Blackthorn Health Centre
Satchell Lane, Hamble, Southampton, Hampshire, SO31 4NQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice once you get an appointment
Rated 4 stars out of 5
by Caz - Posted on 05 September 2024
After several attempts to get an appointment I managed to do e-consult and the response was very quick. The only issue was as I had more than one medical concern I had to do 3 separate e-consults. I was given 2 face to face appointments and one phone call. This was OK but each was with a different GP. So I feel there is no continuity and this could have been dealt with in one consultation. I am mostly pleased with the outcome of the appointments. I had a thorough check and several blood test, so feel satisfied.
Visited September 2024
Review titled Blackthorn Health Centre
Replied on 06 September 2024
Dear Caz, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Excellent Experience
Rated 5 stars out of 5
by Peter Roberts - Posted on 23 August 2024
I submitted repeat prescription request. My fault it went to wrong practice. Needed prescription for booked holiday. Had immediate and successful result when I contacted surgery. Thank you so much to the practice and the pharmacy team. You saved my holiday!
Visited August 2024
Review titled Blackthorn Health Centre
Replied on 27 August 2024
Dear Peter, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Consistent Standard
Rated 5 stars out of 5
by Deborah Bacon - Posted on 07 August 2024
Gave Blood.Competant Nurse. Pleasant Environment. On time delivery. It would be good to display consultation attendance to feedback to Patients.
Visited August 2024
Review titled Blackthorn Health Centre
Replied on 09 August 2024
Dear Deborah, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Great Practice
Rated 5 stars out of 5
by Tony - Posted on 16 August 2024
Used the app to manage the appointment. Staff were professional and courteous and whole experience was very efficient
Visited August 2024
Review titled Blackthorn Health Centre
Replied on 19 August 2024
Dear Tony, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Fast efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2024
Very prompt service. Blood test appt was requested on line after an on line message from GP. Test was Conducted on time, with great customer care and no bleeding or after effects. Very good experience. Previous Drs appt was the same but had to phone up for it as I could not get the on line e consult app to work for me.
Visited August 2024
Review titled Blackthorn Health Centre
Replied on 19 August 2024
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Efficient service
Rated 5 stars out of 5
by Barry Glazer - Posted on 02 August 2024
Got through within 2 minutes to make blood test. Arrived 5 mins early seen straight away. Friendly efficient service
Visited August 2024
Review titled Blackthorn Health Centre
Replied on 06 August 2024
Dear Barry, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Injection
Rated 3 stars out of 5
by Mark Brewer - Posted on 02 August 2024
Had an injection It was fine What else is there to say My review must be at least 100 characters to leave bbbbbbbbbbbbbbbbb Should be enough
Visited August 2024
Review titled Blackthorn Health Centre
Replied on 06 August 2024
Dear patient, Thank you for your extended feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2024
I had a telephone call booked from my doctor this morning, it took 2weeks to book this call, unfortunately I missed the call, I tried to phone back immediately but it took ages before I could get through. Receptionist sent a note through to the doctor that I would appreciate she tried again as I really needed to speak to her. Unfortunately she didn’t call back, I have now tried to get another call booked from her only to be told she has no appointments for the next few weeks and is then on holiday, which of course she is entitled too. So because I missed her one call I am now having to wait at least a month. The time is approx for these calls and I did try to have my phone with me but missed this call.
Visited July 2024
Review titled Blackthorn Health Centre
Replied on 08 July 2024
Dear patient, We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre
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Review titled Curates egg?
Rated 3 stars out of 5
by Curates egg - Posted on 16 July 2024
Had telephone appointment which occurred at time promised, but I had had to wait 3 weeks from first contact to get this, despite having been asked by the surgery to make an appointment to discuss test results. Dr was courteous, efficient , knowledgeable, honest and helpful, having listened to a rather complex set of issues. She appeared open to discussion where appropriate despite her busy schedule. I am left relieved and reassured to have a plan for the way forward but unhappy about the delay in getting an appointment which seems to have become the norm. The delay meant some of the test results were less relevant as well adding to my anxiety.
Visited July 2024
Review titled Blackthorn Health Centre
Replied on 19 July 2024
Dear patient, We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre
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Review titled Fabulous service
Rated 5 stars out of 5
by C David - Posted on 27 July 2024
Due to the nature of my problem, I visited the practice to make an appointment and was met with a very helpful, accommodating and friendly receptionist. This was followed by a punctual phone call from the GP and wheels were put in motion immediately. I have always had the most accommodating, helpful and friendly response from all the reception staff and I thank them for being so.
Visited July 2024
Review titled Blackthorn Health Centre
Replied on 29 July 2024
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre