Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone call with GP
Rated 5 stars out of 5
by DannyMac - Posted on 25 June 2024
High degree of courtesy and checking throughout the call. Seemed to have time to listen and respond.
Visited June 2024
Review titled Chatfield Health Care
Replied on 27 June 2024
Dear Danny thank you for your comments. We value feedback from patients as this helps us to improve patient care and services which are important to us. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Good practice with ridiculous policy
Rated 5 stars out of 5
by Paul - Posted on 15 May 2024
Good practice spoiled in this instance by ludicrous policy dictated by insurance conditions and not medical staff. The management refused to consult on my test results and actions required besides having a scheduled call to discuss because i was on Holliday !!!! I. E. I was not in the UK. Is the practice run by medical staff or insurance bureaucrats?
Visited May 2024
Review titled Chatfield Health Care
Replied on 21 May 2024
Dear Paul thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. I am very sorry that we we were unable to discuss your results or treatment whilst you were abroad. I appreciate this is frustrating for you as the patient however the reason behind it is clinically safety. I will look into this again for you and let you know. Renata Johnstone Practice Manager.
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Review titled Best GP practice ever
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2024
Despite bad press about GP waiting times this practice surpasses all expectations. You can always get an appointment quite quickly, and if you just need a telephone conversation, it is often within the same day/week of enquiry with extremely helpful doctors/advice. I had a query about my medication and managed to get a telephone conversation within 2 hours of my phone call to reception.
Visited May 2024
Review titled Chatfield Health Care
Replied on 21 May 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Good practice
Rated 4 stars out of 5
by Fiona Fry - Posted on 24 May 2024
Difficult to get appointments later in the day , but on the whole good practice, phone consults are good but sometimes would like to see in person. Sometimes when there should be a follow up it's forgotten. I had a phone consultation and person was very polite, helpful and explained why there was a problem , and would try and get it sorted for me
Visited May 2024
Review titled Chatfield Health Care
Replied on 28 May 2024
Dear Fiona thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. We are looking at ways of increasing later appointments. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Nice practice
Rated 5 stars out of 5
by Martin Lee - Posted on 14 May 2024
I was on time for my appointment and only had 2 minutes to wait. My review was positive and so have a new medication to take and will have a blood test to check in 2 months time.
Visited May 2024
Review titled Chatfield Health Care
Replied on 15 May 2024
Dear Martin thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. The clinician always try not to keep patients waiting however as you can imagine it is not always easy with health care. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2024
Very helpful receptionist was seen by someone that day and advised on best Ongoing care plus blood tests taken
Visited May 2024
Review titled Chatfield Health Care
Replied on 21 May 2024
dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Remote assistance
Rated 4 stars out of 5
by Michael Churchill - Posted on 21 May 2024
I found it very helpful to be able to discuss my medication and symptoms over the phone with one of the doctors at the surgery. They called me rather than the other way around and I was able to confirm my current medical situation.
Visited May 2024
Review titled Chatfield Health Care
Replied on 21 May 2024
Dear Michael thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Excellent practice
Rated 5 stars out of 5
by Lorraine B - Posted on 14 May 2024
I was really pleased with the service I received. I found the GP very knowledgeable. I felt listened to and reassured
Visited May 2024
Review titled Chatfield Health Care
Replied on 15 May 2024
Dear Lorraine thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Amazing service
Rated 4 stars out of 5
by Florin isaila - Posted on 15 May 2024
Doctor was very good I do recomend. I took time to leave a review to show my gratitude
Visited May 2024
Review titled Chatfield Health Care
Replied on 21 May 2024
Dear Florin thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Great Practice
Rated 5 stars out of 5
by Susan - Posted on 21 May 2024
Able to make a same day appointment. Supportive GP. Felt listened to. Very busy practice but runs efficiently
Visited May 2024
Review titled Chatfield Health Care
Replied on 21 May 2024
Dear Susan thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.