Gateways Gp Surgery
Andrew Close, Porters Park Drive Shenley, Radlett, Hertfordshire, WD7 9LPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Niamh - Posted on 20 July 2023
Been with this surgery for more than 10years and so impressed with their knowledge, competence, care and accessibility. Everyone from doctors to nurses to receptionists are kind and this makes a big difference to the patient experience. Especially grateful for my experience on 10th July with the GP I saw. I really felt cared for and am super grateful. Thank you all
Visited July 2023
Review titled Gateways Gp Surgery
Replied on 11 September 2023
Dear Patient Thank you for your kind comments. The surgery team work very hard to continuously give a service of care to all our patients. We appreciate all feedback at the surgery as this helps us improve our services, however good feedback is very much welcomed and will be passed on to the team. Thank you for taking the time to pass these good comments on Management.
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Review titled poor service
Rated 1 star out of 5
by David Roberts - Posted on 21 July 2023
I have tried ring the surgery today and am still trying to get through 45 minutes later. This has happened numerous times before and I have a chronic illness requiring continuous medical care so it needs to be improved urgently
Visited July 2023
Review titled Gateways Gp Surgery
Replied on 11 September 2023
Good morning We have investigated your complaint and do apologise for the issue that you faced on that day. Unfortunately the phone system was not working as it should. Please accept our apologies that you were unhappy with your experience at our surgery and feel assured that this issue has been dealt with. Management
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
The receptionist was rude to me and hanged up on me. The GP failed to comply with my needs as a patient. I am on 10mg blood thinner and work for a tech company. I asked if the GP could advise the pharmacy to provide me blood thiner for two months. The GP refused to do so and did not give me any reason for its action. This was not an issue in the past, but The GP stop doing it without any explanation.
Visited June 2023
Review titled Gateways Gp Surgery
Replied on 07 July 2023
Good morning It is very difficult to investigate your complaint when it is anonymous. We apologise if you have found our reception staff to be rude, and the GP failed to acknowledge your request. Many thanks. Management Team
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Review titled Bad Communication
Rated 2 stars out of 5
by Anonymous - Posted on 26 May 2023
Had to chase 4 times for a referral, that wasn't sent for 6 months. Then had to chase 3 times to get a simple MSK referral, and after 3 tries, im still waiting for the GP to actually send the referal. The organisation recieiving the referral has not recieved anything in over a year, but the GP told me twice that he had sorted it. Overall, dissapointed in the service and dissapointed in their ability to communicate with other NHS services, as this is the third unique service referral ive needed, and none of the three were sent as I was told.
Visited May 2023
Review titled Gateways Gp Surgery
Replied on 15 June 2023
Dear Patient We are sorry to see that you have had to chase-up for your referrals several times. Unfortunately as you have posted your comments as anonymous we are not able to contact you and establish the actual events. Management Team
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Review titled The worst GP Surgery ever
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
This GP surgery is a shambles honestly I don't even know how it opened. Some of there silly rules such as if a 16 year old has a appointment they have to come inside to speak to the doctor themselves as they are old enough to technically they are still a child. I rang in on many occasions and they say no appointments available today ring back tomorrow which is ridiculous what they could do is book the appointment for tomorrow rather than me ringing in tomorrow. The people who work there should be ashamed of where they are working while people are suffering and their issues are not being sorted. The receptionists are awful honestly it's like they are having a mothers meeting between themselves.
Visited May 2023
Review titled Gateways Gp Surgery
Replied on 26 May 2023
Dear Patient We are sorry that you have had to face such problems visiting the surgery. We need further information and as your post is anonymous we are not able to contact you. We wish you well. Management
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Review titled Receptionists seem to think they DRs
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
I have been trying to see the GP for ever, I called my GP sugary because I keep having dizzy fainty episodes with serious headaches wanting to vomit and my heart bitting so fast, the recipient's would not give me emergency appointment they told me that my symptoms don't come under emergency. Ever time I call my GP practice to book an appointment the receptionists want me to tell them exactly what I am suffering from some time it's embarrassing to explain my condition to a recipient's when I know they are not my Dr. Some times I have to ask my husband to book my appointments just because they never do question him or refuse to give him appointments for me. Recipient's shouldn't pretend to be Dr's. I suffer from autoimmune disease which is quite debilitating sometimes 😔. Waiting to see a GP for 4 to 5 weeks is not right. The hospital emergency is full of people like.
Visited April 2023
Review titled Gateways Gp Surgery
Replied on 26 May 2023
Dear Patient It is very difficult to help you without some clarification and further details. We can get in touch with you if you have posted your comments as anonymous. Management.
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Review titled Professional and considerate
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2023
My GP has always been there for me and supportive,kept in touch when I was going through a bad time.
Visited February 2023
Review titled Gateways Gp Surgery
Replied on 26 May 2023
Dear Patient Many thanks for the complements. As the post is anonymous we are not able to thank you with a phone call. We wish you well. Management.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
The nurses are nice but the receptionists are rude and the doctors couldn't care less about you. I did a smear test and found out by logging into my Patient Access app that I am HPV positive. Nobody from the practice bothered to call me about this and give guidance. They just don't care about their patients.
Visited January 2023
Review titled Gateways Gp Surgery
Replied on 26 May 2023
Dear Patient We can not help you if you post comments anonymously. We need further information from you if we are going to help you. We wish you well. Management.
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Review titled Attitude issues
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
The receptionists are aggressive, unhelpful, not caring or polite. They only push back on any request, they don't acknowledge their mistakes and aren't interested in listening to the patients. This is not how a GP practice should be run. The doctors are similar: they barely greet you, they state that they don't have time for you and that you need to keep it concise, you never have the same doctor and they are not aware of what the other doctors have suggested to do. It is totally disorganised and extremely frustrating.
Visited January 2023
Review titled Gateways Gp Surgery
Replied on 26 May 2023
Dear Patient Unfortunately we can not help you as you have posted the comments anonymously. We wish you well. Management
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Review titled Friendly and great staff
Rated 5 stars out of 5
by Gaby - Posted on 21 December 2022
I recently visited as I need to register at a new GP in my area. The receptionist was quick to answer the phone when I called ahead as well as when I came into the practice she helped be register quickly even though there were a lot of people. She was lovely and very friendly and helped me book an emergency consultation with a doctor over the phone which was about only 15 min after I left the practice . I then had a phone call with a Dr he too was friendly and was quick to help me. Overall friendly and quick practice.
Visited December 2022
Review titled Gateways Gp Surgery
Replied on 15 June 2023
Many thanks Gaby ! Apology for responding late. We will share your comments with the Gateways team. Management Team