FAIRBROOK MEDICAL CENTRE
4 Fairway Avenue, Borehamwood, Hertfordshire, WD6 1PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 5 stars out of 5
by Mark Aldridge - Posted on 15 October 2024
On arriving at the surgery, we were guided into the corridor outside the treatment rooms, sent into have the jab/s done when the medic was free and then guided out the back door. The whole operation was well managed, handled with care and good grace. Any stress was negated by the staff who made the atmosphere very pleasant.
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Brilliant!
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
Flu jabs booked for both children. Seen immediately. Nurse who saw us is the kindest, most efficient nurse we’ve ever known. Jabs cannot even be felt when she gives them. Thank you.
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Great Organisation
Rated 5 stars out of 5
by Brian Luck - Posted on 17 October 2024
Flu and Covid Vaccination was very well organised also quick and efficient, the staff directing were very friendly and welcoming
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 30 October 2024
Dear Brian It is so wonderful to get your review and to hear about your experience at the Flu and Covid Weekend clinic. We are so lucky with our staff, many of whom worked all 3 weekends, helping between 400 and 700 patients on each day. Lovely for us to be able to pass on your feedback and for them to see that you recognised who friendly and welcoming they were. Thank you again for your time and thoughts. Michele Cain Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Sandeep Srinivasan - Posted on 23 October 2024
Thank you for your exceptional care and attention. Your thoroughness and dedication has made a very big positive difference in my health and well-being.
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Natalie - Posted on 14 October 2024
Brilliant practice, very easy with the new booking system to get appointments. I needed help this week with an ongoing issue, I was able to get a on the day appointment and referral right away. The doctor I see at the surgery was incredible, they listened and action the treatment I needed . Most importantly I always feel listened to. I would definitely recommend fairbrook medical centre 5* practice.
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 15 October 2024
Dear Natalie I am so happy to read your review and many others like it, either here or on google reviews. We changed our appointment system 25.09.2024 to a Total Patient Triage model and we are also so pleased with the results so far. Our Care Coordinators are still on the phones to help any patients that may not be able to fill in the form, or need alittle help. Wonderful to hear that you felt listened to and immediate action taken with the clinician you saw. Thank you so much for your 5 STARS ***** This means so much to all in our Fairbrook Family and I will be passing your review onto the team. Many thanks again. Michele Cain Practice Manager - Operations.
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Review titled Annual Vaccinations
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2024
Booked appointment provided efficient and speedy process to get flu and Covid vaccinations. Kind and friendly staff.
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 30 October 2024
Dear Patient Thank you so much for your time in writing a 5 ***** review. Wonderfuly to hear that you were provided with efficient and speedy process to get your flu and covid vaccination. I will be passing your message about Kind and Friendly staff onto our team. It really means alot to get your thoughts and review. Many thanks Michele Cain Practice Manager
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Review titled Great experience so far
Rated 4 stars out of 5
by Lauren - Posted on 03 October 2024
At first I was a little worried that I wouldn't get an appointment on the same day because once I'd completed the form it said I would be contacted within 3 to 5 working days. But I had a call back with an appointment within half an hour of completing the online form. It's a bit long winded but it worked well for me 👍
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 15 October 2024
Hi Lauren I'm so pleased that you posted your review and found that our new appointment system 'Total Patient Triage' worked for you. Our clinicians triage the information that a patient puts on the form and therefore in your case you got a call promptly. It can feel long winded the first time that you submit a form, but we do need as much information as possible for the clinicians to triage. Thank you again for your review, I will pass this onto our staff and all the triage team. Michele Cain Practice Manager - operations
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Review titled Great new triage service
Rated 5 stars out of 5
by Angie - Posted on 11 October 2024
The triage form is a great idea. The surgery responds quickly and decides whether your complaint is serious or it can wait for a week. The time given was not suitable, I was able to request another time in the day.
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 15 October 2024
Hi Angie Wow, thank you for your wonderful feedback. This is exactly how we wanted our new appointment system to work. For other patients reading this, please go to our website and look for the yellow banner and read up on Total Patient Triage. https://www.fairbrookmedical.co.uk/ I'm so glad we were able to organise a time that was suitable for you. Thank you again for your review, we really appreciate your time and words. Michele Cain Practice Manager
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Review titled I like my practice
Rated 4 stars out of 5
by Anonymous - Posted on 15 October 2024
Flu vaccine it was a great service. Everyone it was so nice whid me, my son and my husband. But the aspect to book an appointment is very bad
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Linda McWilliam - Posted on 26 October 2024
Sent in a non urgent request on the new system at 3pm. Received a call back 15 minutes later to come to the surgery in an hour. The doctor was very friendly and efficient and I received an appointment for Barnet in December the following morning. Very impressed and would definitely recommend the surgery.
Visited October 2024
FAIRBROOK MEDICAL CENTRE has not yet replied.