeks with no luck in getting it approved. I’ve run out of medication (which I am not meant to stop taking) and no one seems to want to help. Moving elsewhere.
Visited July 2024
Review titled Halcyon Medical
Replied on 14 August 2024
Thank you for your feedback. I’m sorry to hear about your experience. Please contact the surgery, so we can address this issue as soon as possible.
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Review titled Same day appointments
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
I've used this surgery twice in the last few months. Both times I was seen the same day and both times the reception and medical staff were very friendly and helpful. The lines didn't seem to open until around 8:15, but I don't think I waited for more than 5 minutes to get through. All of my appointments have ran on time and even early. It took less than 24 hours for me to receive the results and recommendations of my blood test. Cannot recommend this surgery enough
Visited May 2024
Review titled Halcyon Medical
Replied on 30 July 2024
Thank you for sharing your positive experience with our surgery. We're delighted to hear that our reception and medical staff were friendly and helpful, and that you were seen promptly on both occasions. It's great to know that your appointments ran on time, and that you received your blood test results and recommendations quickly. Your feedback is much appreciated, and we're glad to have met your expectations.
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Review titled Pathetic Service
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
Had visited this gp, the appointment was for 15minutes, firstly the doctor frift should learn to welcome patients and there is only one issue to be addressed in one appointment which is stupidity, when you have finished with 1 issue in 5minutes when you still have 10mins left why is another not taken into consideration? its like you have a running and cough you need to book two appointments for both issue how dumb this can be? i had cough and i conveyed what's happening and soar throat and running nose and stuff, the great doctor advised me to take gaviscon which is for heartburn and acid reflux how dumb a doctor can suggest this when the issue is something different, i would strongly suggest frift to take up her medical classes again, another issue i had been to was for skin redness as i couldnt get an appointment i was trying to apply the cream what i already had and it was reduced a bit, and visit the same doctor where she told i cant see any visible symptoms and can only treat when the redness occurs more as its less now when i have told i have no medications left for now as those creams were bought from india. the doctor is not ready to listen and was rude and said cant treat now and need to book appointment when its severe. I wonder has the doctor lost her brains somewhere. I had the best doctors and healthcare back in India, here its just name sake and not sure for what joy when you dont use the service properly being a student we need to pay so much of money for ihs which doesnt make any sense. Paying ihs needs to an optional by the individual. This gp needs to be either closed or get the respective doctor to learn the medical aspects well again treat the patients warmly. I would never recommend this gp to anyone and one of the pathetic and useless doctor i have come across.
Visited March 2024
Review titled Halcyon Medical
Replied on 03 May 2024
We are very sorry for your experience. We would like to discuss with you face to face meeting. Please ask at reception desk to see Business Manager or Practice Manager. Thank you very much for your feedback. Your feed back will help to improve our services
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Review titled The secretary is great
Rated 4 stars out of 5
by Aseel - Posted on 04 April 2024
I want to say thank you to the secretaries . I would have loved to mention her name but i know names are not allowed. She was compassionate and understanding when I was upset that my daughter’s referral was delayed and the hospital seems to keep saying the referral is not received. She made sure to follow it up thoroughly and keep me updated throughout out. Secretaries at GP practices are heroes behind the scene too so thank you for the job you do.
Visited March 2024
Review titled Halcyon Medical
Replied on 03 May 2024
Thank you very much for your comments. We will pass your great words to the team. Your feed back will help us to improve our service
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Review titled Great practice.
Rated 4 stars out of 5
by Hiba - Posted on 22 February 2024
So far my experience at the practice has been great. I've seen a couple doctors and they've all been helpful and are investigating my issues thoroughly. I don't feel like I am being fobbed off like I did at other places. Only issue I had initially was getting appointments but the online system fixed that!! I can now book in a f2f or telephone on the day quickly with no issues.
Visited February 2024
Review titled Halcyon Medical
Replied on 03 May 2024
Thank you very much for your comments. I will pass this message to the doctors. We always would like to hear about our services
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Review titled Wrong item order on prescription
Rated 1 star out of 5
by Michael Heaney - Posted on 31 January 2024
Two days ago I popped into the surgery to fill out a form to renew my prescription. One of the items was insulin. I went to pick up my prescription today and when I got home I discovered there was insulin needles in there (which I didn’t order) but no insulin. I phoned the surgery about this, and it seems they have a problem understanding basic English. Hopefully they might be able to sort it out today.
Visited January 2024
Review titled Halcyon Medical
Replied on 03 May 2024
Dear Michael, We are very sorry for your experience on this occation. I will discuss this with the team involved, and assure you, I won't repeat again Thank you very much for your valuble time to leave your feedback, your feedback is svery important for us to improve our services
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Review titled Registration
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
I entered as recommended by nhs website to register, but although we are living in the area nearby, (covered by the gp) we were told we are not. In the nhs website it is said they register people even from other areas, but receptionist just strongly insisted us (me & my husband) to go elsewhere. Even though I can see now the option at nhs website to register there, I will not.
Visited January 2024
Review titled Halcyon Medical
Replied on 03 May 2024
Thank you very much for your concerns raised regaring registration process. We are sorry for your experience on this occation. We will check this with relevent team. If you leave your contact details would like to contact with you
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Review titled Consistently great service
Rated 5 stars out of 5
by John K. - Posted on 26 July 2023
I've been with the Halcyon for many years, now (including several when they were in basement rooms underneath Boots a few streets away). Though I haven't had need for a GP in a while, some ongoing diverticular/colon problems, plus queries about my blood pressure and associated medications, and statins, meant I saw one today. I booked online and it was quick and straightforward to do. Saw my doctor today and, despite her running behind schedule because of previous patients, she answered all of my questions clearly and patiently, and I'm having tests for the first problem. My doctor here has always been like this, and the reception staff and nurses are great too. A bonus is that there is a proper weighing machine, and a blood pressure machine, in reception which you can use while waiting for your appointment. As ever, five stars from me, no complaints, and I wish that other organisations I dealt with in the wider public sector were as efficient and helpful as the Halcyon and my GP there.
Visited July 2023
Review titled Halcyon Medical
Replied on 03 May 2024
Thank you very much for your feed back about our service, We allways to hear from patients the servie they receive.
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Review titled Excellent practice
Rated 5 stars out of 5
by Karen Clayton - Posted on 18 August 2023
My husband and I joined the practice last year after moving from Four Oaks to the City. We have never ever received such in-depth thorough diagnostic treatment for any problems we presented with. We have had complete MOTs covering every blood test you can imagine, ECGs, referrals to specialist consultants and X-rays. We cannot praise the doctors, nurses and reception staff enough. We are very proud to tell our friends and family about this practice and none of them can believe the difference in treatment compared to their own GP surgery. Thank you Halcyon for making us feel that we’re in safe hands. Well done to all of you.
Visited June 2023
Review titled Halcyon Medical
Replied on 03 May 2024
Thank you very much for taking time to leave your feedback, This will help us to review our services