First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Clockwork
Rated 5 stars out of 5
by I Bryan - Posted on 23 July 2024
Polight ,respectful with clockwork timing. That's why I was happy. My interaction with the nurse was comfortable, I was at ease.
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you for your fantastic review! We are delighted to hear that your visit went so smoothly and that you felt comfortable and respected during your recent visit. It's great to know that our nurse made your experience a positive one. We truly appreciate your kind words and look forward to continuing to provide care that you can trust. E7 Health
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 July 2024
I went for a check up it was simple and didn't take too much of my time. I will likely recommended it
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you for your review! We're glad to hear that your check-up was quick and straightforward. It's great to know that you had a positive experience and would likely recommend our practice. Your feedback is really appreciated, and we're here whenever you need us! Thank you again for your review. E7 Health
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Review titled New patient
Rated 4 stars out of 5
by H K - Posted on 29 July 2024
My 1st appointment experince was good . The nurse was very nice and helpful .she helped booked my further appointment with doctor and blood test.
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you for sharing your experience with us! We're pleased to hear that your first appointment went well and that our nurse was helpful in arranging your follow-up appointments. We're here to make your healthcare journey as smooth as possible, and we're glad you felt supported on your visit. If there is anything else we can support you with, please don’t hesitate to reach out to our Patient Care Team! We look forward to continuing to care for you! E7 Health
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Review titled Surgery told me to call 111 if I need medical help
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2024
I called 8am to ask a same day telephone appointment. They told me that they don’t do that and they got my details so they can send me a link to write the reason why I need to speak to a doctor and from then in 2 days they will contact me to book an appointment! When I ask if it is a quicker way to get medical help they advise me to call the emergency 111!!!!! I said that this is for emergencies but the staff responded that this is the only way!!! The morning after I receive a link for a telephone appointment.I tried the option to meet with any doctor in order to get the quickest option. The earliest appointment was 30 days later! I understand the difficulties that they could have but that way of booking appointments is really new low standards!!!!
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with booking an appointment. To clarify, we require our patients to complete an online form, which is then triaged by our Digital Care Coordinators and Digital Doctor. This process helps us ensure that we offer the most appropriate appointment based on the urgency and nature of your request. You can also specify your preference for a telephone or face-to-face appointment in the form. We apologise that we did not have an on-the-day appointment available on this occasion. These appointments are typically reserved for urgent cases. Our team is not an emergency service, so if you feel you need immediate attention, we would direct you to call 111 or visit A&E who can help with this. This helps us ensure that all patients receive the appropriate level of care in a timely manner. We appreciate your understanding and patience, and we are working to improve our booking system to better serve all our patients. If you have any further concerns or need additional assistance, please feel free to reach out to our management team who will be happy to discuss your concerns further so that we can better support you in future. E7 Health
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Review titled Great doctors
Rated 5 stars out of 5
by Mohammee - Posted on 14 July 2024
I had very good experience and care I went in thinking I need medicine and realised I was in need of urgent care which was provided
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 July 2024
Dear Mohammee, Thank you for your 5-star review! We are pleased to hear that you had a positive experience and received the urgent care you needed. It's great to know our doctors were able to provide the appropriate care and support during your visit. Your feedback is greatly appreciated and encourages us to maintain our high standards of care; thank you for taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to share. We are committed to providing the best possible care to our patients. E7 Health
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Review titled Review
Rated 3 stars out of 5
by Anonymous - Posted on 31 July 2024
Quick and informative. The GP took my blood pressure, height and weight. She also asked about my general health.
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you for your review! We are glad to hear that your visit was quick and informative. It's important to us that our patients receive thorough assessments, and it sounds like your GP covered all the essentials in your visit. We appreciate your feedback; if there's anything more we can do to improve our service, please let us know! Your feedback helps us to continue improving the service we offer our patients. Thanks again for taking the time to share your review. E7 Health
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Review titled Great practice
Rated 5 stars out of 5
by Rosanna Sehmbi - Posted on 19 August 2024
I found the receptionist very helpful especially as I am not familiar with all the new technologies of today. The Doctor I saw was pleasant supportive and an excellent listener. I would recommend him to all of my colleagues/ friends/ relations. Overall I felt good in myself as he explained all of my health queries. Excellent Doctor . X the best x
Visited July 2024
First 4 Health Group - E7 Health has not yet replied.
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Review titled Great caring Doctor
Rated 4 stars out of 5
by G.Soliman - Posted on 18 July 2024
I have been called to have face to face consultation, my doctor explained the result to me then explained his next step forward. My doctor gone back to read some old medical reports, then he decided to investigate further to insure that I am clear from any doubts disease, I strongly feel that my doctor is a through and caring doctor.
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 August 2024
Dear Patient, Thank you for your thoughtful review. We are glad to hear that you felt well-cared for during your face-to-face consultation. It’s wonderful to know that your doctor took the time to thoroughly review your history and ensure all necessary steps were taken for your peace of mind. Your feedback is greatly appreciated and will be shared with the team; thank you for taking the time to acknowledge their hard work. If you need any further support, please do not hesitate to contact us. We are here for you every step of the way! E7 Health
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Review titled Good practise
Rated 5 stars out of 5
by rebecca ross - Posted on 13 July 2024
Very helpful and understanding staff. Felt listened to. Able to get an emergency appointment easily.
Visited July 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 July 2024
Dear Rebecca, Thank you so much for your 5-star review of our surgery! We are delighted to hear that you found our staff helpful and understanding and that you felt listened to during your visit. We are glad to know that your recent visit met your expectations. It's also great to know that our team was able to support you to secure an emergency appointment easily. Your positive feedback is very encouraging and motivates us to continue providing the best possible care; thank you for taking the time to share your appreciation. If you have any further comments or suggestions, please feel free to share them with us. E7 Health
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Review titled Appointment with Nurse
Rated 5 stars out of 5
by Louise - Posted on 29 June 2024
Was seen slightly before my appointment time. Was listened to by a caring and gentle nurse. Thank you
Visited June 2024
Review titled First 4 Health Group - E7 Health
Replied on 01 July 2024
Dear Louise, Thank you for your lovely review! We are thrilled to hear about your positive experience with our nurse. It's great to know that you were seen promptly, even before your scheduled appointment time. We strive to respect our patients' time and ensure timely service wherever possible. We are especially pleased to hear that you felt listened to and cared for by our gentle and compassionate nurse. Providing attentive and empathetic care is a core value for us, and we are thrilled to hear that this was your experience on your visit. Thank you again for taking the time to share your experience and especially for your kind words about our nurse; we will be so pleased to share your feedback with her in our upcoming team meeting. Your kind words are much appreciated and serve as a motivation for our team to continue delivering excellent care. E7 Health