Carn to Coast Health Centres
Pool Health Centre, Station Road, Pool, Redruth, Cornwall, TR15 3DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Explanation very clear to layman like myself
Rated 5 stars out of 5
by jeremy maniglia - Posted on 18 April 2024
Receptionist very friendly and helpfull which does make a huge difference. Doctor was respectful and took the time needead to explain everythign gave me diagram I can use with help from Yoga teacher to improve health. Very much made a differnce understanding makes it less worrying and knwo how to deal with im not allowed to say Doctors name hear but thank you for understanding in way I coudl understand was appreciated
Visited April 2024
Review titled Carn to Coast Health Centres
Replied on 07 June 2024
Dear Mr. Maniglia, Thank you for taking the trouble to leave this review. We have passed on your kind feedback to the doctor and reception staff. Yours sincerely, Stephen Holby Managing Partner
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Review titled They don't appear to interested
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
It takes months to get an appointment if you are lucky, a blood test took several months before I was seen. At that appointment I was told that I should have had my medication reviewed and further blood pressure tests done as it was high but I heard nothing. After going on line, it seems that the earliest I can get a blood pressure test is in 3 weeks time! On the few occasions I have been into Holmcroft, the people behind reception normally way out number one person waiting, ie just me but it seems that their response to anything is "do it on line" rather than trying to actually do anything. And despite all of this, it seems that they are still accepting new patients.
Visited March 2024
Review titled Carn to Coast Health Centres
Replied on 03 April 2024
Dear Anonymous, Thankyou for your feedback, we are sorry you are not happy with the service we are providing. If you would like us to look into your particular case can you please contact the patient advise and liaison team who can investgate this for you. To contact them you can either call the surgery or send an email to c2cpals@nhs.net. Yours sincerely Carn to Coast Medical Centres
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 18 March 2024
I’ve been asking for the past year to be seen by a doctor about my Colitis. Most of the time. They have no knowledge on the condition or no how to help. I was sent down to penzance for just a routine blood test. Took less than five minutes. I don’t drive and had to get the bus from Camborne. Which takes 55 minutes. I Heard nothing back from that. Been to see doctors about being seen by a specialist for my colitis and see if I can get a bag fitted. Never heard nothing back. Not even a referral letter. medication doesn’t help at all. Just aggravates it. I had this since the age of 18. After my last big flare up. with no pain relief or any medication to help my condition. Makes me feel that they don’t care at all. now have a massive lump on my pubic/ groin area. Which I no is possibly a hernia. I don’t no! Because it’s been 2 weeks and I haven’t heard nothing back and I am in doubt I will do or get anything done about this. I can’t stay on the sick because I have a family to provide for and the money doesn’t cover the bills, so I have to work thro all this. I’m beyond disappointed.
Visited March 2024
Review titled Carn to Coast Health Centres
Replied on 21 March 2024
Dear patient, I am sorry to hear of the experience you report. If you would care to identify yourself to our Patient Advice and Liaison Service staff via <c2c.pals@nhs.net> they will look into the matter for you. We do offer blood tests at the Practice but also inform patients of the service at Penzance which may be able to offer an appointment more quickly. Yours sincerely, Stephen Holby Managing Partner
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Review titled We’re lucky to have you
Rated 5 stars out of 5
by Francesca Morrison - Posted on 09 March 2024
I’d like to thank you for reacting so promptly to my initial symptom of endometrial cancer and for processing my subsequent surgical treatment so speedily and efficiently. Your response was sensitive as well as timely. More generally, I believe Carn to Coast patients fare far better than many at other surgeries, despite the difficulties of long waits for appointments. Specifically, I find the Klinik response time and content helpful and usually reassuring. These comments are not made on a wave of post-op euphoria, but hopefully to signpost what works and what doesn’t and to encourage the NHS at a time of its greatest threat.
Visited February 2024
Review titled Carn to Coast Health Centres
Replied on 21 March 2024
Many thanks for taking the trouble to post this review. It is much appreciated. Stephen Holby Managing Partner
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Review titled Do not listen and a waste of time
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Had a number of appointments for an ongoing issue and within a follow up an emphasis was placed on contraception (this is very far from what the appointment was supposed to be for). After explaining my reasoning for not wanting contraception I felt as though I was being coerced and scared into having some form of contraception and I feel as though they treated me like a misinformed teenager as opposed to a rather well informed adult. I have witnessed many failings during my visits to this surgery including other dissatisfied and distresses patients. You are not listened to and your notes will often be recorded incorrectly due to this. A complete waste of time.
Visited February 2024
Review titled Carn to Coast Health Centres
Replied on 27 February 2024
Dear Patient, Thank you for your feedback and I am sorry that you have such a poor opinion of us. If you would care to identify yourself to our patient advice and liaison team (via c2c.PALS@nhs.net), we shall endeavour to deal with your complaint. They would be keen to investigate the sundry 'failings' you have left unspecified in your review, so that we may learn from and rectify them where practicable. Yours ever, Stephen Holby Managing Partner
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Review titled Unavailable
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
My wife has an ongoing abdominal issue, recent procedures at trelisk. Left with no back up care, spent last weekend with visit to barncoose in extreme pain almost admitted. Was told to get in touch with own doctor. Came home with pain relief and antibiotics. 5 days later cannot speak to doctor, was told she can have a telephone interview in 6 weeks. That was later withdrawn. Still in pain and cannot even talk to a doctor. Has to go back and present herself to a+e. Has been totally let down by carn to coast.
