Goodman's Field Health Centre
11 Stable Walk, London, E1 8ZFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Imposible to get through by phone
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I tried to ge through the phone to request an appointment for more than 2 hours, from 8am as soon as they open. The system said I am in a queue of more than 30 people , calling at 8:00. How is that possible?
Visited March 2023
Review titled Goodman's Field Health Centre
Replied on 13 October 2023
Dear patient Thank you for your review, we value your feedback and aim to do our best to improve our services. Since your review we have also hired more admin and clinical staff to meet the demand of both calls and appointments. I would also like to remind you that we offer online consultation on Dr iQ. It has many pathways and is an easier option for a lot of our patients Thank you
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Laras Kusumoningrum - Posted on 27 February 2023
I called on Friday morning waited for 1 hr, finally managed to speak to reception and informed I cannot make advance appointment for continued bleeding as the GP is not open on weekend. Asked to call back Monday and told that when calling Monday, I can make 48hrs advance appointment. Called again at 8am on Monday, waited for 56 minutes, finally someone picked up then hung up. Called again immediately to be put in a queue for a call back, received a call back to be told to call back again tomorrow at 8am. I am afraid this will be a never ending cycle..
Visited February 2023
Review titled Goodman's Field Health Centre
Replied on 13 October 2023
Thank you for your valuable feedback Laras. Our GP is open from 8am onward for appointments. We offer 48 hours and 2 weeks in advance appointments for patients, subject to availability. Once we have reached full capacity for appointments, we advise patients to use alternative services such as local pharmacies, NHS 111 and DR IQ. Since your review we have also hired more admin and clinical staff to meet the demand of both calls and appointments.
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
1) Appointment Booking (1/2) - you have to call every day exactly at 8am to be put in a queue of over 30 callers, stay on the line for 45 minutes and once you get your turn, all the slots are most likely to have been taken up. 2) (2/2) - if you are not given an appointment slot, you have to repeat the same process again the following day (so again, call at 8am to be placed in a queue of 30+ callers) because they offer same day appointment service only. They won't offer an appointment the following day. 3) Reception - the staff appear incapable of handling anything but a routine simple query. Once you bring up something they don't seem to handle regularly, it's a very much "computer says no" response and you end up brainstorming solutions on their behalf. 4) Appointment itself - the vast majority of appointments are handled by nurses (unless you specifically request). In my experience, my issue was dealt with looking up the issue on the computer, reciting NHS guidance to me (on some occasions, irrelevant to my issue) and from then onwards if I brought up a reason why NHS guidance is not relevant here, it was dealt with "this is what the NHS guidance says". 5) Follow ups - when getting a blood test, I was told that I would not be given a call back if everything was okay. 3 weeks later, I thought I better check and called the reception. Turns out, there was an issue with my blood results, it was just never communicated to me. 6) DrIq App - Somewhat helpful but the consultation slots are allocated very quickly and you are likely to end up doing the same process the following day again (very much like booking through the phone). Acceptance/rejection of your prescriptions are never notified so you might end up going to your pharmacy only to be told that they don't have your prescription. My *routine* prescription was once randomly rejected, I went to the pharmacy to be told they don't have it, I had to call the reception to be referred to the clinician who called me 2 working days later and with no explanation, they just put it through so I had to go pick it up to the pharmacy several days later again.
Visited January 2023
Review titled Goodman's Field Health Centre
Replied on 13 October 2023
Dear patient, We appreciate that you have taken the time to leave feedback regarding the service you have received in our surgery. Our goal is to leave patients feeling better and well cared for and it is unfortunate this has not been the case for yourself on this occasion. Since your review we have also hired more admin and clinical staff to meet the demand of both calls and appointments. It is important to us that we receive feedback as this informs us on how and where we can improve our services. We are available for drop in sessions every second Thursday of each month between 11am - 12pm, the next session is on 9th November 2023. Thank you
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
I turned up at 3pm trying to get an appointment for my baby who had a temperature and had been coughing for a while. The receptionist was fab and gave us an out of hours appt to see the PA an hour later. The PA diagnosed tonsillitis and we got it sorted with antibiotics. He also advised us (and tested us!) on warning signs e.g. Breathing problems. This was right before the strep A thing was in the news, and we now realise they took it extra seriously because of that (at the time, we thought it was just a regular flu). Anyway, we've had several appts for the baby here and they always do their best to find an appt. If you cant see the GP but they offer the PA (physician associate), accept it! Hes brilliant and will carry out the same examinations as a doctor, and you actually get a slightly longer appointment. Thank you!
Visited November 2022
Review titled Goodman's Field Health Centre
Replied on 13 October 2023
Dear patient, We are so pleased to read your amazing review about our GP Practice and staff! Experiences like yours’ is what we aim for, your review does reflect that the hard work of our staff really pay off. Thank you
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Review titled Extremely bad experience
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
I have been dealt with nice and good doctors. But it’s really very hard or seems impossible to get appointments with the doctors. Always given appointments with the incompetent nurses who didn’t even know about the issues. And shamelessly says I have heard this problem for the first time in my practice years. That was shocking to me.and the other one told me on phone that she is referring me to something and when I ask receptionist about the referral there was nothing in the record this practitioner nurse is so rude and show such a bad behavior that I don’t want to even see these nurses again in this practice. Overall receptionist and doctors are good. This practice need to change their nursing staff. Another problem is getting appointments is such a bad experience that don’t want to do it . I have left this practice hopefully other one will help me .
Visited November 2022
Review titled Goodman's Field Health Centre
Replied on 13 October 2023
Dear patient, We apologise that you felt you had a negative experience contacting our surgery and consulting with our staff. We are sorry to hear that you have decided to leave the surgery. Since your review, we have hired a diverse range of staff, both clinical and admin to ensure we can meet the demand for appointments. We would love for you re-register with our surgery, if this is something you would like to do please contact our surgery. Thank you