Frome Medical Centre
Enos Way, Frome, Somerset, BA11 2FHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unconcerned
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2023
I am a cancer patient and duly booked my required blood test through the complex care team for the day before my chemotherapy only to have my appointment cancelled by text just before the Practice finished for the Easter bank holiday as the nurse would be ill on the following Tuesday!The clerical staff were sorry for the inconvenience!This action caused severe mental distress over the bank holiday period as I was concerned as to whether my chemotherapy would be cancelled due to the necessary blood test being unavailable.Contacting the Practice on the Tuesday and explaining that the blood test was necessary I was yet again informed they were sorry for the inconvenience and offered a test on the day of the chemotherapy appointment, obviously no one had bothered to read my medical notes.I find this uncaring, unconcerned attitude utterly unacceptable.
Visited April 2023
Review titled Frome Medical Centre
Replied on 15 April 2023
We are really sorry to hear this and sorry this caused you additional stress at a difficult time. We always do our best to offer the best possible care. If you would like to contact the practice directly we can review what happened for you and respond directly. We had issues with power and water which may have impacted on the situation.
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Review titled Excellent service
Rated 5 stars out of 5
by Matthew - Posted on 21 February 2023
Recently had a vasectomy which I was nervous about ,but the team I had was brilliant, efficient and caring if I had to go through it again I would choose them every time .The whole service from start to finish was so professional I would recommend .
Visited February 2023
Review titled Frome Medical Centre
Replied on 27 February 2023
Thank you for leaving a review. Great to hear you recevied such a good service and had a positive experience
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Review titled Thank you Frome Medical Practise
Rated 5 stars out of 5
by Lisa Hirst - Posted on 26 February 2023
I have been unwell since Nov 2022. Everyone I've met at the practise have been wonderful. You never gave up and we finally have a diagnosis. Thank you to everyone I've spoken to from reception, secretaries, nurses and drs - you're all doing a great job and I'm very grateful.
Visited February 2023
Review titled Frome Medical Centre
Replied on 27 February 2023
Thank you for your feedback. We are glad you got a diagnosis, and really hope you are starting to feel better. We will pass on your comment to the whole team as it really helps morale in these challenging times.
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Review titled Excellent staff
Rated 5 stars out of 5
by Jonathan Hall - Posted on 23 January 2023
I had a minor outpatient procedure at Frome Medical Practice and it was exactly as you'd want it to be. Timely, efficient and professional. I'm told there are services that are due to be discontinued and that would be a great shame. The staff I was assigned were a credit to the NHS
Visited January 2023
Review titled Frome Medical Centre
Replied on 25 January 2023
Thank you for taking time to feedback on your experience. We will pass it on to the team
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
I had my procedure on Monday. There was no unnecessary waiting, the staff were amazing and the location was ideal.
Visited January 2023
Review titled Frome Medical Centre
Replied on 25 January 2023
Thank you for taking time to feedback on your experience. We will pass it on to the team
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Review titled Great service
Rated 5 stars out of 5
by Ryszard J. - Posted on 23 January 2023
That was a pleasure to meet professional staff at vasectomy department. Dr have done a great job, not many people are now with such a great sense of humor what makes your treatment unique. Thank you so much. Rj.
Visited January 2023
Review titled Frome Medical Centre
Replied on 25 January 2023
Thank you for taking time to feedback on your experience. We will pass it on to the team
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Review titled Vasectomy procedure - Great practice
Rated 5 stars out of 5
by Harry Walker - Posted on 23 January 2023
Excellent care. Can’t fault any part of my treatment - everyone was polite, kind and knowledgeable. I was comforted though what was for me, a nervous experience. Lovely staff, top marks! Thank you!
