Churchtown Medical Centre
137 Cambridge Road, Churchtown, Southport, Merseyside, PR9 7LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Practice Manager
Rated 1 star out of 5
by Anonoma - Posted on 07 December 2022
How many meetings can the practice manager have? She is never available, always in meetings and is soooooo busy that the rest of it is going to the dogs! Please delegate and get better staff. The ones you have are rude, ineffective and love a chat rather than attending to either telephone or counter.
Visited December 2022
Review titled Churchtown Medical Centre
Replied on 20 February 2023
Dear Patient, Thank you so much for taking the time to send us your feedback. We appreciate all patient feedback and we are very sorry to hear that your experience at Churchtown has not met the high standard of service and care we aim to provide every patient with. As the practice manager I am very happy to take the time to speak with our patients and assist them in any way possible, though I may not be available immediately it is my goal to contact the patients within 24 hours of them expressing their concerns or at most within 3 working days as per our policy. If available I will always do my best to speak with our patients when they visit the surgery however if not I will advise patient to return at a later more convenient time set aside specifically for the patient. I do apologise that you were given the impression that I am always in meetings and not available, I do believe this may have been due to miscommunication. Unfortunately I am unable to contact you as no details were left above but If I can be of further support please do not hesitate to contact me. Kind Regards Mrs X Bibaj, Churchtown Medical Centre 01704224411
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Review titled Recent move to the area - really excellent care
Rated 5 stars out of 5
by Joanne - Posted on 22 January 2023
I have had some issues after the pandemic, and I have recently moved to the area. Churchtown is only a close walking distance from me. When I called the receptionist was very friendly and advised me about the issue. I was given an appointment the next day. The nurse practitioner that saw me was very good. She also booked me in with the GP same day, and my issue was resolved. I have to say I have received very efficient service and its nice to see NHS working so well.
Visited November 2022
Review titled Churchtown Medical Centre
Replied on 06 February 2023
Dear Patient, Thank you so much for taking the time to send us your feedback. We appreciate all patient feedback and we are so happy to hear that your experience at Churchtown has met the high standard of service and care we aim to provide every patient with. If we can be of further support please do not hesitate to contact us. Kind Regards, Churchtown Medical Centre Team
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2022
I am in complete despair over this practice. I never leave reviews but getting through to reception is impossible and as soon as you do you’re told no apps available, end of call. Everywhere else is back to normal yet the bad service here is hidden behind “Covid regulations”. I hope this practice gets looked into asap for the sake of local patients.
Visited November 2022
Review titled Churchtown Medical Centre
Replied on 06 February 2023
Thank you for your feedback. We are truly sorry to hear that your experience with us has not met the high standard of service we always aim to provide. We truly appreciate all patient feedback and as such in the last year we have taken on board additional clinical support and are providing daily e-consult clinics for patients who are not able to reach us via telephone in addition to employing more reception staff in hopes that this will make contacting the practice via telephone a stress-free experience. Currently we are able to signpost patients to multiple other services which have been put in place to simply support all the GP practices in the area with the ever-increasing demand. Some of these services include but are not limited to , Pharmacy consultation, our extended 7Day GP service who provide multiple face to face and telephone DR/ANP/PN/HCA appointments and can be booked in advance , same day Winter Hub GP response face to face based at the hospital etc. We would love to make sure all our patients are seen within a timely manner so please do not hesitate to ask if we can signpost you to one of the above services in the future. If we can be of further assistance, please do not hesitate to contact the surgery on 01704 224411 Churchtown Medical Centre