Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick Response
Rated 4 stars out of 5
by Evelyn Osei-Twum - Posted on 13 June 2024
I called to book for on the day appointment and luckily I was seen within an hour of my call. I had previously been to the surgery two days before to book for same appointment but I couldn't get one until in two weeks time. However, when I tried and called the surgery for the same day appointment, I was lucky. I got a face to face appointment which enabled an examination of my problem and to find solution. I was grateful because I was in pain. I believe its a better option to call on the day, early, if the phone queue is not long for an appointment. If one has to wait long on the phone you are most unlikely to get an appointment.
Visited June 2024
Review titled Chatfield Health Care
Replied on 27 June 2024
Dear Evelyn thank you for your comments. We value feedback from patients as this helps us to improve patient care and services which are important to us. We are constantly working at improving availability of appointments both on the day and bookable in advance. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled a very good practice
Rated 5 stars out of 5
by Sue Jones - Posted on 30 June 2024
I was seen on time and dealt with in a professional and friendly manner. I was referred to the physiotherapy service which was the outcome I had hoped for.
Visited June 2024
Review titled Chatfield Health Care
Replied on 22 July 2024
Dear Sue thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. I will share your comments with the wider team. Renata Johnstone Practice Manager.
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Review titled Excellent service
Rated 5 stars out of 5
by jon - Posted on 29 June 2024
Needed to have swelling checked caused by prescribed & ended medication- & confirmation I was ok to start new medication
Visited June 2024
Review titled Chatfield Health Care
Replied on 30 June 2024
Dear Jon thank you for your comments, we value feedback from patients as this helps us improve patient care and services. I will share your comments with the clinical team. Renata Johnstone Practice Manager.
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Review titled Elegantly, delightful ; atmospheric
Rated 4 stars out of 5
by Alex - Posted on 08 June 2024
Believing speed of consultation have been automatically lovely to myself each time I visited great...aromatic fragrances of some of your dedicate workers buried the bad seeds within your elegant environment. Having mentioned the above and my personal experiences inner soul communicates inwardly which sounds off Beat no the idea behinds the composition of the surgery administrating, bringing back joyous moments of the sick into sunshine life. Negative concerns were time GP tells will call you after seeing and advise doesn't back .it worriesome to me - it calls for review. Thank you. Alexander
Visited June 2024
Review titled Chatfield Health Care
Replied on 10 June 2024
Dear Alex thank you very much for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share you comments with the team. Renata Johnstone Practice Manager.
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Review titled Unfriendly blood test
Rated 2 stars out of 5
by Natasha Bondu - Posted on 06 June 2024
The nurse wasn’t very friendly, no how are you or small talk despite an attempt. Quite rough with the blood test itself. Not an overly nice experience, especially if you are someone who doesn’t like needles
Visited June 2024
Review titled Chatfield Health Care
Replied on 06 June 2024
Dear Natasha Thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. I apologise that consultation did not go as you would have wished. I will certainly share your comments with the Health care assistant who you saw for your blood test and will look into why you felt she was unfriendly and rough. Renata Johnstone Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Sisi - Posted on 29 June 2024
This is my second consultation with the Doctor who was excellent. I was pleased to meet him. He took the time to listen my health issues and was very helpful with explanations.
Visited June 2024
Review titled Chatfield Health Care
Replied on 30 June 2024
Dear Sisi thank you for your comments, we value feedback from patients as this helps us improve patient care and services. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled Excellent appointment
Rated 4 stars out of 5
by Anonymous - Posted on 28 June 2024
All queries answered. Lovely, friendly and extremely helpful doctor. Seen on time and at no time did the appointment feel rushed.
Visited June 2024
Review titled Chatfield Health Care
Replied on 30 June 2024
Dear Patient thank you for your comments, we value feedback from patients as this helps us improve patient care and services. I will share your comments with the GP team. Renata Johnstone Practice Manager.
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Review titled Excellent pastoral support
Rated 4 stars out of 5
by Rowena Edington - Posted on 21 June 2024
I saw Dr A for a routine but invasive minor surgery. I was nervous however her and her colleague, Ch, made the process far easier for me due to their caring, understanding and reassuring approach. Despite asking them several questions and needing a little time after the procedure to re-balance myself, I did not, at any point, feel rushed. Thank you to both of them.
Visited June 2024
Review titled Chatfield Health Care
Replied on 27 June 2024
Dear Rowena thank you for your comments. We value feedback from patients as this helps us to improve patient care and services which are important to us. I will share your comments with Dr A and the HCA who was present during your procedure. Renata Johnstone Practice Manager.
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Review titled Dedicated Patient Care
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
It was a phone consultation to review my health conditions and medication. The GP phoned me within the allotted time. The questions were clear and I was given sufficient time to answer them and ask questions. The discussions were friendly, reassuring and I felt at ease. That enabled me to open up automatically and explain my situation fully and confidently. Many thanks to the Doctor who interviewed me.
Visited June 2024
Review titled Chatfield Health Care
Replied on 07 June 2024
Dear Patient thank you for your comments. We value feedback from patients and their families as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your review with the team. Renata Johnstone Practice Manager.
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Review titled Phone call with GP
Rated 5 stars out of 5
by DannyMac - Posted on 25 June 2024
High degree of courtesy and checking throughout the call. Seemed to have time to listen and respond.
Visited June 2024
Review titled Chatfield Health Care
Replied on 27 June 2024
Dear Danny thank you for your comments. We value feedback from patients as this helps us to improve patient care and services which are important to us. I will share your comments with the team. Renata Johnstone Practice Manager.