Charlton Medical Practice
Charlton Medical Centre, Lion Street, Oakengates, Telford, Shropshire, TF2 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
Phoned one day, booked a phone appointment the next morning and saw the doctor the same day. Very efficient and helpful. Thank you.
Visited July 2023
Charlton Medical Practice has not yet replied.
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Review titled How do you book an appointment beyond 2 weeks????
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
A couple of weeks ago, I booked 2 x future dated (4 weeks or so away) appointments with the receptionist at the desk. Fabulous service, job done. I have since tried to book further appointments and have been told they cannot now book appointments at the desk (even when I'm stood in front of them) and instead, I have to call the main line - but only after 10.30am So, I call the main line - waited far too long in a call queue - to be told that they can only book appointments for the next 2 weeks... and regardless, there aren't any available, so to call this afternoon when the new lists will be released... (but only for the next 2 weeks anyway!!) I now have to remind myself to call back, or visit the desk (whichever process they are following at that particular time, of course!) to book future dated appointments? - as requested that I book by my GP...
Visited June 2023
Charlton Medical Practice has not yet replied.
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Review titled Excellent doctor
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2023
Thank you to dr o' toole for his prompt care last Monday (22nd May 2023) for 'sorting' me out. his calm reassuring manner also the time he spent with me longer than the alloted time, refering me to phr also making sure I had the correct paperwork, thank you very much.
Visited May 2023
Charlton Medical Practice has not yet replied.
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Review titled Not what it used to be
Rated 2 stars out of 5
by Anonymous - Posted on 14 April 2023
The gp service in the uk seriously needs to be investigated and restructured. I've just been on hold for nearly 3 hours to be told that there's no appointments and to call back Monday! And then if I were to call back I imagine I'll be on hold for another 3 hours to be told the same thing. I work full time and can't take time off work if I can't be guaranteed an appointment. Besides which, I didn't need to speak to a gp today, I was trying to make an appointment for later in the week. There should be space allocated each week for people to book none emergency appointments. And gps should be open 7 days a week like other nhs services. This would surely free up a&e. I've been at this doctors my whole life and it's never, ever been this hard to talk to a gp. I won't bother calling back Monday- lets hope my illness isn't life threatening!
Visited April 2023
Charlton Medical Practice has not yet replied.
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Review titled Caring practice
Rated 5 stars out of 5
by A R Athersmith - Posted on 17 March 2023
On the many occasions I have used the practice, I found the staff and doctors to be very polite and careful of my needs And also very considerate
Visited March 2023
Charlton Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I have received excellent care from all the staff and doctors and have been dealt with extremely promptly. Everyone is friendly and very professional and caring and I am very happy to be with this practice. I would definitely recommend them
Visited January 2023
Charlton Medical Practice has not yet replied.
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Review titled Would not even get a doctor to call back
Rated 1 star out of 5
by Zoe Hamer - Posted on 24 January 2023
After 1.5 hours trying to get through I was told as I could not get into the practice because of work, a doctor would not call me back I explained i had a cough for 3 months getting worse and coughing up blood but still no I asked why they would not help no reply You are punished for working, I cant afford time of like many people these days I have not been to the doctors for years, only go when really need Discussed with the fact that they did have telephone appointments but would not offer as at work just incase the doctor wanted to see me
Visited January 2023
Charlton Medical Practice has not yet replied.
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Review titled cant get through
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2023
It is virtually impossible to get through to speak to a advisor / admin to arrange an appointment, it literally takes hours and then when you do get through after trying for several hours you are expected to call back again at 2 This is not idea when you work full time its really not acceptable to spend so much time to arrange an appointment, especially when you only call when you are very unwell and have exhausted all other options
Visited January 2023
Charlton Medical Practice has not yet replied.
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Review titled Impossible to get through on the telephone.
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
I have been trying to get an appointment for the last 2 days, I have tried over 45 times to call and every time its a recorded message to say that the queues are at full capacity. I cannot believe that in this day and age we cannot even get our doctors surgery to answer a phone call. Then when i do get through it will be an absolute battle to even get to speak to a doctor. Absolute disgrace.
Visited December 2022
Charlton Medical Practice has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
I've been fighting 7 months to get my health issues noticed. Doctors do not listen and they do not look at the bigger picture. It's very difficult to get an appointment and you will be waiting in a que for over an hour. First come first served, so those working 9-5, it's impossible to get appointments. I have had no doctor take me seriously, until my issues escalated to the point I was in the emergency department. This could have been preventable with the right care from the beginning. I wouldn't recommend this gp to anyone.
Visited December 2022
Charlton Medical Practice has not yet replied.