Frome Medical Centre
Enos Way, Frome, Somerset, BA11 2FHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Odds on getting though is slim to none
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
While I appreciate everyone is in a tricky situation with funding and staffing, gaining access to see a doctor is nigh on impossible. I have no complaints about the staff or care once you are lucky enough to get in. You are entered into the appointment lottery where so many people call in the morning, unless you call by 08:05, you will not get an appointment. I have family members who no longer call for a doctor as they dont have the energy to be doing this day after day to get an appointment. One is now self medication on co-codamol as they cannot refer to a GP after 3 days as they cannot get an appointment. The final straw for them was recently being told at 08:20 that there were no more appointments. I no longer call as I dont have the time what with kids to get to school and work. I spent 56 minutes in a queue of 19 people this afternoon to book a titration nurse - and I put that off for a few weeks as I didn't have the time or energy to be in a queue. I thought 16:00 on a Thursday afternoon would be quieter, but how I was wrong. That's an hours work I lost. I dont have the time or inclination to call anymore which is unfortunate as it is a determent to my health and clearly so many others.
Visited October 2022
Review titled Frome Medical Centre
Replied on 14 October 2022
We are really sorry to hear this. It has been a particularly challenging month for us with much higher than usual staff absences and we appreciate that it is not as easy as we would like for patients to gain access. Have you tried online booking for ease, or coming in. It is highly unusual for the demand you mentioned on an afternoon. As you have not left you name we cant investigate further on this. Please do contact us directly if you need so we can provide the support you need with your titration appointment. Phone lines are reasonably quiet after 11. Please explain the difficulties you have had when you call.
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Review titled Awful
Rated 1 star out of 5
by Karima Boice - Posted on 12 September 2022
Impossible to get an appointment if you work full time because of the insane booking system. Pharmacy closed between one and two on a weekday so those of us that work and need to pick up a 'script can't. Feels as though everything is done on a tick box basis to make sure the practice maintains central funding with a complete lack of care for the individual. Worst practice I have had the misfortune to be registered with.
Visited September 2022
Review titled Frome Medical Centre
Replied on 21 September 2022
Dear Karima We are sorry to hear you have been experiencing difficulties. Please feel free to contact the practice to discuss options including online booking. Please be aware the Pharmacy based in the Medical Centre is an independent Pharmacy and is not part of the Medical Practice. We appreciate we have had limited appointments in some areas due to both staff absence, recruitment and very high demand. All of the health care system is under extreme pressure at the moment and is struggling to cope on a daily basis. We can only reassure you our team are working as hard as they can and doing their upmost to provide the best possible service with the funding available and go above and beyond on a daily basis. You are of course very welcome to register at a different practice and you may also want to consider raising your concerns about the lack of GPs, Nurses and other Health Care practitioners available to support the system with your local MP
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Review titled Difficult access
Rated 1 star out of 5
by Valerie - Posted on 15 September 2022
Just spent 47 minutes holding on the phone to be told that I have to do it again tomorrow. A ridiculous way to run a service!
Visited September 2022
Review titled Frome Medical Centre
Replied on 23 September 2022
Dear Valerie We are sorry to hear you are struggling to get through for a routine appointment. We are as frustrated as you are that we are not able to cope with the overwhelming demand at present. We also have several clinical staff off and doing our best to recruit in a challenging environment where there are not enough clinical staff available to recruit. As you will already know we have an National shortage of GPs and Nurses. We can only offer the appointments we have available. We have an urgent on the day team who will always see you if it cannot wait and you can call throughout the day for this.