E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about E12 Health.
Reviews
-
Review titled Great Practice
Rated 5 stars out of 5
by Evangeline - Posted on 22 September 2023
The nurse was very informative and extremely helpful. She's so vibrant in personality that you can't help but smile. She made my day as I was feeling down. Thank you
Visited September 2023
Review titled E12 Health
Replied on 16 January 2024
Dear Evangeline, Thank you so much for your wonderful feedback! We are thrilled to hear that the nurse was informative, extremely helpful and brought a positive vibe to your visit. It warms our hearts to know that her vibrant personality made such a positive impact on your day. We truly appreciate your kind words and thank you for taking the time to share your experience with us. If you ever have more questions or need assistance in the future, feel free to reach out to our Patient Care Team. We're here for you! Thank you again for taking the time to share your review. Church Road Health
-
Review titled Great service
Rated 5 stars out of 5
by Clifford - Posted on 13 September 2023
Always a pleasure to meet my doctor and have a talk about my issues with someone who understands the situation.i feel much more comfortable with things and assured that I am being well looked after
Visited September 2023
Review titled E12 Health
Replied on 16 January 2024
Dear Clifford, Thank you so much for taking the time to leave such a positive review! We are delighted to hear that you find your visits with your doctor to be a pleasure and that you feel comfortable discussing your issues. Your confirmation that you're well looked after by our team is truly uplifting.. Providing understanding, comfortable care is our priority and we appreciate your trust in our services. If you ever have more to share or if there's anything specific you'd like to discuss during your visits, please feel free to let us know. Thank you for choosing our practice; we look forward to continuing to provide you with the best care possible. Church Road Health
-
Review titled Great practice
Rated 5 stars out of 5
by Kamalah Devy Selladorai - Posted on 04 October 2023
I was delayed for 30 mins for my blood test. Normally they allow only 15 mins. The young lady at the table near blood test unit understood my problem and booked me in for test instead of rebooking for another appointment.. I was so happy that day for such a service
Visited September 2023
Review titled E12 Health
Replied on 16 January 2024
Dear Kamalah, We appreciate your positive feedback and we are delighted to hear about the excellent service you received. However, it seems there might be a confusion, as your review mentions a blood test delay and our practice typically does not have a blood test unit. If this review is intended for the service located on the ground floor of the medical centre, we recommend directing your positive comments to that specific department. We are sure that they would appreciate your acknowledgment of their understanding and accommodating approach. We're glad to know that you were happy with the service you received and we encourage you to share your positive experience directly with the appropriate department. Church Road Health
-
Review titled Great practice
Rated 5 stars out of 5
by Dr A V Kazimirne Czegledi - Posted on 29 November 2023
They are very patient ,accurate and precise. They are extremly humane and respectful.They recognize the problem quickly and apply the appropriate therapy.
Visited August 2023
Review titled E12 Health
Replied on 16 January 2024
Dear Kazimirne, Thank you so much for leaving such a positive review! We are thrilled to hear about your experience with our team. Your kind words about our patience, accuracy, precision and respectful approach mean a lot to us. Thank you for taking the time to acknowledge our team's hard work. Our commitment is to provide extraordinary care for our patients and we truly appreciate your trust in our services. If you ever have further feedback or if there's anything specific you'd like to share, please feel free to reach out to our Patient Care Team. We look forward to continuing to serve you with excellence. Thank you again for your review. Church Road Health
-
Review titled Reliable practice with excellent team
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
This is my second feedback, given how easy they have made looking after two young kids' medical needs and staying on top of their medical records. Nothing is too much for the practice team; no question is silly or obvious. They will guide you with care and empathy. They helped me link my kids' medical profile to my own profile with the NHS app; now, I don't have to worry about immunisation records, appointment/hospital letters, or test results; everything is there. I want to say thank you for relating my problem and, above all, resolving it so quickly.
Visited July 2023
Review titled E12 Health
Replied on 16 January 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We are thrilled to hear that our team has been able to make managing your young children's medical needs and records an easy and seamless process for you. It's encouraging to know that our team has been responsive, caring and empathetic in addressing your questions and concerns. We are committed to providing excellent service, and your feedback reinforces that we are on the right track. We're especially glad that linking your children's medical profiles to your NHS app has been a helpful solution, providing you with easy access to important information. Our aim is to make healthcare management as stress-free as possible for our patients. Thank you once again for your kind words. We look forward to continuing to provide the best care for you and your family. If you ever have further questions or need assistance, feel free to reach out to our Patient Care Team. Church Road Health .
-
Review titled Ignoring mentality
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
Recently my wife faced some problems on her leg and tried to get an appointment to see the doctor. This the very first time she wants an appointment after registered with this gp for the last 15 months. We completed their online form, they replied via text to go to hospital if it is severe! I called them, and explain her situation, as usual they ignored the query and advised to go to the hospital. Similar type of response I got few months ago. If they find any minor health issue, they don’t response or suggest to go the pharmacy. If anything severe, they advise to go to the Hospital! Can anyone tell me, why we need to be registered with a gp, if we don’t get any service from them?
