Chapel Group Medical Centre
220 Liverpool Road, Irlam, Manchester, Lancashire, M44 6FEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled “ Thank You Team “
Rated 5 stars out of 5
by Karen Chapman-Gordon - Posted on 21 September 2024
Fantastic staff communication skills on reception. They will actually listen about your health issue then direct you to your appropriate appointment. I was immediately seen on the day to be greeted by a pleasant,caring & helpful Doctor. I felt well informed about my future treatment plan. I have been treated now at this Medical Centre for over 20 years & always recommend to my neighbours . “ Thank You !”
Visited September 2024
Review titled Chapel Group Medical Centre
Replied on 26 September 2024
Dear Karen, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
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Review titled Satisfactory practice
Rated 3 stars out of 5
by Sheila Hilton - Posted on 10 September 2024
Seen on time. However, I had to wait three plus weeks for my appointment. I was happy with how my problem was dealt with. Kind and understanding doctor. Further medical referral now in the pipeline. Waiting now to receive appointment resulting from referral.
Visited September 2024
Review titled Chapel Group Medical Centre
Replied on 10 September 2024
Dear Mrs Hilton, Thank you for taking the time to post this review. I am concerned that you report that you had to wait over 3 weeks for a GP appointment. Looking at the current waiting times for a GP appointment, this currently sits at 1.5 weeks. Therefore it would be great if you could feedback to me the circumstances to why you waited this long 1. Did you request a certain GP/date/time etc? Please email at clare.richardson@nhs.net Kind regards Clare Richardson Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2024
I visited the practice yesterday for my 6 month review The medical professional did the review she was friendly professional & very easy to talk to I asked some questions & she provided the answers Thank you
Visited September 2024
Review titled Chapel Group Medical Centre
Replied on 10 September 2024
Dear Patient, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
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Review titled Disappointed Practice
Rated 2 stars out of 5
by John Butler - Posted on 10 September 2024
Went for blood checks after blood was taken told no doctor was booked to review test results so samples were pointless and had to rebook tests in 2 months very poor you need to get your act together.
Visited September 2024
Review titled Chapel Group Medical Centre
Replied on 10 September 2024
Dear Mr Bulter, Many thanks for taking my call today so that I could rectify this for you. Again I would like to apologies to you and hope that this will not happen again. Kind regards Clare Richardson Practice Manager
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Review titled First class service
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2024
Went for Rsv injection , taken on time and good explanation as to what the jab for for. Very re assured
Visited September 2024
Review titled Chapel Group Medical Centre
Replied on 08 November 2024
Dear Patient, Many thanks for taking the time to post this review about the one of the nurses. It is great to hear that you had a positive experience whilst visiting the practice. I will make sure your review is shared with the nursing team. Clare Richardson Practice Manager
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Review titled Good practuce
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2024
I went for my routine covid & flu jabs had a good experience the nurses were very polite & friendly .
Visited September 2024
Review titled Chapel Group Medical Centre
Replied on 08 November 2024
Dear Patient, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2024
I am physically disabled and had a very bad fall which resulted in me having to attend the A&E department for my left leg and knee to be xray. Thankfully my bone was broken but I did have a badly brushed bone and tissue damage and was gave crutches. The hospital suggested contacting my GP and ask for an appointment for a high dose of anti inflammatory as my leg was very painful and swollen. I contacted my GP surgery the very next morning and explained whT had happened and for an appointment so I could be given the suggested medication. The receptionist male advice the next available appointment would be September 20th, that was10 days away. I explained I was in a great deal of pain but this didn't change his decision. Chapel group medical centre are appalling and have been incidents in the past also.
Visited September 2024
Review titled Chapel Group Medical Centre
Replied on 08 November 2024
Dear Patient, I am sorry to hear that you have a negative experience whilst dealing with the practice. It would be good to get some more information around this matter so that I can investigate this further. Please email me at clare.richardson@nhs.net. Kind regards Clare Richardson Practice Manager
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Review titled Professional
Rated 5 stars out of 5
by Ian Cameron - Posted on 13 September 2024
I attended a face-to-face appointment with a doctor yesterday. The consultation was carried out in a thorough and professional way by the doctor. I am very satisfied with the appointment and the service I received.
Visited September 2024
Review titled Chapel Group Medical Centre
Replied on 08 November 2024
Dear Ian, Many thanks for taking the time to post this review about the one of the Doctors. It is great to hear that you had a positive experience whilst visiting the practice. I will make sure your review is shared with the GP team. Clare Richardson Practice Manager
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Review titled Fast & efficient
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2024
Appointment for bloods. Entry is a little impersonal however, once in a face to face situation the nurse was skilled at putting patients at ease & efficient.
Visited September 2024
Review titled Chapel Group Medical Centre
Replied on 08 November 2024
Dear Patient, Many thanks for taking the time to post this review about the practice and staff. It is great to receive feedback and I will make sure this is shared with the team. However, I am concerned with the comment made about the impersonal entry to the surgery. Please could you expand on this by emailing me at clare.richardson@nhs.net Clare Richardson Practice Manager
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Review titled Very good practice
Rated 4 stars out of 5
by Julie Files - Posted on 12 September 2024
Very good with my stomach bloating and pain,and referral for a scan,also with my diabetes,advise on keeping my blood sugar down
Visited September 2024
Review titled Chapel Group Medical Centre
Replied on 08 November 2024
Dear Julie, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager