Cosham Park House Surgery
Cosham Park Avenue, Cosham Park House Surgery, Cosham Park Avenue Cosham, Portsmouth, Hampshire, PO6 3BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wort practice ever!!
Rated 1 star out of 5
by Cindy Smith - Posted on 05 December 2022
In my 7 years using this Dr surgery all I've faced is problems after problems and now even more!!I've been trying to get a repeat prescription for my 7 years old who has asthma, and for the past month every time I try & order it on the app the surgery send to my selected pharmacy a complete different medicine- magrocole for her poop problem! Since then my daughter has been coughing so much we had to call 111 for help. And now I've discovered that for whatever reasons my daughters inhalers are not on her repeat prescription anymore!! Seriously!! I've been trying to reach the Dr surgery this morning and the line cuts off! It's a disgrace
Visited December 2022
Review titled Cosham Park House Surgery
Replied on 19 December 2022
Thank you for your feedback. Please complete a complaints form that is available on our website, to enable us to investigate this and provide you with our findings.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 23 December 2022
I was offered an appointment shortly after my initial phone call. The registrar was fantastic. He assessed my situation throughly without rushing me.
Visited December 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 12 January 2023
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled Practice
Rated 1 star out of 5
by Dennis DEN RAY - Posted on 12 December 2022
I phoned the surgery 25 times line busy so I went down said I had a very bad ulcerative leg was told they have a appointment in a weeks time im seeing the consultant in a weeks time for my leg any luck cut it off
Visited December 2022
Review titled Cosham Park House Surgery
Replied on 19 December 2022
Thank you for your feedback. When our phone lines are busy you will not be connected and this can take several tries, however it is good that you used your initiative and attended at reception to be offered an appointment the following week, which is an acceptable timeframe for that type of appointment.
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Review titled Your recent appointment
Rated 4 stars out of 5
by Anonymous - Posted on 22 December 2022
If honest it is not often I phone in and get an excellent service, but yesterday I did. The call taker was understanding and supportive and did everything she said she would, I am so grateful and can now relax over the Xmas period
Visited December 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 12 January 2023
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Janice D - Posted on 06 December 2022
Blood tests that GP had arranged. Very efficient and friendly from Dr to all surgery staff at Crookhorn too.
Visited December 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 07 December 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Steven H - Posted on 29 December 2022
I need help from my lovely doctors place to get my drivers license back from DVLA please I am all ok thanks Thanks a lot you nice person I do have a appointment Friday
Visited December 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 24 February 2023
Thank you for your feedback. We are pleased that you were able to gain an appointment for us to assist you with the DVLA.
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Review titled My recent appointment was very hard to get
Rated 4 stars out of 5
by Ronald F - Posted on 29 December 2022
I was due a phone call to tell me when my appointment was l never received it when l went to surgery l was told by the receptionist you no longer do morning appointments for B12 l know for a fact you do as all my appointments are in the morning as a rule then she went on to tell me well it is Christmas and we are on the run down the nurse was very good and told me you do mornings.
Visited December 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 24 February 2023
Thank you for your feedback. We are sorry that you were given incorrect information and not contacted regarding your appointment, this is usually done via text message. We will share these issue with our staff to ensure that this does not happen in the future.
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Review titled Recent appointment
Rated 5 stars out of 5
by Dana T - Posted on 16 December 2022
I had two appointments on the same day, one for a flu vaccine, one for blood tests. The same woman carried out both procedures. She was very friendly, making me feel less nervous and at ease. She talked me through everything and explained what she was doing as she was doing it. After a not so great blood test the previous week this was as easy an experience as it could be.
Visited December 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 19 December 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 1 star out of 5
by Charles P - Posted on 07 December 2022
Absolutely awful. Impossible to make a doctors appointment. Kept hanging on the phone for 40 minutes. Rude staff.
Visited December 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 24 February 2023
Thank you for your feedback. We are sorry that you have been unable to gain an appointment and that our staff are rude. We will share this with our team and make improvements where possible.
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Review titled trying to make an appointment
Rated 1 star out of 5
by JULIE ANN HILL - Posted on 02 November 2022
ive been trying to book an appointment for my disabled 90 yr old mum. Phone for a non emergency appointment and was told i needed an emergency appointment,phoned for an emergency appointment which resulted in a phone call and was told i was trying to lay a guilt trip on the person i was talking to and that it wouldnt work. I was only trying to get anti-sickness tablets as she was being sick regulary.
Visited November 2022
Review titled Cosham Park House Surgery
Replied on 19 December 2022
Thank you for your feedback. We are sorry that you struggled to gain access on behalf of your mother, I would like to assure you that our staff are not trained to speak to patients in this manner. We will share this with our team and make changes where possible.