E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2024
Good level of care. I was asked detailed questions about my experience and I was allowed the space and time to talk about my feelings.
Visited April 2024
Review titled E12 Health
Replied on 20 May 2024
Dear Patient, Thank you for your fantastic 5-star review! We are delighted to hear that you received a good level of care and felt comfortable discussing your experiences and feelings in your appointment. Providing a supportive and attentive environment is a top priority for us, and your feedback reassures us that we are meeting that goal. If you have any further comments or need additional assistance, please don't hesitate to reach out to our Patient Care Team; we are here to support you. Church Road Health
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Review titled Horrible service
Rated 1 star out of 5
by Rosa - Posted on 30 April 2024
Since 2019 been receiving horrible treatment only had 2 decent doctors ,and make you wait for 40-50 minutes with no reason and you ask receptionist one day they say I’m next on the list then wait 10 mins and booked for the next day to wait another 50 minutes for the receptionist saying she needs to talk to the manager what’s the point of booking me in at a time where they aren’t available
Visited April 2024
Review titled E12 Health
Replied on 09 May 2024
Dear Rosa, Thank you for your honest review. We are truly sorry to hear about your experience and the frustration you've encountered on your recent visits to our surgery. Providing timely and compassionate care to our patients is so important to us, and we deeply regret that we fell short of your expectations on multiple occasions. Your feedback is important, and we take it seriously in our efforts to improve our services. We will address these concerns with our team to ensure better communication and efficiency in managing appointments. If you're willing, we would appreciate the opportunity to discuss your experience further and work towards resolving any outstanding issues. Please feel free to reach out to us directly so our Assistant Practice Managers, Geeta & Halima, can assist you accordingly. Your satisfaction and well-being are important to us, and we apologise for any inconvenience caused. Church Road Health
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Review titled Amazing practice
Rated 5 stars out of 5
by Jennifer - Posted on 09 April 2024
The doctor was amazing she gave the right advice also the receptionist was amazing the gp surgery was cleaned and quiet the service was fast
Visited April 2024
Review titled E12 Health
Replied on 15 April 2024
Dear Jennifer, Thank you so much for your kind words. We are thrilled to hear that you had such a positive experience at our practice. Providing the right advice and excellent service to our patients is always our top priority and we are glad to hear that you found our team helpful and the environment clean and peaceful on your recent visit. If you ever need anything in the future, please don't hesitate to reach out to our Patient Care Team. Thank you for taking the time to share your review with us; we really appreciate your feedback. Church Road Health
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 April 2024
The doctor seen us was really friendly and listened us very patiently. I told my concern and he was very supportive throughout the appointment time. He checked and given us assurance that not to worry about our condition, which really valuable to us. Overall we had a great experience on that day. However, some other areas ( communication with the patients about test results or booking appointments) could have been improved.
Visited April 2024
Review titled E12 Health
Replied on 30 April 2024
Dear Patient, Thank you for sharing your experience with us! We are so pleased to hear that you had a positive visit and that our doctor provided friendly and supportive care and listened patiently to your concerns. Your comfort is important to us, and we're glad that you left feeling valued and supported. We appreciate your feedback regarding communication about test results and booking appointments and we will take that into consideration as we strive to improve our services. We are continuously working to improve the services we offer our patients. Your satisfaction is our priority, and we're committed to providing the best care possible. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to our Patient Care Team. Thank you for choosing our practice! Church Road Health
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Review titled Fabulous Surgery
Rated 5 stars out of 5
by Robert - Posted on 13 March 2024
Efficient, fast and professional, the receptionists are extremely helpful above and beyond. The only Doctor I saw, is very caring / attentive and unbelievably understanding. Everyone seems to be totally competent and on top of their game, from the person taking blood to the pharmacist. Hope it doesn’t change.
