Bramley Village Health & Wellbeing Ctr
16 Highfield Road, Bramley, Leeds, West Yorkshire, LS13 2BLContact details and opening times
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Reviews
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2024
I had been registered at this surgery for 33 years, but have recently felt no option but to leave. Over this last few years things really seem to have gone down hill. I have had to constantly chase enquiries over and over again, as there is a massive lack of communication. It got to the point where I felt like a nuisance. The appointment system seems to change depending on the day. When I asked about this I was told it depends on how many clinicians are on, as to wether they are accepting routine appointments that day, even when advised to call back at 8am. Also several times e-consultations have gone missing, and often it takes over 48 hours for a response, and then often the response is you need to ring to make an appointment. Surely if the clinician feels you need to be seen, you should be contacted by the surgery to make an appointment. My husband was also registered here and he has had mistake after mistake, several times we have had to ring to challenge things and bring it to staffs attention to be corrected. There are a couple of reception staff that are friendly and helpful, but most of them are not very warm and welcoming and they are very abrupt. Reception staff also giving out clinical advice is not appropriate. I was prescribed something that I should not have been, when I called to ask for this to be queried with a doctor, I was told they wouldn’t have prescribed it if you couldn’t take it. When I insisted this was put through to someone clinical to check, no body ever called me back, it was from me calling again to be told yes, the doctor has come back and said don’t take it!
Visited September 2024
Review titled Bramley Village Health & Wellbeing Ctr
Replied on 29 September 2024
Dear Patient, Many thanks for your feedback and your honest opinions regarding the service you have received. As the Practice Manager across the sites this is not the level of service we endeavour to provide, therefore I would like to apologise on behalf of the surgery. I appreciate your decision to remain anonymous, however, if you do wish to contact myself directly, please feel free to contact the surgery via email (bvhwc.bramleyvillage@nhs.net) or if you do call the surgery, please notify staff that I have asked you to get in touch. This would be very much appreciated so that we can listen back to the phone calls you have made and therefore we can learn from any mistakes that may have been made. Further to this, I would appreciate the chance to fully investigate some of the issues highlighted, for example the missing e-consultations and the clinical advice that has been proven to be incorrect. Please be assured that your feedback will be used productively within training days and staff meetings to review how we can improve the service. Once again, I want to outline my apologies for the service you have experienced. Yours sincerely, Adam Bolton, Practice Manager, Bramley Village Health and Wellbeing Centre.
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Review titled Very poor appointment system
Rated 1 star out of 5
by Adele - Posted on 17 May 2024
I have been left feeling utterly frustrated by the system for booking an appointment. I received a text message on Tuesday asking me to contact the surgery to book a telephone appointment to discuss tests results. I called on Wednesday morning and was told there were none available but they are released at random times throughout the day and to keep trying. I called twice more on Wednesday, three times on Thursday and twice today ( Friday) without success. I was told today to try on Monday at 10am, I work full time and cannot do that on Monday and am incredibly frustrated at the time I am wasting trying to book but also that my issue I was tested for is getting worse! I just cannot fathom who this system works for and find it ridiculous that a place that calls itself a Health & Wellbeing Centre is causing me stress! I have submitted an email to the practice with my complaint.
Visited May 2024
Review titled Bramley Village Health & Wellbeing Ctr
Replied on 17 May 2024
Dear Adele, I am sorry to learn that you have experienced difficulty obtaining an appointment to discuss your results. I will ensure your email and feedback is looked into and investigated thoroughly. Once this investigation has taken place I will be in contact to discuss how we can learn from your feedback and provide a positive service for all our patients. Thank you for taking the time to raise this matter with us. I look forward to speaking to you. Adam Bolton Practice Manager
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Review titled unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
The straw that broke the camel's back was the GP muttering under her breath and behaving like she was very irritated about treating me. extremely unprofessional behaviour, I would expect better from doctors
Visited April 2024
Review titled Bramley Village Health & Wellbeing Ctr
Replied on 05 April 2024
Dear Patient, thank you for taking the time to provide us with feedback. At the practice we always aim to act on feedback given by our patients as it's vital in order for us to learn and improve. When possible, please may you contact myself so this issue can be investigated as soon as possible. Contact details can be obtained by phoning the surgery 0113 256 3250 or requesting via email - bramley.villagesurgery@nhs.net Apologies again, Adam Bolton, Practice Manager.
