Carn to Coast Health Centres
Pool Health Centre, Station Road, Pool, Redruth, Cornwall, TR15 3DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to contact the surgery
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
Trying to contact this surgery sends you on a merry-go-round of options, frustrations and confusions all of which lead to failure to contact. I'd like to give a review of customer services but as I am unable to contact them I'm unable to. So, this review is purely about the impossibility to make direct contact.
Visited March 2023
Review titled Carn to Coast Health Centres
Replied on 30 March 2023
Dear Anonymous, We are sorry that you have had these issues. If you would care to identify yourself to me via our patient advice e-mail address ( C2c.pals@nhs.net ), I shall look into them further and try to identify what is causing the problem. Kind Regards Kelly Walmsley Governance and Patient Liaison Officer
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Review titled Still waiting...........
Rated 1 star out of 5
by Mark Simm - Posted on 13 January 2023
I have had an ongoing problem with my knees for some time and have had several x-rays and physio appointments over the years regarding this. However the problem has slowly become more acute and is now causing me pain, severe, discomfort and even difficulty walking. So I filled in a Carn to Coast klinik form on the 7th December last year. I was contacted next day by phone, I was surprised and impressed at the speedy response. The very pleasant person on the phone asked me a few questions and we agreed an x-ray should probably be the first step, it should be no problem and just needed to be OK’d and referred by my doctor to the hospital. I was pleased with the result and waited for that to happen, but after 2 weeks I had still not heard a thing and as I had a routine blood test at Trevithick surgery on 21st December I took the opportunity to enquire as to what was happening and was told that the doctor had been sent the message on 19th December and would be in touch soon. A week passed by and still nothing, so I phoned the surgery on 29th December and they said they would leave a note for the doctor regarding this. That was 2 weeks ago so it is now 5 weeks since I raised a perfectly routine request via the Klinik and absolutely nothing has happened. I have a friend who is also with carn to coast and was recently referred for an x-ray and the whole thing only took a couple of days. So what precisely is the problem and why the delay?. The irony is that the staff at Carn to coast from receptionists to nurses and doctors are great and I have always found them highly professional, pleasant and polite. It is just the dismal organisation and poor communication that seems to let the whole show down, which is a shame really. However after over 5 weeks, I am no further on and feeling very let down, in pain and ignored by the system and wondering how on earth I can get carn to coast to even notice that I exist.
Visited December 2022
Review titled Carn to Coast Health Centres
Replied on 24 January 2023
Dear Mr Simm, We apologise for any delay and lack of communication. Please be assured that such delays are not the result of 'dismal organisation' but rather the result of overwhelming workload. Our GP's have been working late into the evening, especially in recent weeks when large numbers of children have needed to be seen in response to the Strep A crisis. Unfortunately, in these circumstances something has to give and we regret that this may result in delays to GP paperwork actioning matters which, as you say, are 'perfectly routine'. We appreciate that this causes frustration for you as well as for us and we can assure you that we are doing everything within our power to minimise the effects on patients while prioritising effectively for patient safety. However we too are subject to the kind of pressures which have result in much longer waits at hospital level: Waiting Times - Royal Cornwall Hospitals NHS TrustRoyal Cornwall Hospitals NHS Trust ( https://www.royalcornwall.nhs.uk/visiting-hospitals/outpatients/im-waiting-for-an-outpatient-appointment/ ) For patients seeking an understanding of the context for such delays we recommend the following article: Stress, exhaustion and 1,000 patients a day: the life of an English GP | GPs | The Guardian ( https://www.theguardian.com/society/2022/nov/27/stress-exhaustion-1000-patients-a-day-english-gp-nhs-collapse?CMP=Share_AndroidApp_Other ) If you wish to discuss this in more detail please feel free to contact me via c2c.pals@nhs.net . Stephen Holby Managing Partner Carn to Coast Health Centres ________________________________________
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Review titled Fantastic care despite pressures in the NHS
Rated 5 stars out of 5
by Nina - Posted on 03 January 2023
I wanted to express mine and my partners thanks to the surgery for the fantastic care and support during his recent covid infection. He was very unwell and we were both very concerned, despite or perhaps because I’m a nurse I was very aware of potential complications. Everyone we dealt with from the receptionist to the dispenser and in particular the 2 GP’s were responsive, kind, reassuring and professional and greatly eased our worries at a very stressful time. As an NHS nurse I’m fully aware of the extreme pressure across healthcare, but despite that the care received couldn’t have been better.
Visited December 2022
Review titled Carn to Coast Health Centres
Replied on 24 January 2023
Thanks you on behalf of the team for your very kind review. It is great for everyone to feel appreciated at a time when services are under such pressure. Regards Stephen Holby Managing Partner