Cranleigh Medical Practice
18 High Street, Cranleigh, Surrey, GU6 8AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing care for
Rated 5 stars out of 5
by Katie Moran - Posted on 17 January 2023
My 11 month son has recently been very poorly with a fever, lack of appetite and severe rash. The care we received from the medical practice was first class. I had a face to face appointment within 2 hours of my call, I then had a lengthy appointment with the GP who went into detail about my son and what could be causing his rash. He asked a second GP for a second opinion and also called a paediatrician at the hospital to check on medical treatment as the condition was rare in a child my son’s age apparently. The doctor agreed to follow up the next day with a call and face to face appointment to check in on him and then again 5 days later on the last day of his prescribed medicine. Just amazing service and I am very thankful as I felt like my son was in excellent care!
Visited January 2023
Review titled Cranleigh Medical Practice
Replied on 06 February 2023
Hi Katie, Thank you so much for your positive feedback, I will pass this on to our team who will be grateful to hear of your positive feedback. Healthcare for you and your family is at the heart of everything we do at Cranleigh Medical Practice and we are so glad your experience reflected that. Kind regards, Cranleigh Medical Practice
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Review titled Wonderful care and supportive staff
Rated 5 stars out of 5
by Peter Hancock - Posted on 29 December 2022
We phoned the surgery on 22.12. The receptionist was incredibly kind and I was given an appointment and saw a doctor the same morning. The care and subsequent follow up that I received was exceptional. I am very grateful as I know how busy the surgery is at this time of year.
Visited December 2022
Review titled Cranleigh Medical Practice
Replied on 03 January 2023
Dear Mr Hancock, Thank you for your feedback, I have passed this on to our team and we are grateful for your kind words. The service is seeing an unprecedented demand through the winter months but our patients' care and safety remains our upmost priority. Kind regards, Cranleigh Medical Practice
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Review titled Sympathetic treatment
Rated 4 stars out of 5
by John Roffey - Posted on 10 November 2022
For various health problem my experience with the Practice is that the nurses and my doctor have successfully treated me with kindness and respect. I would have no problem recommending the Practice.
Visited November 2022
Review titled Cranleigh Medical Practice
Replied on 20 December 2022
Dear Mr Roffey, Thank you for your kind words, I have passed them on to the team who were delighted to receive such positive feedback. Caring for our patients in all aspects is our highest priority and we are glad to hear this is being received by our patients. Kind regards, Cranleigh Medical Practice
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Review titled Not accessible for deaf
Rated 3 stars out of 5
by Tanya Spalton - Posted on 06 December 2022
I registered with this practice three weeks ago and I have yet to receive confirmation that I am registered with them. I don't have a letter for nhs website sign in etc to make appointments. Tried to make an appointment for myself today online only to find this practice only offers a telephone number. I am deaf... I cannot use a phone! Where is the accesability for someone like me who need to rely on emails or website. I am worried that I cannot make my own appointments.
Visited November 2022
Review titled Cranleigh Medical Practice
Replied on 20 December 2022
Thank you for your feedback. We are sorry to learn from your review that you have encountered difficulties with both the registration process and accessing an appointment. As a practice we have recently invested in a new online platform ‘Accurx triage’ which will certainly meet your needs for contact and communication moving forward. This is available through our website's main page where we are able to communicate with you through various methods including text messaging. We are continuously looking for ways to improve accessibility for our patients and we will strive to ensure access to the above tool is as clear as possible. Please be assured that we strive to be a modern, forward thinking practice, with a focus on widening access and offering high quality care. The practice is equipped with an audio induction loop system and BSL interpreters care often arranged in advance for appointments when required for our deaf patients.
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Review titled Great prompt face to face care
Rated 5 stars out of 5
by Alistair Rawlings - Posted on 07 October 2022
My 10 month old Son has been suffering a nasty illness for several days. After contacting 111 I was able to get a same day GP appointment with our family GP. As always, he was extremely understanding, caring and explained everything needed to reassure us that nothing is serious. He took the time to explain. This is not the first time I have had to see the same GP about other health issues, and each time they are very caring and reassuring, especially as calming nerves. Great practice generally and very prompt with referrals.
Visited October 2022
Review titled Cranleigh Medical Practice
Replied on 04 November 2022
Hi Alistair, Thank you very much for your feedback, I will pass it on to the team. We are so glad your son got the prompt care he needed, and we always strive to give. Kind regards, Practice Management
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Review titled A personable experience
Rated 5 stars out of 5
by Dan - Posted on 03 October 2022
My first face-to-face doctors appointment in a while and I was so impressed with the quality of the experience. My doctor was extremely knowledgeable and went above and beyond what I have come to expect from a GP.
Visited September 2022
Review titled Cranleigh Medical Practice
Replied on 04 November 2022
Hi Dan, Thank you for your feedback, I will pass the kind words on to our team. We are proud to have a team who provide the best patient care possible for our patients. Kind regards, Practice Management
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2022
Short and efficient call to 111 lead to a call back from the practice and a timely appointment. This was backed with a follow-up at short notice. Excellent response time, great service. Thank you.
Visited September 2022
Review titled Cranleigh Medical Practice
Replied on 04 November 2022
Dear patient, Thank you for your kind feedback, we strive to work seamlessly with the 111 service to provide the best care possible for our patients and we are grateful to hear this is what you received. Kind regards, Practice Management
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Review titled “Fresh Start” with a new GP
Rated 5 stars out of 5
by Peter - Posted on 01 September 2022
Having been with my GP at Cranleigh for the past fifteen years I was sad that he was reducing his workload and that I was being passed over to a younger man. Well I needn’t have worried. Having had emergency life saving surgery three months ago I went with some trepidation to my first face to face meeting with my new doctor who could not have been more personable and knowledgeable, quickly putting me at ease with my condition giving me confidence to look positively to the future. I know I’m in safe hands and will receive the best care possible. Thank you Cranleigh Medical Practice.
Visited September 2022
Review titled Cranleigh Medical Practice
Replied on 04 November 2022
Hi Peter, Thank you so much for your feedback and kind words about our GPs. Our aim is to always provide the best care possible to our patients and we are so glad you feel at ease with your new GP. Kind regards, Practice Management
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Review titled Speedy response
Rated 5 stars out of 5
by David Neville-Towle - Posted on 23 September 2022
Credit where credit is due! I recently had a knee operation and suffered from a swollen leg and foot. The surgery swung into action and immediately arranged an ultrasound at The Royal Surrey Hospital to check if there were any blood clots. I have been given the all clear and it is down to those two doctors who acted quickly and professionally. Well done Cranleigh Medical Practice. You are there when we need you. Thank you!
Visited September 2022
Review titled Cranleigh Medical Practice
Replied on 04 November 2022
Hi David, Thank you for your kind words, I will pass them to the team who will be grateful to hear such lovely feedback. Patient care is at the centre of everything we do here at Cranleigh Medical Practice and I am glad to hear you received the urgent care you needed. Kind regards, Practice Management