Visited January 2023
Review titled Frome Medical Centre
Replied on 25 January 2023
Thank you for taking time to feedback on your experience. We will pass it on to the team
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Review titled Quick response
Rated 3 stars out of 5
by Anonymous - Posted on 21 December 2022
Phoned 8.10am requested call back. 9.20 received call back by care navigator. I was given 2 names of GP , one who will call within 2 hours for further discussion. Received GP call 10.20am, for further discussion and prescription was arranged for collection. Much better service, unlike a previous call ,6 months ago, to the appointment system, which was a very long queue with no results
Visited December 2022
Review titled Frome Medical Centre
Replied on 22 December 2022
We have recently invested in a cloud based telephony service which has enabled us to introduce the call back function and allowed patients to maintain their call queue position We know from feedback this has been really helpful for many and we appreciate you taking time to feedback and let us know this was positive for you. We appreciate the demand for services can be more than the capacity available on the day for routine appointments and we are sorry your previous experience wasn't so positive. Please be assured you can call for urgent on the day at any time
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Review titled horrendous booking system
Rated 3 stars out of 5
by Anonymous - Posted on 19 December 2022
So many people have written here about the difficulties your booking system causes absolutely anyone who needs to be able to plan ahead and can't for whatever reason give up a whole day to work their way through the various waits it requires - possibly with no appointment at the end of them - that it seems pointless to add another one. But in the hope that sheer numbers might make a difference: I'm writing this at 3 o'clock and have been waiting for the call back I requested shortly after 8 and that your recorded messages promise. I can only assume at this stage it isn't going to come as I know most of the day's bookings are dealt with in the morning. I last saw a GP five months ago, after a maddening few weeks of experiences exactly as so many have described here. The condition I had then continues and is getting worse and it is purely down to your booking system that I have left it another five months. What adds to the frustration is the fact that the information given on your website, by your recorded messages and even by your staff about booking is simply not correct. The last two times I saw a GP they advised me to go online at midnight. I told them that I knew from experience that it was not possible to book a GP this way and they assured me it was. I tried again last night, having also read on your website that it was possible - it wasn't. Last week I saw a nurse who felt I needed to see a doctor. I explained my unwillingness and she sympathised about the wait but said that once you were in the queue you would definitely receive a call - again I had to tell her that on several occasions I've simply been told that there are no more appointments that day. This is a familiar and much talked about experience in Frome. She had no idea and said she had been told by management only that morning that it was not the case. Someone has taken the time to write considered and sympathetic responses to the frustration and distress expressed in these reviews, and yet even in these responses there is the same incorrect advice about booking online before 8, or in the middle of the night, or ringing immediately at 8, call backs etc etc. Today I rang repeatedly from exactly 8 and for the first 10 minutes there was a recorded message simply saying we are unable to take your call, please ring back later. I think it's important for the management to understand that for people suffering a chronic condition, or suspecting they may have a condition but not sure about it are those most likely to be put off using the service after repeated failures to get through. While one could argue that these are not the most serious cases, they could well be cases that could become so if not diagnosed. As with practically everyone else who has left a review here, my complaint has absolutely nothing to do with the service offered by staff, but simply with the booking system which makes getting access to those staff so frustrating and on many occasions impossible.
Visited November 2022
Review titled Frome Medical Centre
Replied on 27 February 2023
Apologies for the late response to this feedback. Sadly as your review is annoymous we are unable to contact you to discuss the issues you are haivng. It is possible to book online for a GP appointment and it would be helpful to speak directly to understand why this isny working for you. You mention serious health issues. Please be assured if anyone phones in with an urgent health issue they will always been seen by our Duty Team. We are like many practices due to recruitment and absences unable to cope with the demand we have on some days. We appreciate this is frustrating. However if you read this response please contact us directly so we can look at how we can support you to get the access you need.
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Review titled Exceptional care
Rated 5 stars out of 5
by Jennifer - Posted on 10 November 2022
I just wanted to praise everyone who works at Frome Medical centre, I’ve always received the most exceptional care. From the nurse who supported me through my Fibroadenoma and made me feel comforted and confident I was getting the best care, to the mental health team to GP’s who always do as much as they can with the limited time they have. I really don’t think you get the recognition you deserve
Visited November 2022
Review titled Frome Medical Centre
Replied on 10 November 2022
Dear Jennifer, that is a lovely review to receive. Thank you for taking the time to share. It really helps with the morale of the team in these challenging times.