First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about First 4 Health Group - E7 Health.
Reviews
-
Review titled Good practice
Rated 5 stars out of 5
by Rona Lotan - Posted on 20 February 2024
I was seen quickly by a lovely well mannered nurse that was kind, professional and quick. The experience was stressful free.
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 20 February 2024
Dear Rona, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you had a stress-free visit and received prompt and courteous care from our nurse. Providing exceptional service and ensuring our patients feel comfortable and well-cared for is always our top priority. We appreciate your kind words and look forward to continuing to serve you with the highest standards of care. If you ever need anything in the future, please don't hesitate to reach out to our Patient Care team. Thank you again for your kind review. E7 Health
-
Review titled Excellent care and Experience
Rated 5 stars out of 5
by Auram Freese-Desforges - Posted on 07 February 2024
The practice is always very communicative and helpful. They send plenty of reminders for appointments which is great, they are quick to call and make sure appointment times work for the patient and quick to communicate if anything needs to be changed with appointment times. I never have to chase for information, everything is always easily available and they have great communication with hospitals and my psychiatrist to ensure my documentation and patient records are kept up to date. My GP is also very helpful, clear, and keen to help. My last visit regarding my ADHD was helpful and he was keen to set up a shared care agreement to ensure I get the best care and easiest access to my medication. There are also never any delays when I need to refill my prescriptions. I think they are a great practice and I feel lucky to be their patient.
Visited February 2024
Review titled First 4 Health Group - E7 Health
Replied on 19 February 2024
Dear Auram, Thank you so much for your incredibly positive review! We are truly grateful for your kind words and are thrilled to hear about your exceptional experience with our practice. Ensuring clear and consistent communication with our patients is a top priority for us, so we're delighted to know that you find our reminders helpful and appreciate our proactive approach to scheduling appointments. It's wonderful to hear that you never have to chase for information and that everything is easily accessible to you. We're also glad to hear that you've had positive interactions with your GP regarding your ADHD care; collaborating on a shared care agreement demonstrates our commitment to providing you with the best possible care and ensuring easy access to your medication. Thank you for trusting us with your healthcare needs. We are fortunate to have you as our patient and we're dedicated to continuing to provide you with excellent service and support. E7 Health
-
Review titled Friendly, professional, quick and caring treatment
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2024
I went in to see one of the practice nurses for a test and she was friendly, professional, clear when helping me understand what was going on and setting expectations and took time to remind me about and talk through other related health questions that came up on the system. This was for a regular test; booking it was quick and easy as the practice sent me a link with different appointment options which made it easy to decide around around my schedule.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 January 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your visit to our practice was met with friendliness, professionalism and efficient service. It's wonderful to know that the Nurse you saw for your appointment provided clear explanations and took the time to address your health questions. We're pleased that the booking process was convenient for you and we really appreciate your feedback on the appointment options sent to you. If you ever have more questions or need further assistance, feel free to reach out to our Patient Care Team. We are dedicated to providing excellent care and support for your patients. Thanks again for your kind review! E7 Health
-
Review titled Disliked the service
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2024
I felt undercut by the doctor who treated me; she did not listen to me and was smirking when I tried to explain what was wrong with me. While not all surgeons operate in this manner, the one performing this clinic was not professional.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 January 2024
Dear Patient, Thank you for sharing your feedback; we are very sorry to hear about your experience. We take your concerns seriously and we would like the opportunity to address them further. As your review is posted anonymously, we encourage you to reach out to our Assistant Practice Manager so we can gather more details and investigate the matter thoroughly. We are committed to providing a professional and attentive service and your feedback helps us identify areas for improvement. Please contact our Patient Care Team who will schedule a call with the manager for you. Your insights are valuable and we truly appreciate the opportunity to address your concerns directly. Thank you for bringing this to our attention. E7 Health
-
Review titled Injection
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
There was a nurse but she was amazing and very helpful. I had lots of doubts and questions she has explained to me well.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 January 2024
Dear Patient, Thank you for taking the time to leave us a 5-star rating and for sharing your positive experience with us! We're delighted to hear that our nurse provided amazing and helpful support during your injection appointment. Clear communication and addressing your doubts and questions are important aspects of our service and we are glad she could provide the support you needed. If you ever have more questions or require further assistance, don't hesitate to reach out to our Patient Care Team. Thank you again for your review; we appreciate your trust in our surgery. E7 Health
-
Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2024
The GP carried out a number of examinations of the condition I went to the surgery about and explained what he was doing and what he was looking for. He also took time to discuss a secondary issue that was of concern to me.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your feedback about your recent visit to our practice. We appreciate your 4-star rating and are pleased to hear that your GP conducted thorough examinations, providing explanations of the procedures and discussing your primary concern. We strive to deliver high-quality care and ensure that our patients are informed and comfortable during their visits. It's great to know that the GP took the time to address your primary issue and also discuss a secondary concern that was on your mind. If there are any specific areas where we can improve or if you have additional feedback, please feel free to reach out. We value your input and we are committed to continually enhancing our services. Thank you for choosing our practice. E7 Health
