Cator Medical Centre
Beckenham Beacon, 379 Croydon Road, Beckenham, Kent, BR3 3FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent healthcare service
Rated 5 stars out of 5
by Suleiman Yusuf - Posted on 06 August 2024
I saught GP help after developing a severe pain in leg. Practice communicated with me urgently and guided me to find where my needs could be met. Clinicain who followed the management of my case went above and beyond my expectations; I felt well looked after.
Visited July 2024
Review titled Cator Medical Centre
Replied on 27 August 2024
Dear Mr Yusuf, thank you very much for your fantastic review about the service you received at Cator Medical Centre! It was great to read that we were able to help you with your medical problem, that we went beyond your expectations, met your needs and you felt well looked after. It has been a pleasure to help you and we value the time you've taken to write your review! With thanks and kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Unable to see a Doctor
Rated 2 stars out of 5
by Bernadette hibberd - Posted on 25 May 2024
Eye infection in both eyes and asked to see a dr but had to email pictures of my eyes and describe how they felt. My eyes were worse than they looked in the picture and was told to buy creams! It would have been quicker to see a Dr .
Visited May 2024
Review titled Cator Medical Centre
Replied on 16 July 2024
Dear Bernadette, I tried to ring you today to discuss your experience but both your home number and your mobile number went to voicemail. I will try to speak with you again but wondered in the meantime, when you read this reply, if you would be kind enough to ring me at the surgery when you get the chance so we can discuss if there is anything we can help you with further. With kind regards, Geoff Cook (Patient Liaison Officer).
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Review titled No empathy and rude.
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2024
After completing the complicated form send my request, then I got a call from the surgery to bask an appointment. The lady I’ve the phone was so rude, abrupt and show no empathy all. She gave me a date and time, which I could not commit to because I unfortunately, I do work a long way from my home as a live-in Support carer, but as I was gonna go down London next week I kindly asked if they can squeeze me in the day after I got back to London. Her tone of voice and just her attitude over the phone was extremely unpleasant and unprofessional. She could not wait to get off the phone just because I was trying to see what dates and time they have available. I seriously really do not like going to the Doctor just because…. I only decided to book an appointment because I’ve try too many pain killers and they are not working. I dislike her attitude and her time of voice was very bossy and rude.
Visited May 2024
Review titled Cator Medical Centre
Replied on 17 May 2024
Dear Patient, thank you for leaving your comments which were really disappointing to read as your experience falls way short of the high standards we strive to achieve. I have spoken to our reception Manager who would be grateful if you could contact so that we can investigate what happened to you so that we can ensure this doesn't happen again. I would have contacted you straightaway myself but your review has been made anonymous. We look forward to hearing from you in due course so that we can help you and hopefully restore your confidence in this surgery. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Clinical Pharmacist in Hypertension Clinic
Rated 4 stars out of 5
by Esther McCloskey - Posted on 01 May 2024
This was my first appointment in this setting The Clinical Pharmacist conducting the clinic had a pleasant unhurried manner and was polite and courteous throughout. He had obviously taken time to read my notes and submitted blood pressure recordings before I arrived and then proceeded to take a medical history as pertinent to my reason for attending .I was also asked some questions about my general wellbeing and lifestyle . He gave clear concise explanations to his recommendations and was receptive to answering my questions. By the end of the consultation I felt reassured that my raised blood pressure is being treated appropriately. As my home monitor is more than five years old he suggested I replace it .I will need to continue taking recordings at home as those measured today were elevated in comparison to my normal levels . I have been encouraged to return after a further period of home monitoring to assess if my medication is at the optimum. It was reassuring to be told that if it becomes necessary I could be referred for a 24 hour blood pressure monitor. I left the surgery feeling confident that the issue is being well managed and will be followed up judiciously. It was a pleasure to meet with such an approachable and competent clinician. He is certainly an asset to the Practice.
