First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
GP friendly and easy to communicate with. fully explained everything, easy to understand and follow medication instructions.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Patient, Thank you for your kind words! We’re thrilled to hear that you found our GP friendly and easy to communicate with. Our team is dedicated to ensuring that our patients fully understand their care and medication instructions, so it’s wonderful to know we achieved that for you. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your feedback! E7 Health
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Review titled Health review
Rated 5 stars out of 5
by Muhammad Asif - Posted on 13 October 2024
Appointment was very quick after a short stay in hospital with infection. Referee me to Asthma clinic. Dr S was amazing, aught me how to use the in hailer Pump properly. Arranged to see me again in 4 weeks for follow up.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 23 October 2024
Dear Muhammad, Thank you for your kind review! We’re delighted to hear that your appointment went smoothly and that our doctor was able to help you use your inhaler correctly. Ensuring our patients feel confident in managing their health is one of our top priorities. We look forward to seeing you at your follow-up in a few weeks, but In the meantime, if you have any questions, feedback or general queries, please don’t hesitate to reach out. Wishing you all the best in your recovery. E7 Health 💙
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2024
Being a vulnerable patient I could make a telephone appointment this is very important to an older person Doctors listen to all symptoms very patiently Didn't feel like I was rushed And tests were booked for me This is a brilliant practice with very caring doctors
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Patient, Thank you so much for your heartfelt feedback! We’re delighted to hear that our telephone appointment service made your experience more comfortable and accessible. Our team strives to provide attentive and compassionate care to all our patients, so it’s wonderful to know you felt listened to and not rushed during your appointment. We appreciate your kind words about our practice and our caring doctors. If you need any further assistance or have questions, please don’t hesitate to reach out. We’re here to help! E7 Health
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Review titled Long waiting times for appointments
Rated 2 stars out of 5
by Anonymous - Posted on 12 November 2024
Long waiting times to get an appointments and then a lot of waiting to be seen, even when you are on time. Even with a baby I waited over 40minutes to be seen by nurse.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 November 2024
Dear Patient, Thank you for taking the time to share your experience with us. We apologise for the long waiting times you encountered, both when securing an appointment and during your visit to our clinic. We understand how frustrating it must have been, especially with a baby, to wait so long to see the nurse. Your feedback is very important to us, and we take it seriously. While we strive to accommodate every patient on time, unexpected delays can sometimes occur due to emergencies or unforeseen circumstances that require additional attention from our medical staff. That said, we recognise that your time is valuable and are actively working on solutions to minimise waiting times. If you would like to discuss your experience further, please do not hesitate to contact our Management Team directly. We would welcome the opportunity to assist you personally and ensure your concerns are addressed. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a much improved experience in the future. E7 Health
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Review titled Excellent quality
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
I and my family were able to have a very good doctor, that gives listening hear and empathy. I appreciated the way the doctor attended to my son and his wonderful suggestions concerning his suitation and his promise to follow it up. He earned my trust.
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 23 October 2024
Dear Patient, Thank you so much for your kind words and trust in our care! We are truly humbled and grateful to know that you and your family felt supported and heard during your visit. Providing personalised care with empathy and attention is something we strive for, and it’s wonderful to hear that it made a difference in your son’s situation. We remain committed to following up and ensuring our patients receive the best possible care. Please don’t hesitate to reach out if you or your family need anything in the future. Wishing your family continued health and well-being. E7 Health 💙
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Review titled Excellent patient care
Rated 5 stars out of 5
by Taiwo Okun - Posted on 05 October 2024
Caring excellence in care with explanation of the change to medication The clinician listened to my concerns
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Okun, Thank you for your wonderful feedback! We’re thrilled to hear that you experienced excellent care and that our clinician took the time to listen to your concerns. Clear communication about medication changes is a priority for us, so it’s great to know you felt supported during your appointment. We appreciate your kind words and look forward to continuing to care for you! E7 Health
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Review titled Apt to see a nurse
Rated 1 star out of 5
by Delrose Smith-Peart - Posted on 05 October 2024
I waited 25 minutes and then I left because I have to be home by a certain time to let my children in. She did not even come out at all. I was so disappointed
Visited October 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Delrose, We sincerely apologise for the inconvenience and disappointment you faced during your visit. We understand that your time is valuable, especially when it involves caring for your children. Please know that we strive to keep our appointments on schedule, and we regret that we fell short in this instance. We would appreciate the opportunity to make this right. If you would like to discuss your experience further, please feel free to contact us directly and ask for The Assistant Practice Managers Zubair or Fabiha. Your feedback is important to us as we continue to improve our services. E7 Health
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Review titled Very professional practice
Rated 5 stars out of 5
by Paul Purcell’s - Posted on 20 September 2024
Diabetes nurse was very professional . She explained everything I needed to know about the appointment.
Visited September 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Paul, Thank you for your kind words! We’re thrilled to hear that our diabetes nurse provided you with professional and thorough care during your appointment. Our team is dedicated to ensuring that every patient feels informed and supported. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to seeing you again! E7 Health
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Review titled Great practice and amazing staff
Rated 5 stars out of 5
by Tasnia Chowdhury - Posted on 19 September 2024
The staff at the GP are lovely and they try their best to help. I had an appointment this week and I was seen immediately. When you walk in, there is a screen next to the reception where you would check in, which I think is very helpful and convenient. I had an appointment with a practice nurse and the care I received was excellent and I cannot find fault.
Visited September 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Tasnia, Thank you for your wonderful feedback! We’re delighted to hear about your positive experience at our practice. Our team is committed to providing excellent care and support to all our patients, and we’re glad you found our check-in system helpful and convenient. It’s fantastic to know that the care you received from our practice nurse met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again! E7 Health
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Review titled Great GP, excellent service
Rated 5 stars out of 5
by Will H - Posted on 15 September 2024
Relatively easily I submitted my symptoms to the online portal. I was called the same day and given an appointment that day as well. The GP I saw was extremely helpful. I have been having knee problems for years, and he looked at my scans and gave his take on it. He had a theory as to why I was experiencing so much pain, and after thinking about it, it makes so much sense to me. I suspect he’ll be correct. Anyways, will know when I see the specialist. He was genuinely concerned about my welfare, and booked me an appointment to see a knee specialist. Honestly it was one of the best experiences I’ve ever had with a GP. 10/10 would recommend.
Visited September 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 October 2024
Dear Will, Thank you for sharing your lovely experience! We’re thrilled to hear that you found our online portal easy to use and that you received same-day support. It’s also great to know our GP was helpful and took the time to review your scans and discuss your knee issues with genuine concern. We’re glad he could offer insights that resonate with you, and we hope the specialist can provide further assistance. Your review means a lot to us, and we’re here to support you every step of the way! E7 Health