-
Review titled Really great practice
Rated 5 stars out of 5
by Chris Thomson - Posted on 04 January 2024
Had blood test to check steroid induced diabetes Diabetes nurse I saw was very reassuring and professional in looking after me explaining that I need to have the level of diabetes check every week while on steroids. From the lovely diabetic nurse to receptionist and doctors every one seems to go out of their way to help you. Thank you E7Health
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Chris, Thank you for taking the time to share your positive experience with our practice. We appreciate your five-star rating and are delighted to hear that you had a great visit. It's wonderful to know that our diabetes nurse provided you with reassurance and professionalism during your blood test. We understand the importance of regular checks and are pleased that our team is actively supporting your health journey. Your kind words about our diabetic nurse, receptionists and doctors means a lot to us. We strive to create a supportive and helpful environment for our patients and we're grateful for your recognition. Thank you again for taking the time to share your kind feedback about our team. If you ever have further questions or need assistance, please feel free to reach out to our Patient Care Team. Thank you for choosing E7 Health, and we look forward to continuing to provide excellent care for you. E7 Health
-
Review titled Lovely people but bad system
Rated 3 stars out of 5
by Anonymous - Posted on 23 January 2024
The health care person we saw was absolutely lovely and helpful and thorough and spent plenty of time. However the fact that I had to make 2 separate appointments one for diabetics annual review and one for diabetes foot check when it could have been one appointment was the start of the stress caused. We then had to collect a urine pot which can’t be dealt with then and there it had to be returned the next day, I had to make separate appointments for blood tests but go to newham hospital and potentially wait for another appointment for someone to cut her long toenails. For an 87 year old who with dementia this is an impossible task, why can the system not deal with all of this together in the same place at the same time. In addition to the fact there’s nowhere to park so have to get taxis there and back. The whole system is making it really difficult to attend appointments, continuous requests to complete questionnaires is a real headache
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 January 2024
Dear Patient, Thank you for taking the time to share your feedback. We truly appreciate your kind words about the member of the team you saw on your visit; we're pleased to hear that your experience with them was positive. We apologise for any stress caused by the need for multiple appointments; our team should have offered a double appointment slot to ensure that both the review and foot check could be completed together. We sincerely apologise that this option wasn't presented to you. We are also sorry that it was an inconvenience that you had to return the urine pot the next day; unfortunately, we are bound by the courier collection times for urine and other samples as they are collected every morning to be taken to the lab and we are not currently able to store these samples overnight. Your concerns about the process for sample drop offs, blood tests and toenail care have been duly noted. We will review these comments with our team to identify opportunities for improvement and to streamline processes wherever possible. We are committed to making necessary adjustments to enhance the overall experience, particularly for our older and vulnerable patients. If you have any further suggestions or concerns, please feel free to reach out to our Patient Care Team. Your experience is valuable to us and we are dedicated to providing better services in the future. Thank you again for taking the time to share your honest review with us. E7 Health
-
Review titled Good Practice
Rated 4 stars out of 5
by Mohammad Wasim - Posted on 22 January 2024
This practice is very helpful and I am very happy with the service given. I have had a good experience here.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 January 2024
Dear Mohammad, Thank you for taking the time to share your experience with us and for your positive feedback! We are delighted to hear that you find our practice helpful and that you are very happy with the service provided. Your satisfaction is important to us and we really appreciate your kind words. If you have any specific suggestions for improvement or if there's anything else you would like to share, please feel free to let us know. We are committed to providing the best care possible for our patients. E7 Health
-
Review titled Phenomenal Practice
Rated 5 stars out of 5
by Ralph - Posted on 17 January 2024
My GP practice is phenomenal the whole Team starting with the care consideration and dignity afforded to patients by the reception and office team. Every GP I have seen is really professional my regular GP has helped me remove self stigma around my mental health as well as restore dignity and self esteem. He is always thorough, polite, highly professional and skilled in all areas and exceptionally so with mental heath. I feel seen, understood, heard and cared for with dignity as a equal human being. If I have another health issue I can raise it with him and I am sent for checksups, the latest of which found a potentially life threatening aneurism which would never have been found had the test on another area not been done. I owe my recovery and possibly even my life to my GP and the practice team as many men are not cared for to this extent and take their own lives; the biggest killer of men my age in the UK. They are priceless and deserve awards for their professionalism and care.
Visited January 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 January 2024
Dear Ralph, Thank you so much for your heartfelt and positive review! We are truly humbled and delighted to hear about your experience with our GP practice. It's wonderful to know that our team, from the reception and admin staff to every GP you've encountered, has made a positive impact on your healthcare journey. We are especially grateful to hear that your regular GP has played a significant role in addressing your mental health concerns and providing the care and support you needed. Your words about feeling seen, understood, heard and cared for with dignity are incredibly meaningful to us and we are thrilled to have contributed to your recovery. Your story emphasises the importance of comprehensive care and early detection and we're grateful to have been a part of your health journey. If there's ever anything more we can do for you or if you have further feedback, please don't hesitate to reach out to our Patient Care Team. Thank you again for your kind review and for entrusting us with your care! E7 Health