Visited May 2024
Review titled Cator Medical Centre
Replied on 16 May 2024
Dear Mrs McCloskey, thank you very much for your kind comments which we genuinely were so pleased to receive! We have passed your feedback to the clinical pharmacist in question; he was delighted to learn that you appreciate the care, advice and guidance he gave you and has me to thank you on his behalf. It is always rewarding to receive positive comments and praise so I would like to take this opportunity to also thank you for reassuring us that the high standards of care we strive to attain each day was successfully and satisfactorily achieved in your experience! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Wonderful experience
Rated 5 stars out of 5
by Sandra - Posted on 23 May 2024
I have never felt so well cared for. My experience on the 22 & 23 May with the representative at this practice was extremely knowledgable, comforting and professional. He took a great interest in what I need going forward in regard to my health and I feel safe knowing he’s got my back! Thank you
Visited May 2024
Review titled Cator Medical Centre
Replied on 28 May 2024
Dear Sandra, it was great to learn that you had a wonderful experience at the surgery, in particular with help regarding your health concerns. Thank you for taking the time to let us know and for your words of encouragement which really do make a difference to us as it helps remind us that we are delivering the desired standard of care we strive to achieve! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 June 2024
Staff was extremely welcoming and polite Took my concerns seriously and asked relevant questions engaging with me through out the consultation
Visited May 2024
Review titled Cator Medical Centre
Replied on 11 July 2024
Dear Patient, we are so pleased that your experience was a good one. Thanks for taking the time to leave your feedback comments to tell us we're on the right track! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Great GP Surgery
Rated 5 stars out of 5
by Mrs. Hasina Karim - Posted on 09 April 2024
Today I had a phone call from the practice clinical pharmacist who was extremely helpful He took time to explain my new medications and the advantages over my previous medication. I felt he was caring and patient. I now feel more comfortable with the medication change. He has offered further support with the planned increases in dose. I am grateful for his help and his care is typical of the staff at this excellent GP Surgery.
Visited April 2024
Review titled Cator Medical Centre
Replied on 16 April 2024
Dear Mrs Karim, thank you for taking the time to leave your positive feedback comments about the service you received from the practice clinical pharmacist! Your mention of our clinical pharmacist was especially appreciated. It reaffirms our commitment to delivering exceptional service and motivates us to continually improve. So pleased you are happier with your medication now and feel that we are contributing positively to your care. Once again, thank you for your comments! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Great Experience
Rated 5 stars out of 5
by Veronica Crees - Posted on 03 April 2024
All anxieties allayed. Helpful & knowledgeable clinician. Lots of sound advice. Plenty of time allowed for questions , of which I had a lot. A friendly and relaxed consultation. Invitation given to come back for any further advice . A definite asset to the practise
Visited April 2024
Review titled Cator Medical Centre
Replied on 03 April 2024
Dear Veronica, thank you for letting us know you had a great experience of our surgery and in particular from our clinician. It is really good to know that you were given professional, sound advice and had the opportunity to ask questions and feel listened to in a relaxed environment. These are some of the things we strive to achieve so it is rewarding and encouraging when we are told we've reached our aims that we set out to maintain each day. Thank you very much for taking the time and trouble to let us know you are happy with your healthcare experience given by a member of this practice. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Good BP review
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
Met with Clinical Pharmacist to review recent BP levels. He listened and was engaging with his feedback. Very friendly and clearly explained how things would be monitored while we tried to reduce my medication.
Visited April 2024
Review titled Cator Medical Centre
Replied on 17 April 2024
Dear Patient, thank you for leaving your 5 star review regarding the appointment you had with our Clinical Pharmacist! It's great to know he listened to you and met your needs in such a friendly, clear, engaging and helpful way. He said: "Thanks for taking the time to let us know, we really do appreciate your positive feedback"! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Poor
Rated 2 stars out of 5
by winsome.Burrell - Posted on 14 March 2024
Medication lost. Repeat prescription requested 2 days ago by completing form at surgery. They have lost & are on academic training day so no one available to issue prescription. How do you lose a written request? Receptionists most unsympathetic both on the phone and in person
Visited March 2024
Review titled Cator Medical Centre
Replied on 04 April 2024
Dear Winsome, I was really disappointed to read your comments and that you had such a poor experience at the surgery when you tried to order your repeat prescription. Also, it was disheartening to read that the receptionist was unsympathetic to you as this is not the high standard we expect from our reception team. Firstly, regarding your prescription, I can see from your records that this has now been resolved but I would like to take this opportunity to apologise for the admin problem and subsequent delay you encountered. Some patients find it helpful to use the NHS app to order repeat prescriptions as it is a quick and easy process to follow and negates the need for form filling and having to come into the surgery to drop it off. You can request, view, manage and track your prescriptions in the app too. With regards to the way you were spoken to by one of our reception team, I have spoken to our Reception Manager who has spoken to the member of staff in question to ensure that we continue to deliver outstanding customer service with every patient interaction. I do hope that this reply meets with your approval and that it goes some way to restoring your confidence in the surgery. If you have any further queries regarding this reply, please do not hesitate to contact us and we will do our best to help you. Kind regards, Geoff Cook (Patient Liaison Officer)