First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled caring and respectful
Rated 5 stars out of 5
by Hina Azam - Posted on 11 January 2024
I m with the surgery for last 11 years, never been disappointed. Unfortunately had to move farther but couldn't leave them. They are great people with caring doctors. Really respect for them all from receptionists to doctors. Keep it up guys :)
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Hina, Thank you so much for your heartfelt feedback and the wonderful 5-star rating. We are truly honoured to have been your GP surgery for the past 11 years. We're delighted to hear that our team, from receptionists to doctors, has consistently provided you with caring and respectful service. Your loyalty and kind words mean a lot to us and we are truly grateful for the trust you've placed in our practice. Even though you've had to move further away, your decision to stay with us is appreciated. We remain committed to delivering the best possible care and your feedback inspires us to continue our efforts. If there's ever anything you need or if you have further feedback to share, please don't hesitate to reach out to our Patient Care team. Thank you for being a valued part of our practice and here's to many more years of keeping you healthy! E7 Health
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Review titled Doctor was very kind and reception staff too
Rated 5 stars out of 5
by Marilena Mancarella - Posted on 30 January 2024
The doctor checked my son and she informed me about the therapy. She updated my son allergy information in the system, that was a very good thing to do. She informed me about next steps in case the problem will persist. She was very efficient.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 31 January 2024
Dear Marilena, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that both our doctor and reception staff made your visit a pleasant one. It's fantastic to know that the doctor was not only kind but also took the time to thoroughly check your son and provide you with information about therapy. We really appreciate your acknowledgment of the doctor's efficiency and the clear communication about the next steps in case the problem persists. Our team is dedicated to ensuring that every patient receives the best possible care and it's rewarding to see that reflected in your feedback. If you have any further comments or suggestions, please feel free to share them with us. We are committed to continuously enhancing our service and your feedback is important in guiding us to areas that still require improvement. Thank you again for taking the time to share your feedback with us. We look forward to continuing to provide excellent care for you and your family. E7 Health
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Review titled Incorrect information on system
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2024
I attended to see nurse to be informed my routine test was not due according the system and information on it as my previous test had been entered twice in January and then September 2019. I did not have this test done in September 2019!! I had received an NHS letter to remind me to book this which I always do in the month of January. I insisted it was due - test then done.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for bringing this matter to our attention. We appreciate your positive rating despite the inconvenience you experienced. We sincerely apologise for any confusion caused by the incorrect information on our system. We understand the importance of accurate and up-to-date records and we are actively reviewing and updating our systems to prevent such discrepancies in the future. Your insistence on the due test allowed us to rectify the situation promptly and we appreciate your diligence in ensuring your healthcare needs were met. If you encounter any further discrepancies or have additional concerns, please do not hesitate to reach out to us directly. Your feedback is invaluable in our commitment to delivering accurate and reliable healthcare services for you and all of our patients. Thank you for your understanding; we look forward to continuing to serve you with the highest level of care. E7 Health
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Review titled Kind and thorough GPs
Rated 5 stars out of 5
by Anonymous - Posted on 25 December 2023
Met with a lovely GP for a health check for my baby. She chatted about my concerns with me and explained everything patiently (to a sleep deprived mother that was appreciated) - I left with a plan in place. Excellent!
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for sharing your positive experience with our practice. We are delighted to hear that you had a positive interaction with our GP during your baby's health check appointment. It's wonderful to know that the GP you say took the time to address your concerns, patiently explained everything and provided you with a clear plan. We understand that being a sleep-deprived parent comes with its challenges and our aim is to make your visits as supportive and informative as possible. Your kind words are greatly appreciated and we are here to continue providing excellent care for both you and your baby. If you ever have further questions or concerns, please don't hesitate to reach out to our Patient Care Team. Thank you for choosing our practice and for trusting us to keep you and your family healthy. E7 Health
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Review titled Surgery
Rated 4 stars out of 5
by Anonymous - Posted on 09 December 2023
I find some of the receptionist can be quite rude. When ring up u get told to to go online if if u have tried online, also if it’s about medication they tell u have ti book an app or phone consultation which is fine but it’s always a week wait which isn’t good sometimes as u may require medication before that date
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your review about your recent experience with our surgery. We appreciate your feedback and we sincerely apologise for any inconvenience you've experienced. Our standard procedure is for all requests, including appointments and prescription requests, to be submitted via our online form. We have dedicated teams who review the requests that come in; these teams aim to respond to the online forms within 48 hours of them being submitted. We understand the importance of timely access to medication and appointments and your feedback helps us identify areas for improvement. We do, however, regret the way in which this message was conveyed to you by our team. To address the concerns raised about the reception team, we will collaborate with our Patient Care Team to cultivate a more positive experience for all patients. This includes reinforcing the importance of delivering such messages with utmost clarity and sensitivity to ensure a positive patient experience. Your input is instrumental in our ongoing efforts to refine and improve our service; thank you for highlighting this issue. If there's anything you'd like to discuss further or if you have additional feedback, please feel free to contact us directly to speak with our Assistant Practice Manager, Tia. Your satisfaction is important to us and we are committed to enhancing our services based on patient feedback. Thank you for bringing these matters to our attention; appreciate your ongoing trust in our services. E7 Health
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Review titled Short and efficient
Rated 5 stars out of 5
by Mr Alex M Kaye - Posted on 18 December 2023
Checked in via working screen. 5 minutes later I received my jab and was out the door. Practitioner was friendly and efficient
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Alex, Thank you for taking the time to share your positive experience with our practice. We are thrilled to hear that your check-in process was smooth and you received your jab promptly after your arrival. We really appreciate your acknowledgement of the practitioner's friendliness and efficiency; if you know the name of the member of staff you saw, please let us know so that we can share your kind feedback with them directly. If there's anything specific you appreciate about our services or if you have any further feedback you would like to share with us, please do let us know. Patient satisfaction is of the utmost importance to us and we look forward to continuing to provide you with excellent care in future. Thank you again for your review and for choosing our practice. E7 Health
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Review titled Needs improvement
Rated 2 stars out of 5
by Display name - Posted on 07 December 2023
It is very difficult to have any continuity in terms of treatment by practitioners. . Prior to transferring to e7. I was with lord lister practice, grossly inadequate I agree, but at least both doctors knew me by and I didn’t have to relate my complicated medical history every time I needed a consultation. I supposedly have had a named doctor for the last 3 years but have yet to see him. On two occasions I have been given an annual review within weeks of each other. As the titles were slightly different I did go to both only to discover the questions were identical and inappropriate given my medical condition. The outside agency employed to carry out these surveys had no access to medical records and was clearly disturbed and bemused by response to dietary habits (I cannot swallow and am intravenously fed, have been for 16 years). To conclude there are just too many practitioners employed on too part-time a basis for this practice to approach ‘good’ despite the caring attitude of many working in this practice.