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
I've received a phone message that I need to book an appointment regarding my blood test. I called next day after 10am to book at any day , but I was told that they do not book in advance and I need to call next day at 8am to book the appointment for the curent day . I called next day at 8am and I was told , that it is a routine apointment and I do not need to call at 8am. They have booked a phone apointment in 1 week . I did not received any confirmation. When I called in a couple of days to ask a confirmation, they told me , that it is not necessary a confirmation for the phone apointment. I was told that the apointment will be on Thuersday between 2pm-4pm. Nobody called me on the relevant day.
Visited April 2024
Review titled Bramley Village Health & Wellbeing Ctr
Replied on 26 April 2024
Dear Patient, thank you for taking the time to provide us with feedback. I will investigate your comments with a matter of urgency as I appreciate the poor communication you have experienced is not reflective of an efficient service. At Bramley Village we always want to learn from feedback as it is vital that we provide a well-run and efficient service. When possible, please may you contact myself so this issue can be discussed as soon as possible. Contact details can be obtained by phoning the surgery 0113 256 3250 or requesting my details via email - bramley.villagesurgery@nhs.net Apologies again, Adam Bolton, Practice Manager.
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Review titled Worst GP practice I have ever been with
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2024
When I moved to the area it was possible to pre book appointments either on the phone or even online accessing the other 2 surgeries. It was a challenge but sort of possible. Now it is not possible to make a routine appointment. I had been trying to get to talk to a GP for a long time but the only way it the onling consultation and the only GP who replies is rude ans uncaring and hangs up on you. I was sent a letter to make a routine appointment regarding test results, i called but this is not a service offered, even though the letter stated to do this. The GP doesnt know whats happening the nurses didnt know you couldnt make appointments. The nurses have been lovely. But the GP she is terrible and seems to be the only GP that works there. The reception staff are also uncaring and rude. What has happened to this place and how is it still "running". Needs a serious look at how it offers its "services" and actually help the local people not make them feel worse and delay any help they need.
Visited April 2024
Review titled Bramley Village Health & Wellbeing Ctr
Replied on 25 April 2024
Dear Patient, many thanks for taking the time to provide us with your feedback. Whether positive or negative, the practice always endeavours to act on feedback as the views of our patients are vital in order for us to improve our service. As per your comments I must apologise that you feel the surgery is not running effectively. When possible, please may you contact myself via the surgery email so that we can discuss the areas that you feel are less than satisfactory. My contact details can be obtained by phoning the surgery 0113 256 3250 or requesting via email - bramley.villagesurgery@nhs.net Apologies again, Adam Bolton, Practice Manager.
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Review titled Appointment
Rated 2 stars out of 5
by - Posted on 06 December 2023
Got a text cancelling my appointment and to ring ,,, I rang to be told I had to ring at 8oclock next day when the practice cancels another appointment should be made immediately very poor patient care when it's not the fault of the patient you shouldn't have to go back in a queue to re book especially if you need urgent medication
Visited December 2023
Review titled Bramley Village Health & Wellbeing Ctr
Replied on 11 December 2023
Dear Patient, thank you for taking the time to provide us with feedback. All comments, whether positive or negative are taken on board by the practice team as we always endeavour to provide a positive and effective service. When possible, please may you contact the practice so this issue can be investigated as soon as possible. Contact details can be obtained by phoning the surgery or requesting via email - bramley.villagesurgery@nhs.net Apologies again, Adam Bolton, Practice Manager.
