Chapel Group Medical Centre
220 Liverpool Road, Irlam, Manchester, Lancashire, M44 6FEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good experience
Rated 5 stars out of 5
by Tom ENTWISTLE - Posted on 19 December 2023
I had to give some blood. The procedure was totally painless, the nurse was very friendly and clearly experienced. The appointment was on time and the whole procedure was very quick.
Visited December 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Tom, Many thanks for taking the time to post this review about the one of the nurses. It is great to hear that you had a positive experience whilst visiting the practice. I will make sure your review is shared with the nursing team. Clare Richardson Practice Manager
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Review titled Doctors are OK it's the NHS system that is frustrating
Rated 3 stars out of 5
by Anonymous - Posted on 05 December 2023
I find the 'system' frustrating. I had to wait a week for a quick phone call just asking if my results could be sent to the hospital. I had already told the receptionist I approved. I had expected that to be done automatically.
Visited December 2023
Review titled Chapel Group Medical Centre
Replied on 15 August 2024
Dear Patient, I am sorry to hear you are frustrated with the system. You are correct, you should have not have to wait for a call from the GP to send your results to the hospital. This was a waste of both the GP and your time, to this I apologies. I will pick this up with the reception manager. Going forward, if you download the NHS APP, you will be able to view all your records and then download your results and send these off to your consultant going forward, I hope this helps. Kind regards Clare Richardson Practice Manager
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Review titled Great Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
Good experience with this doctor, Good communication, friendly I left my appointment feeling better
Visited December 2023
Review titled Chapel Group Medical Centre
Replied on 15 August 2024
Dear Patient, Many thanks for taking the time to post this review about the one of the Doctors. It is great to hear that you had a positive experience whilst visiting the practice. I will make sure your review is shared with the GP team. Clare Richardson Practice Manager
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Review titled Helpful practice
Rated 5 stars out of 5
by Helen Greenway - Posted on 15 December 2023
I was seen by the Doctor who listened and advised, which reassured me. She said she would refer me to the department required and the referral instructions came through the next day
Visited December 2023
Review titled Chapel Group Medical Centre
Replied on 15 August 2024
Dear Patient, Many thanks for taking the time to post this review about the one of the Doctors. It is great to hear that you had a positive experience whilst visiting the practice. I will make sure your review is shared with the GP team. Clare Richardson Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
Filled in the online questions not expecting a same day reply given I did it in the afternoon. Received an phone call not long after to be told I have an appointment at Eccles Gateway. I turned up there to be told no appointment had been bookrd but called the reception team at Chapel Medical who advised app was in Irlam and that they would let the GP know the error. Arrived for app just after allocated time and was seen a few minutes lates. The GP was very good, listened when I explained symptoms and gave me medication to help. Even depsite the error the surgery were fantastic in helping me get seen in a timely manner. All the staff are friendly and helpful.
Visited December 2023
Review titled Chapel Group Medical Centre
Replied on 15 August 2024
Dear Patient, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
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Review titled Prompt, caring service
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
My appointment was spot on time and I was welcomed by the practitioner. I was made to feel very comfortable and relaxed so the procedure went very well. Thank you
Visited December 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Patient, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
I went to discuss some test results that I was feeling a bit apprehensive about. Doctor was very pleasant, calm, informative and professional, made me feel at ease. I felt comfortable and not rushed to ask any questions I needed answering.
Visited November 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Patient, Many thanks for taking the time to post this review about the one of the Doctors. It is great to hear that you had a positive experience whilst visiting the practice. I will make sure your review is shared with the GP team. Clare Richardson Practice Manager
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Review titled Good Service
Rated 4 stars out of 5
by John Jones - Posted on 23 November 2023
The practice deals with me in an efficient way with reminders for appointments and telephone appointments.
Visited November 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear John, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
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Review titled Lack of communication
Rated 4 stars out of 5
by Anonymous - Posted on 19 February 2024
I had blood tests (as a medication review) in Dec & had a text to book for a blood test in Feb. I rang & explained I'd just had bloods done but was told I need to attend. On attending with the nurse she was surprised I was there as my test results had been normal/improved,so we decided no further tests required.Waste of her & my time.
Visited November 2023
Review titled Chapel Group Medical Centre
Replied on 15 August 2024
Dear Patient, Thank you for your review and I am sorry you were given the wrong information from the admin team. I will share this with them so they can use this as learning and make sure this does not happen again. Appointments are precious in practice, therefore mistakes like this cannot happen as it has a knock on affect with other patient appointments. Kind regards Clare Richardson Practice Manager
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 10 November 2023
I was able to see the doctor quickly. The booking in procedure was simple. A follow up appointment was available within a few days.
Visited November 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Patient, Many thanks for taking the time to post this review about the one of the Doctors. It is great to hear that you had a positive experience whilst visiting the practice. I will make sure your review is shared with the GP team. Clare Richardson Practice Manager