Visited July 2023
Review titled E12 Health
Replied on 16 January 2024
Dear Patient, We appreciate your feedback and understand your concerns regarding the recent health issues your wife experienced. We sincerely apologise for any frustration or inconvenience caused during this time. Our primary goal is to provide extraordinary care to our patients and we regret that your recent interactions did not reflect the level of care we strive to offer. We would like to clarify that our response to severe matters may involve advising patients to seek immediate attention at A&E, especially if the treatment required is beyond the scope of what a GP can offer or if we do not have an available appointment in a suitable timeframe to meet your health needs. We want to assure you that your feedback is valuable and we take your concerns seriously. We are actively working to enhance our communication and the services we offer to better meet the needs of our patients. If you are willing to share more details about your experiences, please contact our Assistant Practice Managers, Halima & Geeta. We appreciate your patience and understanding as we continuously work towards improving our services, and we sincerely apologise for any inconvenience you and your wife may have faced. Thank you again for bringing your concerns to our attention; we hope to have the opportunity to address your concerns and better serve you in the future. Church Road Health
-
Review titled System is flawed
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2023
Frustrating system where you complete a triage form based on the content someone decides whether a call or a face to face is needed. Most often you get a call 3wks later by a clinician who says they need to see you well duh. Then you wait a further 3wks for a face to face. Process needs to be better
Visited June 2023
Review titled E12 Health
Replied on 16 January 2024
Dear Patient, We appreciate you taking the time to share your feedback about our appointment system. We understand your frustration and apologise for any inconvenience you may have experienced. Our aim is to provide efficient and timely healthcare services to all of our patients. We have a dedicated Digital team that reviews our online triage forms aiming to allocate appointments and respond to patients within 48 hours of the form being submitted. We acknowledge that the current system may not always meet expectations and we are continuously working on improvements to our service. We want to highlight that patients can specify their preference for a face-to-face or telephone appointment by outlining their request in the online form. The Digital team carefully considers these preferences while making appointments; however, if a suitable appointment with our clinicians cannot be allocated within a reasonable time frame, our team may signpost you to alternative services, such as A&E, 111 or a local pharmacy, to ensure your health needs are met promptly. We really value your input. Your comments will be instrumental in reviewing and refining our processes. If you have specific suggestions or further details you'd like to share, please feel free to contact our Assistant Practice Manager, Halima to discuss them further. We appreciate your patience and understanding as we work towards enhancing our services. Thank you for bringing your concerns to our attention; we look forward to better meeting your needs in the future. Church Road Health
-
Review titled Good follow through
Rated 4 stars out of 5
by Anonymous - Posted on 15 June 2023
A lovely gentlemen helped me track down a lost prescription and take the steps to replace it and called me back as he said he would! It was a welcomed conclusion to a series of frustrating calls between the practice and pharmacy. Thanks very much for the excellent service!
Visited June 2023
Review titled E12 Health
Replied on 19 June 2023
Dear Patient, Thank you for taking the time to leave us a 4-star review. We greatly appreciate your feedback and are thrilled to hear about your positive experience with our team. Our team is dedicated to providing extraordinary care to all of our patients; we are so pleased to hear that our team member was able to assist you in tracking down your prescription and getting it replaced; thank you for taking the time out to acknowledge his efforts. We are sorry to see that there were some frustrating calls for you prior to getting the issue resolved; we will highlight this to our Patient Care team, and arrange further training to support any staff who need more support in this area to prevent similar occurrences from happening in future. Thank you again for sharing your review with us. Your feedback helps us to continue to make improvements to our practice so we can best meet the needs of our patients and offer the best care possible. We are so grateful for your trust in our practice and look forward to continuing to provide you with excellent care in the future. Church Road Health
-
Review titled Nurse
Rated 5 stars out of 5
by Salma - Posted on 20 June 2023
Best services Very helpful Very kind Very supportive Good information advice I was very comfortable and relax and didn’t feel zero pressure or pain.
Visited June 2023
Review titled E12 Health
Replied on 16 January 2024
Dear Salma, Thank you so much for taking the time to leave such a positive and detailed review! We are thrilled to hear that you had the best experience with our services. Your feedback about our helpful, kind and supportive staff warms our hearts. It's wonderful to know that you felt comfortable, relaxed and experienced no pressure or pain during your visit. Providing a positive and pain-free experience is one of our top priorities, and we're delighted to have achieved that for you. If you ever have more questions or need further assistance, please feel free to reach out to our Patient Care Team. We truly appreciate your kind words and are grateful to have you as a valued patient. Church Road Health
-
Review titled Very very very helpful staff
Rated 5 stars out of 5
by Sabrina - Posted on 12 June 2023
I’m so upset I didn’t take her name but I was in a dire situation where I couldn’t get antibiotics and the lovely young lady at reception took my details and did everything she promised to do. I spoke to her on 12th June 2023 at 18:10. She is a credit to church road surgery. I now have antibiotics for my chest infection after being in pain for over a week. Thank you
Visited June 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Sabrina, Thank you for your kind and heartfelt review. We are thrilled to hear that our member of staff at reception was able to provide you with the help you required! We are so pleased to hear that she went above and beyond to ensure that everything promised was delivered in a timely manner. We really appreciate you taking the time to recognise her dedication and commitment to providing exceptional customer service. We will review our records to identify who you spoke to so that we can share your review with them and the rest of our Patient Care team in our next meeting. We are pleased to hear that our team was able to assist in getting the antibiotics ready for you promptly and hope that they are alleviating your chest infection. If there is anything else we can do to assist you, please do not hesitate to contact us. Thank you once again for your kind review and for trusting our team to look after you. We wish you a speedy recovery! Church Road Health