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Review titled Not impressed
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
I have been a paitent at Bramley Health and welbeing centre all my life ( was previously highfield medical centre). I have a long term condition and take daily medication. For the last year I have had so many issues with repeat presciptions not being sent the pharmacy. This has promted me to have to contact the surgery and dwell in the long wait times waiting for my call to be taken. I have been given incorrect information ( your prescrition has been sent, the doctor will sort within the hr ect) today i have had to ring the surgery 3 times and my presciption is still not sorted, i am currently on a transplant list and it is essential i get my medication to remain as healthy as possible in case i get a call to go on for my kidney transplant. I feel upset that the surgery seem to be playing at being doctors rather than helping the paitents effectivly. It needs to be addressed as the service is really poor, the reception staff are not great. I am under a great amount of stress because of this which on my condition is not good.
Visited July 2023
Review titled Bramley Village Health & Wellbeing Ctr
Replied on 10 July 2023
Dear patient, A am sorry to learn that you have experienced difficulty obtaining your repeat medication. I would like to have the opportunity to investigate this matter and so would be grateful if you could provide us your details using the online form on our website at bramleyvillage.co.uk (contact page). Please let us know that this is in response to your NHS Comments. You can also write to us at our normal address. Once I have these details, I will look into this matter so that we can understand what has happened and how it might be prevented in the future. Thank you for taking the time to raise this matter with us. I look forward to hearing from you. Practice Manager
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Review titled Spent over year trying to get appointment.
Rated 2 stars out of 5
by Dawn - Posted on 18 July 2023
I spent over a full year trying to get an appointment due to a broken foot , “because during covid I couldn’t get an appointment” got told they won’t do anything now and what do I hope to achieve if I get an X-ray, the best “physio” spoke to me and “was the best in his field” they said he knew right and whatever I requested they agreed with him. My response was answers to see what it broken and if it can be fixed. Got an ex ray … eventually. And the person who took the X-rays was confused as to why I said I hadn’t had an injury since. It’s the same Injury and I wasn’t wrong. Got time 7-10 days. After 11 I contacted doctors. For results It’s now been about 16 and still nothing. Keep trying to call can’t get through. Can’t see the point anymore. I don’t even get my antidepressants anymore because I can’t be bothered with this ”pants” excuses. They always told me “go through the right Chanels but wouldn’t tell me what they were
Visited July 2023
Review titled Bramley Village Health & Wellbeing Ctr
Replied on 19 July 2023
Dear Dawn, I am sorry to learn that you were unhappy with your recent experience. The physio service is provided by a different organisation and they use our rooms at the Practce. However, we would be pleased to look further into this for you if that would be helpful. Please could you write to the Practice an outline of your complaint above and your full name and address it to "Adam Bolton, Practice Manager". Once we have received this, we will investigate. Thank you again for leaving your feedback. Your GP Surgery
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Review titled Poor servic
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2023
After several unsuccessful telephone calls, holding on the line for what felt like a lifetime then no appointments I used the e consultation service which was recommended by reception, this was also a poor service as I have had no response! How this surgery can look after its patients is beyond me!! Very poor service indeed!
Visited February 2023
Review titled Bramley Village Health & Wellbeing Ctr
Replied on 21 March 2023
Dear Patient, Thank you for taking the time to feedback from your recent experience at Bramley Village. We do have a lot of positive feedback from the e-consultation service however I take your point on board and would be happy to look into what may have gone wrong on this occasion if you could contact me to discuss further. Bramley Village
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Review titled Bad attitude and no help
Rated 1 star out of 5
by Barbs - Posted on 09 January 2023
You’d expect a bit more assistance from a health professional, but bramley gp is not the one. Having a horrible chest infection, trying to get an appointment after waiting for a solid hour on the phone, only to be dealt in an abrupt and dismissive way to be told there are no appointments and can try again tmrrow, with no promise of appointment ofc.hopefully you don’t get horribly ill around Bramley, and need to see a doctor.
Visited January 2023
Review titled Bramley Village Health & Wellbeing Ctr
Replied on 06 February 2023
Dear patient, I am sorry you feel you have been dismissed and having difficulty getting an appointment. We do offer a range of e-consultations which you can submit online and a clinician will aim to contact you back within 48 hours. I am in the process of reviewing our appointment systems and will take your concerns into account. If you would like to discuss this further please do not hesitate to contact me. Practice Manager Bramley Village