Chorlton Family Practice
Chorlton Health Centre, 1 Nicolas Road, Chorlton Cum Hardy, Manchester, Greater Manchester, M21 9NJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Chorlton Family Practice.
Reviews
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Review titled It is almost impossible to get through to even make an appointment
by Anonymous - Posted on 23 September 2024
I have been trying for 0ver 1 month to get an appointment with a GP to discuss my deteriorating mental health. I have experienced repeated episodes of calling the practice and being at least number 10 in the queue and then being referred to the website. When I have been to the website the get help from a GP function that would allow me to make a GP appointment, has been repeatedly 'closed for the day' due to the practice being busy. When I have clicked on the 'self refer for mental health issues' link as an alternative offer, it puts out an error code out, so that option is not available. 24 days ago, I finally managed to access the website when the 'get help function' was still open for the day. I requested an appointment with a GP regarding my mental health. I received an appointment for today, 23 September. I have waited patiently for 24 days for this appointment. When I arrived at the practice, I was seen by an advanced practitioner, who said they couldn't help me and confirmed that I needed a GP appointment. I had originally requested a GP appointment and not an AP appointment. So I have left the practice, having still not been seen or advised on how I can get help and I have no GP appointment. I feel totally lost. I currently have no clear pathway to access care through my GP.
Visited September 2024
Review titled Chorlton Family Practice
Replied on 23 September 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future. All the best, Management team at Chorlton Family Practice.
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Review titled Friendly prompt service at this practice
Rated 5 stars out of 5
by Natalie - Posted on 06 October 2024
I've had numerous positive experiences at this practice. Since introducing the online contact form for medical issues, I've received medical advice and prescriptions promptly without the need to make an appointment on occasions. This frees up both my time and the GP's and has been really convenient. During appointments with different GPs at this practice, I have found them all to be friendly, sympathetic, knowledgeable and received prompt care.
Visited September 2024
Chorlton Family Practice has not yet replied.
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Review titled Better practice
Rated 5 stars out of 5
by June schofield - Posted on 04 October 2024
This is a better practice, the waiting time is less and felt. Comfortable with doctor, I came away feeling I was listened to
Visited September 2024
Chorlton Family Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Angela - Posted on 01 October 2024
Too many people too quick to judge their GP's. I visited recently and was very happy with Dr . She explained everything and referred me for a scan. Staff very helpful on reception.
Visited September 2024
Chorlton Family Practice has not yet replied.
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Review titled Refused appointment post surgery
Rated 1 star out of 5
by Lukasz Rurkowski - Posted on 20 September 2024
No organisation between staff, they refused me a appointment 2 days after having surgery, i called at 8am and they requested to fill in a form instead. When requesting additional medication post surgery on the form i been told to take paracetamol instead rather than what the hospital prescribed.. used the centre once in years of being registered, having to call 4 times just to be told that doctors have finished for the day. Avoid if you care about your health.
Visited September 2024
Review titled Chorlton Family Practice
Replied on 23 September 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future. All the best, Management team at Chorlton Family Practice.
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Review titled Unacceptable performance
Rated 1 star out of 5
by Andrew Gee - Posted on 20 September 2024
Used the online form in mid September to try and make an appointment to see a Doctor following a rheumatology appointment at Manchester Royal. I received a reply a couple of later telling me that Doctor's clinics hadn't been added to their appointment system, and to try again in mid October! Totally unacceptable to have to wait four weeks just to attempt to make an appointment, let alone actually get to see a Doctor.
Visited September 2024
Review titled Chorlton Family Practice
Replied on 23 September 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future. All the best, Management team at Chorlton Family Practice.
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Review titled Unable to contact them
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
Unable to contact them outside of office hours. There is a on-line non-urgent 'contact us' form but it is only available during office hours (not even at lunchtime). I do not understand how working people who cannot make calls or access the internet during working hours can request non-urgent appointments
Visited June 2024
Review titled Chorlton Family Practice
Replied on 20 June 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future.
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Review titled Great practice
Rated 5 stars out of 5
by Assia - Posted on 08 May 2024
Excellent surgery. Always able to get an appointment when needed. Reception staff always helpful and polite. Doctors always listen and take the time to give advice. Always able to see the doctor I feel comfortable with. The doctor I saw listened to what the problem was and gave suitable advice. The appointment was not rushed and she took the time to explain things in a professional calm manner.
Visited May 2024
Review titled Chorlton Family Practice
Replied on 24 May 2024
Thank you for taking the time to post a review of our surgery. We are happy to hear about your positive experience. Our goal is always to exceed your expectations! Thank you, Chorlton Family Practice
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Review titled Long Delays
Rated 2 stars out of 5
by Anonymous - Posted on 30 May 2024
I have had to wait nearly 6 weeks to get an appointment to be seen about hip pain which I have every day. The form to request appointments is often unavailable and you wait an extremely long time if you ring. There are nowhere near enough staff.
Visited April 2024
Review titled Chorlton Family Practice
Replied on 07 June 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future. We continue to try and improve the incoming calls and are looking at implementing changes to help with the demand. All the best, Management team at Chorlton Family Practice.
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Review titled Incredibly slow, useless, and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
I tried registering with this GP but was told that my registration could not be completed until I received a second email from them about showing my ID and proof of address. After a week the second email never arrived and I became ill so needed to book and appointment, at which point I was told that as I was not registered they could not help me. Absolutely useless. I ended up registering with another GP in the time it took them to respond to for update about the status of my application
Visited April 2024
Review titled Chorlton Family Practice
Replied on 24 May 2024
Thank you for taking the time to leave us a review. sorry for the problems you encounterd when trying to register. We hope we can use your feedback to improve in the future. All the best, Management team at Chorlton Family Practice.