First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Marian - Posted on 27 October 2023
They was very good, including the reception, talking to about appointment she get me in the same day , that was very nice, . My head was swollen and I need medicine to prevent. I was seriously appreciate the service provided to me. Thanks E7-Health.
Visited October 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Marian, Thank you for taking the time to leave such a positive review! We are delighted to hear about your great experience with our practice and appreciate your kind words. It's wonderful that our reception team could accommodate your request for a same-day appointment; we understand the importance of timely access to healthcare and are pleased that your experience met your expectations. Your acknowledgement of the service provided by our team is truly appreciated and we are here to continue offering the best possible care for you. If there's anything specific you really enjoy about our services or if you have any feedback about ways that we can improve, please feel free to share them with us. Thank you for choosing E7-Health. We look forward to continuing to provide you with excellent service. E7 Health
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Review titled Exceptional doctor!
Rated 5 stars out of 5
by Alexandria S.W - Posted on 22 October 2023
I came in to see my doctor for an ongoing health issue. It’s hard to describe in words how grateful I am for having such an incredible doctor, very supportive, kind in mannerisms & a thoughtful and thorough approach in all aspects of diagnoses. Always explains everything in a way that I can understand. I feel heard, safe and all together this practice has a really great team of people who always go above and beyond in providing professional health care.
Visited October 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Alexandria, Thank you so much for your glowing review! We are thrilled to hear about your positive experience with our doctor and the overall care you've received at our practice. It's heartening to know that your doctor has been supportive, kind and thorough in addressing your ongoing health issue. Clear communication and understanding are paramount and we're pleased that your doctor takes the time to explain things in a way that resonates with you. If you know the name of the doctor you saw, please do share it with us! We would love the opportunity to share your review with them directly. Your kind words about feeling heard and safe are deeply appreciated and we are so proud to have a team dedicated to going above and beyond in providing professional healthcare. If there's anything specific you appreciate about our services, or if you have any further feedback, please feel free to share with us. Your well-being is our priority and we look forward to continuing to provide you with exceptional care. Thank you for choosing our practice. E7 Health
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Review titled So helpful
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2023
Have a few issues that needed attention.. were excellent with referrals and in house advice.. follow up texts and let me know what was happening...
Visited October 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team was helpful in addressing your concerns. Providing timely referrals, in-house advice and follow-up communication is an integral part of our commitment to excellent patient care. We are so pleased that our team was able to meet your expectations! If you have any further feedback, please feel free to share your thoughts with . Your satisfaction is important to us and we are committed to continuing to provide our patients with excellent care. Thank you for choosing our practice. E7 Health
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Review titled Ridiculous waiting times. Impossible to speak to a GP
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2023
I joined this surgery in May. I booked an initial appointment to look into a health condition I am sure that I have. Since May (over 4 months ago) I have managed to speak to a GP 3 times. It takes at least 2 weeks to give you a telephone appointment which could be anywhere from 9am to 1pm. Today they called after this window so unfortunately I missed the call after rearranging my whole working day. I phoned back within 30 mins to be told that the clinic was closed and I would have to rearrange for another appointment in 8 days time with the same large window. I’m incredibly anxious about my health condition and feel like it’s absolutely impossible to get any support from this surgery. I am an Ahp myself work for the Nhs so I appreciate that this is lack of funding but the way this surgery is run is incredibly frustrating.
Visited September 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for sharing your concerns. We sincerely apologise for the challenges you've experienced in trying to reach a GP. We understand the importance of timely access to healthcare and we're sorry to hear about the difficulties you've faced. We appreciate your understanding of the broader issues related to healthcare funding and we want to assure you that your feedback is taken seriously. We acknowledge that the waiting times for telephone appointments have been frustrating for you. In our commitment to enhancing communication, we want to emphasise that our doctors will make a minimum of two phone call attempts during their clinic hours to increase the likelihood of reaching you. Should they be unsuccessful after these two attempts, you will need to request a new appointment, however, our Digital team will make efforts to promptly reschedule this appointment for you. If there are specific times during the clinic hours when you anticipate being unavailable, please inform us, and our clinicians will make every effort to contact you at a time that suits you best. We understand the anxiety surrounding your health condition, and we want to work towards providing a better experience for you. If there are other specific concerns you would like us to address or if you have any further feedback which can help us improve, please let us know. We are continuously working to improve the service we offer our patients. Your well-being is important to us, and we hope that our team was able to work towards a resolution that met your expectations. E7 Health
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Review titled 'Caring practice'
Rated 5 stars out of 5
by Jeanne Marie Obrou - Posted on 10 January 2024
At my surgery everybody is working together and closely to make shore that my health well being is met. The are making shore that I received the right medication, enough and I am taking them correctly. I have my say in the decision making concerning my health issues.
Visited September 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Jeanne, Thank you so much for sharing your positive experience with our practice. We are thrilled to receive your 5-star rating and appreciate your kind words. It's wonderful to hear that you feel well-supported and cared for at our surgery. We are dedicated to working together as a team to ensure that your health and well-being are met with the utmost attention and care. Your involvement in the decision-making process concerning your health is essential to us and we value your input. We believe in a collaborative approach to healthcare and it's great to know that you have a voice in decisions related to your health issues. If there's anything more we can do to enhance your experience or if you have any suggestions, please feel free to reach out to our Patient Care Team. We truly appreciate your trust in our practice and look forward to continuing to provide you with the best possible care. Thank you again for your positive feedback. E7 Health
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Review titled Great patient care manager
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
Thanks to the patient care manager who is polite, respectful, professional and always ready to help; so efficient. She takes the time to patiently listen to me and explain everything clearly. The patient care manager always treats me with kindness and compassion; her passion for helping patients and their carers shines through in abundance. Thank you so much.
