Halcyon Medical
Unit 8, 24 Martineau Place, Birmingham, B2 4UHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Its a scam, you will never book an appointment there.
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
I got a gout on my right toe. Its swelling and so painful. I have call to book an appointment for 4 times. Everytime the reception just saying the booking for today is full, please call tomorrow at 8 to see if there is any slot available. But if you ring them at 8, the phone recording will just say there are too many people calling right now, please try again later. And probably you can not book for an appointment on that day already. I think this GP is just a scam, u will never see a doctor there. We are not deserve to treat like that, we have pay our tax!!!! You cannot have any expectation with this GP at all.
Visited April 2023
Review titled Halcyon Medical
Replied on 20 April 2023
Dear Patient Thank you for your feedback. We are sorry to hear about your recent experience trying to get an appointment. If you would like to discuss this further, please email Halcyon Medical, email halcyonmedical@nhs.net, for the attention of Angela Hegan, Practice Manager.
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
I had two negative experiences at this surgery within four months, which prompted me to speak up about my most recent encounter today. As a patient seeking medical attention, I hope that the surgery can provide feasible options, whether that's a face-to-face or telephone doctor appointment, or being referred to an urgent treatment center for an appointment. However, during my call with the receptionist at 8:45 am today, I felt like she just wanted to get rid of me. She did not check my name and date of birth to review my medical history, but instead told me to call back tomorrow for an appointment or to walk-in to the urgent treatment center if I thought it was urgent. When I arrived at the urgent treatment center after work at 4:45 pm, I was informed that the center was full and not accepting walk-ins, even though they were open until 8 pm. As a GP receptionist, not only was she rude in trying to get rid of me, but she also failed to inform me that there was a possibility of being seen. I am unsure if patient's needs are prioritized at this surgery. I hope the surgery can provide proper training to their staff and employ someone who prioritizes patient needs.
Visited March 2023
Review titled Halcyon Medical
Replied on 20 April 2023
Dear Patient Thank you for your feedback. We are sorry to hear about your recent experience. If you would like to discuss this further, please email Halcyon Medical, email halcyonmedical@nhs.net, for the attention of Angela Hegan, Practice Manager.
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
Yet again I have ended up in A&E because of the complete inability to get an appointment. It is impossible to get through by phone,even to speak to a secretary or practice manager. If you do manage to speak to a receptionist all they say is "You'll have to phone back tomorrow at 8am ". Knowing full well you cannot get through - I was phoning continuously for 2 hours !!!! Yet they are still taking on new patients why ? when they can't provide a service to the ones they already have ?
Visited January 2023
Review titled Halcyon Medical
Replied on 03 February 2023
Dear Patient Thank you for your review. I am sorry to hear that you have had a negative experience with the Surgery. If you would like to discuss this further, please contact us and ask to speak to the Practice Manager. Once again, apologies for any distress caused. Sarah