FRANCIS GROVE SURGERY
The Courtyard, 8 Francis Grove, Wimbledon, London, Greater London, SW19 4DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Rosie - Posted on 07 July 2024
The Dr’s I’ve seen have been very thorough and I cannot fault them. Telephone contact was good. Advised me to follow up in 3 mths to check.
Visited July 2024
Review titled FRANCIS GROVE SURGERY
Replied on 08 August 2024
Dear Rosie, Thank you for taking the time to leave us a review. I'm pleased your experience has been so good and that the contact worked well for you. Best Wishes Lynsey Practice Business Manager
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Review titled Poor booking system
Rated 2 stars out of 5
by Anonymous - Posted on 15 July 2024
I called the GP at 8 o'clock in order to book day appointment. They accepted my call 8:06 and said that there was only one slot available before 4:30pm. This is ridiculous. She did not ask my symptom as well. Very poor.
Visited July 2024
Review titled FRANCIS GROVE SURGERY
Replied on 08 August 2024
Dear patient, I'm sorry to hear that this was your experience. Unfortunately demand outstrips capacity more often than we would like. We are constricted not only financially but also in terms of room availability. We are hoping to expand so we can offer patients more services in the new year. I am also sorry the receptionists did not ask what the problem was as she should have, this is part of their and supports their decision making in terms of appointments they can offer patients, on the day, urgent duty dr issues, things that can wait until the weekend when we have available appointments for example. If the issue is not urgent, you can use the contact us online function on our website which gets reviewed and you will either be sent a link for you to directly book an appointment or a GP will ask for you to be called in. Apologies again that the service you received was not satisfactory. Kind Regards Lynsey Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by J Yang - Posted on 06 July 2024
The doctor was friendly, very carefully examined my skin and patiently provided explanations and professional advice.
Visited July 2024
Review titled FRANCIS GROVE SURGERY
Replied on 08 August 2024
Dear Patient, I appreciate your feedback, i am pleased that your consultation was useful and provided the answers you needed. Many Thanks Lynsey Practice Business Manager
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Review titled Very professional
Rated 5 stars out of 5
by Jennifer - Posted on 04 September 2024
I am extremely happy with my GP. The receptionists are very helpful and my doctor was exceptional. She is a great professional, caring and patient. I had a thorough check up, relevant to my symptoms and problem and she informed me of the complete treatment plan.
Visited July 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled My Doc is Caring and Proactive
Rated 5 stars out of 5
by Cecilia Burnette - Posted on 01 August 2024
All the staff at Francis Grove Surgery have been so supportive in helping me maintain my health. Each that I have met has a positive attitude from appointments that fit within my schedule to fitting me in as and when needed. All questions answered immediately or information provided in good time. Above all a friendly environment where I am always welcomed.
Visited July 2024
Review titled FRANCIS GROVE SURGERY
Replied on 08 August 2024
Dear Cecilia, What a wonderful review to read! Thank you so much for taking the time to share this, this will make all the team smile! I'm delighted that you have found the practice to be flexible where possible to meet your needs and you find us friendly, we do our best :-) Kind Regards Lynsey Practice Business Manager
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Review titled Quick personal response to something potentially serious.
Rated 4 stars out of 5
by Jaroslaw Dobosz - Posted on 01 August 2024
Had problems with my colon for a whole weekend and contacted the practice online on Monday morning. Got an almost immediate response, the GP was genuinely concerned and wanted to rule out serious things. Couldn't ask for more, especially since it wasn't a phone call.
Visited July 2024
Review titled FRANCIS GROVE SURGERY
Replied on 08 August 2024
Dear Jaroslaw, Thank you for leaving this review, great to hear your positive experience of the team. Best Wishes Lynsey Practice Business Manager
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Review titled Good overall practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 July 2024
Have been a patient with this practice for many years. As in other practices, making a face to face appointment on the phone at 8 am is very challenging, but they have a system where you can send a message via their website and you receive a reply within 24 hours. This has worked very well in the past, as I was able to receive a prescription without needing to see the gp. On another occasion I was given an appointment with an advanced nurse practitioner, not ideal but at least I was able to receive treatment. I don’t think they have physician associates employed by the practice. Overall very happy
Visited June 2024
Review titled FRANCIS GROVE SURGERY
Replied on 08 August 2024
Dear patient, Thank you for leaving a review of your experiences of the practice and for all the information you included. We constantly battle with the 8am rush, and are constantly trying to look at how we can improve this aspect of the service. We don't have Physician Associates at the practice currently. We are limited on room space for additional clinical staff at the moment. I'm glad your experiences have been good though. Best Wishes Lynsey Practice Business Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Ian Prendergrast - Posted on 04 June 2024
I found the reception staff extremely helpful and friendly when making my appointment by phone. The appointment followed swiftly. The doctor was very helpful and at the appointment was thorough and asked a colleague for a second opinion. A scan was requested and things have moved on well. A follow up telephone appointment with a doctor was reassuring and advice was helpful. My telephone is often unreliable and thanks to the surgery for calling an alternative number when necessary. Excellent practice!
Visited May 2024
Review titled FRANCIS GROVE SURGERY
Replied on 08 August 2024
Dear Ian, Thank you for leaving this review and sharing your experiences. I'm delighted that you are happy with the service you received, the staff work so hard every day, i know they will appreciate your kind words. Best Wishes Lynsey Practice Business Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
Very efficient and highly professional staff ,thorough and pleasant ,prompt response ,no waiting,was seen before my appointment time,full diabetic review undertaken,all results of previous tests were explained
Visited May 2024
Review titled FRANCIS GROVE SURGERY
Replied on 08 August 2024
Dear Patient, I appreciate you taking the time to leave us a review. Its lovely to hear your experience was so positive and the staff were so thorough. Kind Regards Lynsey Practice Business Manager
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Review titled Caring and professional
Rated 5 stars out of 5
by Jane Andrews - Posted on 29 May 2024
I was very nervous . The doctor saw me promptly and did not rush me at all. She was caring and so knowledgeable. She was reassuring and really listened to everything I said. I’m very grateful .
Visited May 2024
Review titled FRANCIS GROVE SURGERY
Replied on 08 August 2024
Dear Jane, I'm glad you had such a positive experience, especially when you were feeling so nervous. I appreciate you taking the time to leave us a review and i will share this feedback with the team. Best Wishes Lynsey Practice Business Manager