Visited July 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your positive experience and for your recognition of our Patient Care Manager, Tia. We are thrilled to hear about the excellent care and support you've received from her. Your kind words about Tia’s professionalism, efficiency and compassionate approach mean a lot to us and we know she will be thrilled to read your kind feedback. Providing clear communication and attentive support is essential and we are delighted to know that you've experienced this during your interactions with the surgery. If you have any further feedback on how our practice can keep improving, please feel free to share with us. Your satisfaction is really important to us and we look forward to continuing to provide you with outstanding care in future. Thank you for choosing our practice. E7 Health
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Review titled Excellent
Rated 5 stars out of 5
by Samson Edomi - Posted on 09 December 2023
The best gp, I have ever used.good service. All year round. Doctors, nurses, and the entire, staff are great and friendly.They are very warm and welcoming here,as a matter of fact, they make u feel at home.what a great place to come to. I love it.
Visited July 2023
Review titled First 4 Health Group - E7 Health
Replied on 16 January 2024
Dear Samson, Thank you for taking the time to share such a positive review of our practice. We are truly delighted to hear about your experience and we appreciate your kind words. It's wonderful to know that you find our service excellent and that our doctors, nurses and the rest of our staff have left a positive impression on you. Creating a warm and welcoming environment for our patients is important to us and we're thrilled to hear that you feel at home when visiting our surgery. Your satisfaction is our priority and we are grateful for your trust in our surgery. If there's anything specific you appreciate about our practice or if you have any further feedback, please feel free to share. Thank you for choosing our practice and for taking the time to share your experience. We look forward to continuing to provide you with excellent care in future. E7 Health
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Review titled Fantastic e7 health
Rated 5 stars out of 5
by Forida bibi - Posted on 23 May 2024
I would like to take this opportunity to thank you all at e7 health for yor help and warm kindness regarding any treatment I would also like to thank doctors here for on going support and help over many years to this day me and my family are truly grateful for everything!
Visited June 2023
Review titled First 4 Health Group - E7 Health
Replied on 03 June 2024
Dear Forida, Thank you so much for your heartfelt review and kind words! We are thrilled to hear about your positive experiences with our team at E7 Health. Providing warm and compassionate care to our patients is always our top priority and we are glad to have been able to support you and your family over the years. Your gratitude means a lot to us, and we're grateful for the opportunity to keep you healthy. If there's ever anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to provide you and your family with excellent care in the future! E7 Health
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Review titled Poor reception services
Rated 2 stars out of 5
by Anonymous - Posted on 02 June 2023
The GPS I’ve had contact with are very attentive and professional. However trying to navigate through the reception staff is a nightmare . Not only do they try and give medical advice and diagnosis for your symptoms, they also are very obstructive, rude and unprofessional when you call the surgery. Going to the reception in person is no better. They do not acknowledge you and carry on with their own conversations about their personal lives. This surgery is badly let down by the people who are the first point of contact in the true frontline - there is no customer care or empathy. They are dealing with ill people and need to show more kindness and consideration.
Visited June 2023
Review titled First 4 Health Group - E7 Health
Replied on 14 June 2023
Dear Patient, Thank you for sharing your feedback with us. We truly appreciate your recognition of our GPs and are glad to hear that you have found them to be attentive and professional. We are, however, incredibly sorry to learn about the negative experience you have had with our Patient Care team at reception. We understand just how important the team is as the first point of contact and are disappointed to hear that this has been your experience. Please be assured that we take your concerns seriously and are very sorry for any instances where you felt obstructed, or encountered rude and unprofessional behaviour. This is not in line with the standards and values our team works to uphold; we will address your concerns with our team and ensure that further training is provided. We will also reinforce our values of supporting our patients, maintaining a positive attitude, showing compassion, appreciation and treating everyone with respect with our entire team in our upcoming team meeting. We would really appreciate the opportunity to discuss your experiences in more detail; if you are happy to, please contact the surgery to speak with our Patient Care Manager, Tia, in order to gain a full understanding of the events that have taken place. We genuinely appreciate your honest feedback as it helps us to identify areas that require further improvement; we will continue to address these areas internally to prevent them from happening again in future. We are committed to resolving these issues and regaining your trust. Thank you once again for sharing your concerns, and we hope for the opportunity to serve you better in the future. E7 Health
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Review titled Great practice and great service
Rated 5 stars out of 5
by salma - Posted on 25 May 2023
Timing was a littlate but definitely worth the wait, doctor did not rush me and listened. Cant fault him
Visited May 2023
Review titled First 4 Health Group - E7 Health
Replied on 14 June 2023
Dear Salma, Thank you for taking the time to leave us a five-star review. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our team. We apologise for any inconvenience caused by the timing issues and we truly appreciate your understanding. Our team strives to provide an efficient service to all our patients, but occasionally unforeseen circumstances may cause slight delays to our appointments. We appreciate your patience and are delighted to know that the appointment wait was worth it for you. It is fantastic to hear that the doctor took the time to listen to your concerns and did not rush through the appointment. We understand the importance of providing attentive and personalised care; we are dedicated to providing an extraordinary service to all our patients. We appreciate your kind words and your trust in our practice. Thank you once again for your support and for choosing our practice. E7 Health