First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
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Reviews
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Review titled Can't book online on the weekend
Rated 2 stars out of 5
by TIA - Posted on 16 June 2024
I have been trying to book an appointment on behalf of my mother and it is impossible. My mother had been in pain for a few days but the pain intensified on the weekend, she therefore was trying to book an appointment for the beginning of the week - however due to it being the weekend, the online form provided to book an appointment doesn't give us the option of booking an appointment for the week as its 'outside core hours' instead it points us to either try 111 or make our way to the urgent care centre at our nearest hospital. The issue with this is it doesn't make it easy for someone older to get hold of doctor's advice when they really need it. It is also so longwinded a process that it puts people off wanting to ask for help - which is fine for younger people but definitely a concern for older people who may be hesitant if they are unfamiliar and don't want to be a burden. Either way, it's not good enough enough. It feels like you have to fight to speak to a doctor.
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 24 June 2024
Dear Tia, Thank you for sharing your concerns with us regarding the difficulty in booking an appointment for your mother over the weekend. We apologise for any inconvenience caused. Please note that our online forms are closed over the weekend and overnight as our surgery operates within core hours. General Practice is not a 24-hour service, and during weekends, NHS 111 and Out of Hours services are available to support our patients outside of our surgery’s regular weekday hours. We understand your frustration and want to emphasise that our online booking system aims to provide a convenient way for patients to schedule appointments with just four optional free-text questions. This is intended to be more accessible than traditional phone booking methods, particularly for those who may find early morning phone calls challenging. To better assist you and your mother, we also offer personalised 1:1 online form support. If you are interested, please reach out to our team, and we can schedule a session with our digital support team to assist you further. Your feedback is important to us as we continually strive to improve our services. Please do not hesitate to contact us directly if you have any additional questions or concerns. E7 Health
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Review titled My Doctor is great Doctor
Rated 5 stars out of 5
by G.Soliman - Posted on 28 June 2024
My doctor is very through, he explain to me his action, he is very clear and he make it simple for me to understand, he always sees me in time, simply I feel safe and well looked after, thank you NHS for providing brilliant dedicated doctor like the doctor I see in lord lister.
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 01 July 2024
Dear Patient, Thank you for your kind words and positive feedback! We are delighted to hear that you have had such a great experience with the doctor you saw at our surgery. It is wonderful to know that their doctor’s thoroughness and clear explanations have made your visits understandable and straightforward. We strive to ensure that our patients understand and are always well-informed about their health and any actions being taken, and it’s wonderful to hear that this approach has helped you feel safe and well looked after in your visits. Punctuality is another aspect we take seriously, and we're glad to hear that you always see your doctor on time. We understand the importance of respecting our patients' time and providing timely care. Thank you for taking the time to share your appreciation; your recognition of our staff is truly appreciated. We are committed to maintaining a high standard of care for all our patients and your feedback motivates us to keep up our efforts. Thank you once again for sharing your positive experience and for your support of the NHS. We are here for you and all our patients, and we look forward to continuing to provide you with excellent care. E7 Health
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Review titled Emergency appointment
Rated 5 stars out of 5
by Lily Laloop - Posted on 12 June 2024
I was in a predicament with a sore leg. I completed the online form , sent photographs and waited all day for the phone appointment which didn't come in the allocated times. Finally it did and I was absolutely relieved with the phone diagnosis then an urgent next day physical appt
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 24 June 2024
Dear Lily, Thank you for your feedback and for sharing your experience with us. We apologise for any inconvenience caused by the delayed phone appointment, but we're glad to hear that once you were able to connect, you found the phone diagnosis reassuring. We understand the importance of timely care, especially in urgent situations and will feedback your experience to our team. If you have any further feedback or need assistance in the future, please do not hesitate to reach out to us. We are here to provide the support and care you need. Thank you once again for your understanding and for choosing our practice for your healthcare needs. E7 Health
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
I was seen on time and was treated as an individual. My questions were answered to my satisfaction.
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 24 June 2024
Dear Patient, Thank you for your positive feedback and for taking the time to share your experience with us. We're glad to hear that you were seen on time and that you felt treated as an individual during your visit. Providing personalised care and addressing patient questions thoroughly are priorities for us. We are committed to providing extraordinary care to our patients. If there are any areas where we can further improve or if you have any additional feedback, please don't hesitate to let us know. We're here to ensure your continued satisfaction with our services. Thank you once again for your review and for choosing our practice for your healthcare needs. E7 Health
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Review titled Wonderful practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
I visited earlier this year for some anti natal and post-natal appointments. I was able to get appointments quickly and speak to real people on the phone on reception without much of a wait. The care i received from the GPs was excellent. Caring and considerate of what I’d been through. Putting my mind at ease and helping with a care plan for my baby’s skin conditions/s and some concerns I had about myself. Wonderful!
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 24 June 2024
Dear Patient, Thank you so much for your glowing review! We are delighted to hear about your positive experience with our practice during your recent antenatal and postnatal appointments. Providing timely access to care and ensuring compassionate support are fundamental to our approach, especially during such important phases. We're thrilled that you found our GPs caring and considerate, addressing your concerns and providing reassurance. It's our priority to help create a personalised care plan for both you and your baby, ensuring your peace of mind. If there's anything more we can do for you or if you have any further questions, please feel free to reach out to us. We're here to support you every step of the way. Thank you once again for your kind words and for choosing our practice for your healthcare needs. E7 Health
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Review titled Excellent care from GP
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
I was able to get an appointment within 2 days for my baby’s suspected ear infection. My appointment was on time and the GP was extremely thorough and also went the extra mile to confirm my baby’s vaccine schedule and discuss some queries I had. My baby was thoroughly checked over and kept happy throughout the checks over her little body. The GP was excellent, kind and even made sure I didn’t leave my baby’s hat behind! I also got a referral squeezed in for myself which was a relief. Very happy!