Visited March 2024
Review titled E12 Health
Replied on 27 March 2024
Dear Robert, Thank you so much for your outstanding 5-star review! We are thrilled to hear that you had such a positive experience with our team on your recent visit. We are dedicated to providing efficient, fast, and professional services for our patients and we're glad to hear that our reception team went above and beyond to assist you. It's wonderful to know that the doctor you saw was caring, attentive and understanding. We strive to ensure that every patient receives compassionate and personalised care and we're delighted that you felt well taken care of. Your kind words about our team's competence and dedication mean a lot to us; we are committed to maintaining our high standards of service and care and we will continue to strive for excellence in every aspect of our practice. Thank you for choosing our surgery. We look forward to continuing to meet and even exceed your expectations in the future! Church Road Health
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Review titled Difficulty in getting appointments
Rated 4 stars out of 5
by Anonymous - Posted on 02 April 2024
I have been struggling to get an appointment with my GP using the online forms. As this is not an emergency’s I do not wish to take up A&E time unnecessarily. Not being able to make an appointment at the counter is delaying things further.. I hope this can be imlroved
Visited March 2024
Review titled E12 Health
Replied on 04 April 2024
Dear Patient, Thank you for sharing your feedback with us. We apologise for any inconvenience you've experienced while trying to schedule an appointment using our online forms. We understand the importance of timely access to appointments and we're committed to improving our processes to better serve our patients. While we encourage the use of our online appointment request forms, we recognise that not all patients may find it easy to navigate these systems. Our patient care navigators are available in the surgery or over the phone to assist those who may need support in scheduling appointments. We apologise if this was not your experience on your recent visit. Your feedback is important to us, and we will take your comments into consideration as we work towards enhancing our appointment booking system. We appreciate your patience and understanding as we strive to provide the best possible care for our patients. Thank you again for your review. Church Road Health
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Review titled Great practice
Rated 4 stars out of 5
by Amina - Posted on 01 June 2024
I was late with my appointment for twenty minutes upon reaching the practice I explained the situation I was in and the receptionist was very understand and allowed me to see the doctor.
Visited March 2024
Review titled E12 Health
Replied on 03 June 2024
Dear Amina, Thank you for sharing your feedback with us. We understand that unexpected delays can happen, and we're glad to hear that the Patient Care Navigator you spoke with was understanding of your situation and accommodated you to see the doctor despite being late. Ensuring our patients feel supported and cared for is important to us, and we appreciate your recognition of our team's efforts; thank you for taking the time to share your review acknowledging them. If you have any further feedback or if there's anything we can do to enhance your experience in the future, please feel free to let us know. We look forward to continuing to provide you with excellent care. Church Road Health
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Review titled reading test results for a heartbeat problem
Rated 5 stars out of 5
by Elza Lazarova - Posted on 16 March 2024
the doctor was extremely kind, she also assigned me a translation because I don't speak English well, she explained the situation and prescribed treatment, I also asked for help with another problem with frequent urination, she prescribed a test and prescribed medication and exercises.
Visited March 2024
Review titled E12 Health
Replied on 27 March 2024
Dear Elza, Thank you very much for your excellent 5-star review! We are thrilled to hear that you had such a positive experience with our doctor. Providing compassionate care and ensuring clear communication, especially for patients who may require translation services is a top priority for us. We're glad that our doctor took the time to explain your situation thoroughly and prescribed appropriate treatment, addressing your concerns about frequent urination by prescribing tests, medication and exercises; we are committed to providing comprehensive care for our patients. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Your comfort and well-being are important to us and we're here to support you every step of the way. Thank you for choosing our surgery for your healthcare needs; we look forward to serving you again! Church Road Health
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Review titled Good care
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I felt listened to and taken seriously by my gp, there was plenty of time given for my consultation I never felt rushed. I was given clear breakdown of my health and listened to about any concerns.
Visited February 2024
Review titled E12 Health
Replied on 19 February 2024
Dear Patient, Thank you so much for sharing your feedback about your positive experience with us! We're thrilled to hear that you felt listened to and taken seriously during your consultation with our GP. Ensuring our patients feel heard and understood is a priority for us, so it's fantastic to know that we succeeded in meeting your expectations. We are delighted to hear that you never felt rushed and that you were given ample time to discuss your health concerns. Providing thorough and attentive care is something we strive for with every patient and we're glad to hear that you felt this was achieved during your visit. If you have any further questions, concerns or feedback, please don't hesitate to reach out to our Patient Care team. We are here for you every step of the way and look forward to continuing to provide you with excellent care. Thank you again for taking the time to share your feedback with us. Church Road Health
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Review titled Very nice
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
My experience with the gp is very good, I filled the form in the morning and got the appointment urgently in the afternoon it was good, always get the appointment on time and treated well.thank you always for your help.
Visited February 2024
Review titled E12 Health
Replied on 27 March 2024
Dear Patient, Thank you so much for your wonderful 5-star review! We are delighted to hear about your positive experience with our GP surgery. Providing timely appointments for our patients is important and we're thrilled that we met your expectations. We're glad to hear that you always feel well-treated during your visits; ensuring our patients feel valued and cared for is so important and we're grateful for your kind feedback which lets us know that we are on the right track. If you have any further questions or need assistance, please don't hesitate to reach out to our patient care team. Thank you for choosing our GP surgery; we look forward to continuing to provide you with excellent care in the future! Church Road Health