Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service and communication
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2024
Not only did my baby not get her 6-8 week check up (10 weeks old and still heard nothing) I attended for my smear, booked by the receptionist and it was a waste of time as I am not yet 12 weeks post partum, so was a waste of everyone’s time
Visited October 2024
Diamond Health Group has not yet replied.
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Review titled Friendly staff
Rated 5 stars out of 5
by Char - Posted on 28 September 2024
Was made to feel comfortable through my procedure. Friendly nurses who were happy to answer any of my questions
Visited September 2024
Diamond Health Group has not yet replied.
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Review titled Ladies procedure c/s
Rated 4 stars out of 5
by Anonymous - Posted on 28 September 2024
Both ladies conducting my examination in treatment room 16 on Friday 27th Sept were kind and caring explaining everything well, thank you so much.
Visited September 2024
Diamond Health Group has not yet replied.
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Review titled Poor communication
Rated 4 stars out of 5
by Anonymous - Posted on 12 April 2024
I was arranged to have my daughters first set of jabs and also my 6-8 week postpartum check up. The jabs were arranged and booked first before the 6-8 week check. I questioned whether the appointments needed to the other way round, as it made sense to me, but the lady on the phone said no it doesn’t matter. Then I turned up for my appointment and I didn’t even sit down in the treatment room before the nurses told me not to get comfortable because my appointments had been booked the wrong way round, even though I questioned it in the first place! And as most people know, trying to leave the house with a newborn on your own can be quite challenging, think the information/communication needs to be better!
Visited April 2024
Diamond Health Group has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Anna - Posted on 25 April 2024
The doctor and nurse took great care and time to make sure I felt okay and comfortable. They were friendly and explained everything clearly before starting my procedure. I really valued the calmness and reassurance from them.
Visited April 2024
Diamond Health Group has not yet replied.
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
The nurse was friendly and helpful and listened to what I had to say. She was able to put me at ease and explained what was going to happen in a clear, concise manner
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Suby - Posted on 15 March 2024
Nurse explained me in detail about the test i underwent.overall i am very much satisfied.Another rhing i didnt get initially the message regarding the date and time of appointment which resulted me going one day before,I really appreciate rhe GP surgery send SMS regarding the appointment and a reminder one day before thank you.
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Annoyed
Rated 2 stars out of 5
by Brenda - Posted on 19 March 2024
Booked a smear test. Went for the apointment but was told it couldn’t be carried out due to not having had a letter sent beforehand. Took weeks to book the test. Asked why they made my appointment if it was to early said reception not clinical ! So not only did I waste a morning for the appointment it also meant someone else missed a chance to have this half hour slot. Appointments are very hard to get and this is not a very good use of precious time slots.
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Hendford Lodge
Rated 1 star out of 5
by Claire Carter - Posted on 08 March 2024
Getting an appointment was extremely difficult. The sign in computer was not working properly, long queue for Reception, stressed receptionists. Thus said the Nurse was very respectful, informative and made the experience as comfortable as possible.
Visited March 2024
Diamond Health Group has not yet replied.
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Review titled Smear Test
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
It's a very uncomfortable procedure at the best of times but the nurse was extremely kind, reassuring and efficient.
Visited March 2024
Diamond Health Group has not yet replied.