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 24 June 2024
Dear Patient, Thank you so much for your wonderful feedback! We are thrilled to hear about your positive experience with our GP and the care provided for your baby's suspected ear infection. Ensuring timely appointments and thorough examinations are important to us, especially when it comes to the health and well-being of our youngest patients. We're delighted that the GP you saw was able to address your baby's health concerns, discuss vaccine schedules and accommodate your own referral needs efficiently. It's heartwarming to know that you felt supported and cared for throughout your visit. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We're here to help and ensure continued excellent care for you and your family. Thank you once again for your kind words and for choosing our practice. E7 Health
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Review titled Understanding and very competent
Rated 5 stars out of 5
by K Patient - Posted on 18 May 2024
I had my baby vaccinated here recently and the nurse answered my questions by calling on her breadth of knowledge (both professional and personal). Her bedside manner with my baby was excellent. She was interested in following up with me as I had been out of the country for a number of months and had vaccines elsewhere. This really shows the NHS cares. I was impressed! Lovely! Nice, large clean room too! Friendly staff in general (reception etc). Sign in process at reception: I couldn’t find anywhere else to leave this feedback but the touch screen to sign in when I arrived at my appointment only allowed me to enter the birth date - it wouldn’t work when I got to the postcode. There’s no ‘delete/backspace’ button for that screen and it wouldn’t accept the letters I was pressing… so if you make a mistake (easy cause the touchscreen doesn’t work properly - then there’s not much you can do) so then I had to queue at reception which was held up with a number of people who couldn’t communicate in English (reception staff was very friendly but I felt for them as this must be frustrating)…
Visited May 2024
Review titled First 4 Health Group - E7 Health
Replied on 20 May 2024
Dear Patient, Thank you so much for your detailed 5-star review! We are thrilled to hear about your positive experience with our nursing staff during your baby's vaccination. It's wonderful to know that our nurse provided knowledgeable and compassionate care, addressing your questions and showing genuine interest in your baby's health history. We strive to make every visit as comfortable and informative as possible; thank you for taking the time to share your experience with us. We are also glad you found our facilities clean and our staff friendly. We apologise for the inconvenience you experienced with the touch screen sign-in process. Your feedback is valuable, and we will look into improving this system to make it more user-friendly. Thank you again for your kind words and for highlighting both the strengths and areas where we can improve. Your feedback is so important as it helps us to continually improve the service we offer our patients. We look forward to continuing to provide you and your family with excellent care. E7 Health
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Review titled Good practice
Rated 4 stars out of 5
by Musa - Posted on 31 May 2024
Doctor i saw is helpful and listen me well . She provided me with the information I needed and advise
Visited May 2024
Review titled First 4 Health Group - E7 Health
Replied on 03 June 2024
Dear Musa, Thank you for taking the time to leave your review. We're glad to hear that you found the doctor you saw helpful and attentive to your needs. Listening carefully and providing relevant information and advice are important aspects of our approach to patient care, and we're pleased that you had a positive experience on your recent visit. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your support and look forward to serving you again in the future! E7 Health
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Review titled lack of consideration
Rated 2 stars out of 5
by Anonymous - Posted on 30 May 2024
As we went to see the Consultant for good advice. The consultant didn't try to take consideration in what what we try to explain to her about the health issues with my Child. The consultant didn't give our entitled time scale to explain and to make sure that we understood and nothing to worry about. But still there's doubts about my child's health due to our family health history. I am not how the consultants work or if there's any limitations for them to clarify our concerns at that time of visit.
Visited May 2024
Review titled First 4 Health Group - E7 Health
Replied on 03 June 2024
Dear Patient, We are truly sorry to hear about your experience, and we appreciate you taking the time to share your concerns with us. It's important to us that every patient feels heard and supported during their consultations, especially when discussing health issues concerning their children. We apologise if you felt that the member of staff you saw did not take enough time to listen to your concerns or provide adequate reassurance. We value your feedback and take it seriously. We will review our processes and communication protocols to ensure that our consultants have the necessary time and resources to address patient concerns effectively. If you would like to discuss your experience further or if there's anything specific you feel we could do to improve, please don't hesitate to reach out to us directly to speak with our Assistant Practice Manager, Tia. Your satisfaction and the well-being of your child are our top priorities, and we want to do everything we can to address any concerns you may have. Thank you for your honest feedback. E7 Health
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Review titled Care
Rated 5 stars out of 5
by Vipin - Posted on 22 May 2024
I am 76 years man with issue related my pain of hip joint. My mobility is very important, I was given full support to fixed my problem. The only thing the practice Doctor can do is to refer me for X-rays or MRI images which I think they should be able to do. To avoid delay to address my issue. Please add this to their services. Thanks
Visited May 2024
Review titled First 4 Health Group - E7 Health
Replied on 22 May 2024
Dear Vipin, Thank you for your five-star review and for sharing your experience with us. We are glad to hear that you received full support in addressing your hip joint pain and that your mobility needs are being taken seriously. Regarding your suggestion about X-rays or MRI scans, it is important to note that investigative processes like these are not commonly part of a GP surgery. It is standard practice to refer patients to external services for such tests to ensure they are conducted by specialised professionals with the appropriate equipment. We appreciate your feedback and will take it into consideration as we continually strive to improve our services. If you have any further concerns or need additional assistance, please feel free to reach out to our Patient Care Team. E7 Health