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for sharing your feedback; we appreciate your honesty about your experiences with our practice. We sincerely apologise for any shortcomings you've encountered and we value your input as it helps us identify areas for improvement. We understand the importance of continuity in treatment and we apologise for any inconvenience you've experienced. Your concerns about the annual review questions being repetitive and not reflective of your medical condition are noted. We will review our processes to ensure that such instances are minimised in the future. Regarding the difficulty in seeing your named doctor, we understand the importance of a consistent healthcare provider. If you have a preference to see a particular doctor, please indicate your choice on the online form when requesting an appointment. Our dedicated digital team will make every effort to accommodate your request, prioritising your choice whenever possible. It is important to note that while we strive to honour your preferences, our primary goal is to ensure that all patients are seen in a safe and timely manner. If, for any reason, your preferred doctor is not available within a timeframe that aligns with your health needs, we may recommend an alternative clinician to address your concerns promptly. Your well-being and timely access to care remain our top priorities. We'll address this issue with our Digital team to ensure that you have the opportunity to consult with your named doctor where possible, moving forward. If you have additional feedback you would like to share with us, please feel free to contact us directly to speak with our Assistant Practice Manager, Tia. We are committed to making improvements based on patient feedback and ensuring that your experience with our practice meets your expectations. Thank you for bringing these matters to our attention. We appreciate your ongoing trust in our services. E7 Health
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Review titled Very helpful GP
Rated 4 stars out of 5
by Denitsa Peneva - Posted on 08 December 2023
Even though my appointment was delayed about 30min, the doctor was very attentive and professional. My only recommendation is regarding reception staff, they always look like "why you bothering me now".
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Denitsa, Thank you for sharing your feedback about your recent experience at our practice. We appreciate your positive comments about the helpfulness, attentiveness and professionalism of the doctor you saw on your visit. We sincerely apologise for the delay in your appointment and your experience with our reception staff. We understand the importance of respecting your time and are always working to improve the service that we offer our patients; we will ensure that this information is fed back to allow us to explore ways that we can prevent this from happening in future. Your point regarding the reception staff's attitude is valuable feedback and we will address this matter with our Patient Care Team to ensure that they maintain a welcoming and supportive atmosphere for our patients. If you have any further feedback or suggestions on how we can improve our service, please feel free to share your thoughts with us. Your satisfaction is important to us and we look forward to continuing to provide you with excellent care and service in future. Thank you for choosing our practice and for sharing your honest feedback. E7 Health
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Review titled Grest practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
Friendly staff building was clean plenty of chairs for sitting also had toilets which was good. But also feel some rooms sre empty and could be used for other things like blood test so all done in one place.
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive feedback about our practice. We are pleased to hear that you found our staff friendly and the building clean and well-equipped. Your suggestion regarding utilising available rooms for services like blood tests is valuable; we appreciate your input and we continually strive to enhance the efficiency and convenience of our services. Thank you for this feedback. If there's anything specific you appreciate about our services or if you have any further feedback, please feel free to share. Your satisfaction is important to us. Thank you for choosing us to keep you healthy. E7 Health
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Review titled Great patient care
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2023
I requested a non-urgent GP appointment via the online system. I then received a telephone call from a very pleasant and professional receptionist who offered me a GP appointment. My appointment was with a GP who took the time to listen to me and explain everything and was so kind and compassionate. Thanks so much.
Visited December 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for sharing your positive experience with our practice. We're delighted to hear that you had a great experience from the moment you requested a non-urgent GP appointment. Our team strives to provide pleasant and professional service and we're glad that the admin team member and GP both made you feel well-cared for. Clear communication, compassion, and attentive listening are central to our approach and we appreciate your acknowledgment. We are glad that we were able to meet or even exceed your expectations and provide exceptional patient care. If there's anything specific you appreciate about our services or if you have any further feedback, please feel free to share. Your satisfaction is really important to us and we look forward to continuing to provide you with excellent care in future. Thank you for choosing our practice. E7 Health