FRANCIS GROVE SURGERY
The Courtyard, 8 Francis Grove, Wimbledon, London, Greater London, SW19 4DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2024
I saw a GP last Monday, said she would book me a follow up call for the Friday and to expect a telephone call by 2pm. At 4.30pm I received a curt text from the practice saying that I had not attended my appointment. A face-to-face appointment had been booked instead of a telephone appointment. I phoned the practice and a Dr called me. Had I know it was a face-to-face appointment, I would have attended and saved the GP time, as I had to book another for Monday as I was still feeling very unwell. I also had a blood test 2 days ago. I was advised that the results arrived that evening, but now 2 days later when I have called for the 3rd time, I have been told that 'they have not been reviewed by a Dr yet' I am concerned as the GP told me to stop taking my regular thyroid medication until I have the test results. I am disappointed with the service I have received recently.
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Helpful practice
Rated 5 stars out of 5
by Geoffrey Foot - Posted on 22 October 2024
I was sent to the appropriate location. The staff were helpful and described the process. It took a short time to deal with the appointment in a professional way
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Very rude receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 19 October 2024
Yesterday I went to hand in my sample and receptionist was so rude. In one occasion in the past, an old disable man walked in and complained how rude the receptionists were. Now they changed a new set of receptionists but the attitudes of them have never changed. Avoid going there if you don't want to be upset by how receptionists will treat you.
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Efficient service
Rated 5 stars out of 5
by Peter Hession - Posted on 10 October 2024
Went for a flu jab and was in and out in a few minutes. Staff were running the service very efficiently.
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Normally great practice.
Rated 3 stars out of 5
by Anonymous - Posted on 30 October 2024
Usually a great practice but on this occasion I am not sure the doctor focused on the part of the issue (that concerned me most and had caused me to make the appointment) dealing with the other strand
Visited October 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Christina Carr - Posted on 03 September 2024
Experienced pleasant and efficient attention on my visit and I achieved what I was expecting - the response to my questions and answers received by the nurse was most helpful and put my mind at rest
Visited September 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Gillian Tame - Posted on 03 September 2024
I’ve been with Francis Grove (previously Queens Road) for 34 years now and have always had a superb service from all staff. I called on Monday morning, had an appointment 2 hours later and an x Ray half an hour after that. Exceptional
Visited September 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Very Good attention
Rated 5 stars out of 5
by Reme - Posted on 03 September 2024
Fast attention and doctor call replay. Doctor really listen my health problem and gives to me the best recommendation to improve my health.
Visited August 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Responsive practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2024
I emailed a query and had a response within an hour and a call from the GP the next day. We discussed my test results and my home blood pressure readings and agreed a way forward.
Visited August 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Unaware of eye surgery options
by MALCOLM GREEN - Posted on 03 September 2024
I sought advice on the options available to me about a forthcoming YAG procedure but the GP I saw acknowledged that I knew more than they did. I really wanted information about waiting times for the various options, but no information was available. I have subsequently given up on the NHS and gone private.
Visited August 2024
FRANCIS GROVE SURGERY has not yet replied.