Visited February 2024
Review titled Carn to Coast Health Centres
Replied on 27 March 2024
Dear Anonymous, We are sorry you and your wife have felt let down by the service at Carn to Coast. If you would like to contact our Patient Advice and Liaison Team (PALS) then they can look into your concerns. Yours sincerely Carn to Coast Medical Centres
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Review titled You are better off seeing Dr Google
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
Terrible practice sent in a request for medication for a symptom I was suffering severe pain caused by gout. I sent in a request by email as I had previously been prescribed for this condition. 5 days later I received a email from them saying I have got to complete a clinic form online so it can be assessed. By this time I had suffered for 5 days with no medication other than paracetamol. Now looking to switch to another practice as carn2coast are just incompetent
Visited January 2024
Review titled Carn to Coast Health Centres
Replied on 27 February 2024
Dear patient, Thank you for your feedback. We apologise that our GP felt it necessary to make further enquiries of you before assuming clinical responsibility for prescribing, bearing in mind the known complications that can arise with Naproxen. I am sure that one of our GP’s would be able to explain more fully if you were to identify yourself to our patient advice and liaison team (c2c.PALS@nhs.net). We do appreciate that, although we responded within three business days, this caused a delay in your receiving medication which you had previously found to relieve your condition. Unfortunately we cannot guarantee to be in a position to issue medications ‘on demand’. Yours sincerely, Stephen Holby Managing Partner
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Review titled A great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
When go into the practice the every on are very helpful the doctor s are so quick to get back to as I have had a bad Gough the response was so quick I got my ex Ray and my blood test and scan with in 3days
Visited January 2024
Review titled Carn to Coast Health Centres
Replied on 27 February 2024
Many thanks for taking the trouble to submit this positive feedback; I can assure you that this is appreciated by the Partners and all the team. Regards, Stephen Holby Managing Partner
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
I expressed concerns about side effects from a new medication, and asked for advice on whether to stop taking it. I told them I was unable to get an appointment with the prescribing psychiatrist for over a week. After giving heart rate data from before and after starting the medication over the phone, which showed an almost 50% increase in resting heart rate, I was told a GP would call me to advise. I later received a text telling me an increase in heart rate is a common side effect and to go to A&E if I felt chest pain. That information is listed on the NHS website, I was looking for specific advice given the amount my heart rate had increased by. Total waste of time and tax payer money.
Visited November 2023
Review titled Carn to Coast Health Centres
Replied on 05 December 2023
Dear Patient, We are sorry that you regard our service as ‘useless’. Thank you for your feedback and for remaining anonymous, as this allows us to comment more specifically without breaching patient confidentiality. When you go to a private service prescribing drugs outside the NHS, it is appropriate for that prescriber to advise you with regard to the side effects of the medications they have given you rather than expecting the NHS to compensate for deficiencies in their service. Nevertheless, our doctor tried calling you twice in response to your query before texting with entirely appropriate advice and advising you to contact the prescriber. Yours ever, Stephen Holby Managing Partner for the Partners Carn to Coast Health Centres
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Review titled Anti patient
Rated 1 star out of 5
by Ken Wilkins - Posted on 23 November 2023
In accordance with publicised advice I asked for a psa test as I am a 64 Yr old man. I had to do a lengthy online referral and then received a reply saying a gp would ring me 7 weeks hence. I know this a routine thing but 7 weeks? When the gp rang it was not at the time and date stated so I could easily have missed it. He then went to a lot of effort to talk me out of having a test but finally agreed. I also pointed out that 7 weeks was way too long even for a routine call and he just moaned at me that he was having to work on his birthday. Whilst he had eventually agreed to my having a psa test he then told me there were no appointments for blood tests at the surgery for a long time so I've had to do a 40 mile round trip to get one done. We have been with the surgery for 30 years and have watched it degenerate from a decent service to one of pretty hopeless ineptitude where the patient is considered last. My reasons for saying this are not just confined to the above. We have also experienced wrong diagnosis, excessive waiting times and a failure to refer my wife in a timely manner for an urgently required examination. Everything with this practice seems to put the patient last. Truly an awful surgery
Visited November 2023
Review titled Carn to Coast Health Centres
Replied on 07 December 2023
Dear Mr. Wilkins, Thank you for your feedback and we are sorry that you consider us as ‘anti-patient. This is certainly not the case. There is insufficient space allowed on the review site for us to respond to all your points in detail so we shall be writing to you while commenting here in brief. With regard to your request for PSA testing 'in accordance with published advice' the NICE guidelines recommend against this because the test ‘is neither sensitive nor specific for this purpose’ and ‘would generate too many false positives and false negatives resulting in potential unnecessary and invasive tests and/or unnecessary treatment.’ This was explained to you as it would be unethical of our doctors to proceed with tests without making this clear to the patient requesting them. We are sorry that you view this negatively. We apologise for the long wait to discuss your request and for our GP’s attempt to reduce that wait by phoning you early when a cancellation occurred. We are saddened that you should consider the deterioration in NHS services to be due to the ‘ineptitude’ of those providing them. This is not the view of the Health Select Committee whose conclusions we shall share with you. Unfortunately services are likely to continue to degenerate as long as that perception remains. We will also share the rationale for blood tests being offered outside surgeries to cope with demand as is the case in much of the UK. Yours truly, Stephen Holby Managing Partner