First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Took time to listen about my knee problem
Rated 4 stars out of 5
by Jean Gale - Posted on 15 November 2023
As above, listened to my concerns about my arthritis in right knee which was confirmed by X-ray. Just waiting to hear about injection in that joint.
Visited May 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Jean, Thank you for sharing your experience with our practice; we appreciate your feedback. We understand the importance of attentive care and we are pleased to hear that our team took the time to listen to your concerns regarding your arthritis in the right knee. We hope that the confirmation through the X-ray provides clarity about your concerns and we understand the anticipation for further information about the injections. Our team is dedicated to keeping you informed and providing you with the necessary support. If you have any further feedback, please feel free to share your thoughts with us. Your well-being is our priority and we look forward to continuing to assist you in your healthcare needs. Thank you for choosing our practice. E7 Health
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Review titled Great practice
Rated 5 stars out of 5
by OLUGBENGA - Posted on 08 May 2024
I am excited with the way of handling patients and care as well. The way I was attending to today about my re-registration is very professional
Visited April 2023
Review titled First 4 Health Group - E7 Health
Replied on 09 May 2024
Dear Olugbenga, Thank you so much for your kind review! We are thrilled to hear that you had a positive experience with us, especially regarding the professional handling of your re-registration. Providing excellent care and service to our patients is always our top priority, and we're glad to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out to us. We truly appreciate your support. E7 Health
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Review titled Information desk
Rated 1 star out of 5
by Mario Sassi - Posted on 13 December 2022
Disgraceful. I asked about the results for my heart check. Few good minutes they told me "no", No record, no result. I left but I turned. I knew it's something wrong. I explained them again that all the details about the hospital appointment I have them from the desk, not letter or text, time, place,date. " The data has gone " I've been told. In 21 century?!? In the end they find the hospital test result, but I couldn't have it. Please rise your professional standard. It's unexptable. The secrecy of my own health is ridiculous. Do your job, that's all I ask. No test result, but if you insist they will find it. Ridiculous! I really hope that my heart is good enough until 28 of December when someone will bother to explain the result. Do you ackt in the same way always? If yes that's a tragedy.
Visited December 2022
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Mario, I want to express our sincere apologies for the challenges you encountered in obtaining information about your test results. We deeply regret any frustration or concern this may have caused. We understand the importance of timely communication regarding your health and we are genuinely sorry for the inconvenience you experienced during your visit. Please be assured that we take your feedback seriously and we are actively addressing the issues raised to prevent similar occurrences in the future. It's important to note that while we do our best to facilitate the timely retrieval of test results, the turnaround time for results is unfortunately beyond our immediate control. Our team is committed to following up on results and will contact you to discuss any findings when they are returned. We appreciate your understanding in this matter. Your health is our top priority and we are dedicated to improving our communication processes to better serve you. We are here to address your concerns and ensure a more seamless experience in the future. Once again, we apologise for any inconvenience and we appreciate your patience. E7 Health
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Review titled Arrogant and non caring.
Rated 2 stars out of 5
by Anonymous - Posted on 13 October 2022
Trying to raise a change in my perscription that I was not consulted on. Filled out forms 3 times.. text response did not answer query. After ringing , the so called receptionist was rude, when I said I thought it might be an admin error, eventually promised me a phone call , from , I hope a doctor, I never see the same one twice, to discuss any changes in my repeat perscriptions. Arrogance seems to be the watchword with the receptionists at this surgery. Impossible to try and get a face to face consultation.
Visited October 2022
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, We sincerely apologise for the experience you had and appreciate you bringing it to our attention. We are genuinely sorry that you felt our service fell short of your expectations, and we take your feedback seriously. It is disheartening to hear about the challenges you faced in trying to raise a change in your prescription and the difficulties in getting a satisfactory response. We understand the importance of clear communication and responsiveness and we regret any frustration this may have caused. We are committed to providing quality care and ensuring that our patients feel heard and supported and we will be sure to address your concerns with our admin team as part of our commitment to continuous improvement. Thank you for bringing this to our attention. We value your feedback and we are dedicated to making improvements to enhance the patient experience. E7 Health
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
Very organised Helpful Good practice. And customer care service Reminds when the appointment before times coming good service all round. Be on the expectation. That's I always want.
Visited October 2022
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with our practice. We are delighted to receive your feedback and learn that you find our surgery to be very organised, helpful and that you appreciate our patient care service. It's wonderful to know that our appointment reminder service has been beneficial to you and that you appreciate being kept informed about your appointments. We are so pleased that our team has been able to meet your expectations and that you feel you always receive the service you desire. If there's anything specific you appreciate about our services or if you have any further feedback, please feel free to share your thoughts with us. Your satisfaction is essential to us, and we look forward to continuing to provide you with excellent care in future. Thank you for choosing our practice. E7 Health
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Review titled Great helpers
Rated 5 stars out of 5
by Hina Azam - Posted on 26 October 2022
Never been disappointed, love the surgery, great care, though appointment (due to being crowded) has gone bit difficult but still they try to manage, give response to every enquiry though it's little .. Thanks guys
Visited October 2022
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Hina, Thank you so much for taking the time to share your positive experience with us. We greatly appreciate your 5-star rating and your kind words. We're thrilled to hear that you've never been disappointed with the care you've received at our surgery. We understand that managing appointments can be challenging when it gets crowded and we appreciate your understanding and patience. Rest assured that we are continuously working to improve our processes and ensure the best possible experience for our patients. Your appreciation for our efforts to respond to every enquiry means a lot to us. We are here to provide the best care and support and your feedback motivates us to keep striving for excellence. If you ever have any specific suggestions or if there's anything more we can do for you, please feel free to let us know. We're grateful for your trust and look forward to continuing to provide you the best possible care. Stratford Village Surgery