Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Black Country Family Practice.
Reviews
-
Review titled Avoid if possible
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
I'd change GP if I could, but no other surgeries in my area are accepting new patients who haven't a) just been born or b) just moved into the area. Can't go back to my old GPs because they won't accept patients from my postcode - despite it being closer than parts of the postcode they do cover.
Visited September 2023
Review titled Black Country Family Practice
Replied on 30 October 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
-
Review titled Absolutely disgusting service
Rated 1 star out of 5
by Courtney - Posted on 04 August 2023
We ordered our medication nearly a week ago and still they have not even put the request through to the GP. Considering we only have two tablets left they said they can not do anything about this and we need to wait considering our health issue
Visited August 2023
Review titled Black Country Family Practice
Replied on 04 September 2023
Dear Courtney I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
-
Review titled Disappointing
Rated 3 stars out of 5
by Anonymous - Posted on 30 August 2023
Given telephone appointment at 11, was called at 8.05 so missed call. Receive text message to say I hadn't answered call, but didn't get call at appointment time.
Visited August 2023
Review titled Black Country Family Practice
Replied on 04 September 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
-
Review titled Brilliant service
Rated 5 stars out of 5
by Rajvinder Kaur - Posted on 17 July 2023
Made an emergency appointment for my 7 month old son the doctor that saw him was very friendly and gave me good advice for what to do if i have anymore concerns he was very helpful.
Visited July 2023
Review titled Black Country Family Practice
Replied on 28 July 2023
Dear Rajvinder We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
-
Review titled Prescription problem
Rated 3 stars out of 5
by Anonymous - Posted on 06 July 2023
It has taken 10 days for the surgery to issue a prescription because it had not.been issued by them before. Many thanks to.the lady on reception who is always most helpful.
Visited July 2023
Review titled Black Country Family Practice
Replied on 07 July 2023
Thank you for your feedback regarding your experience at the practice. If the medication is issued by a hospital, we have to wait until we receive notification from the hospital before we can issue futher medication. This to make sure that we are following the correct care plan. The receptionist on the front desk appreciates your lovely feedback . Thank you Debra Practice Manager
-
Review titled Communication
Rated 2 stars out of 5
by Christine Waring - Posted on 18 July 2023
After phoning to confirm my partner would be having a phone review (was told he was) he didn't get it! When I phoned to find out why I was told it was down as a face to face on the system. It seems that there is a lack of communication at the surgery. But I have to say that the lady I spoke to on the general inquires was very helpful.
Visited July 2023
Review titled Black Country Family Practice
Replied on 28 July 2023
Dear Christine Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
-
Review titled Excellent Customer Service
Rated 5 stars out of 5
by Lee Hathaway - Posted on 27 July 2023
Amazing receptionist. Quickly identified alternative provision when there were no doctors available. Referred me to a pharmacist who was extremely knowledgeable and prescribed the required medication. This system seemed much better than in the past when we were asked to call back the next day. 5 star service.
Visited July 2023
Review titled Black Country Family Practice
Replied on 28 July 2023
Dear Lee Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
-
Review titled Smear test
Rated 5 stars out of 5
by J williams - Posted on 18 July 2023
You can tell as soon as you walk in the room that the staff are very polite and friendly and I was made to feel at ease strait away
Visited July 2023
Review titled Black Country Family Practice
Replied on 28 July 2023
Dear J Williams We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
-
Review titled Everyone really helpful.
Rated 4 stars out of 5
by Anonymous - Posted on 07 July 2023
Doctor new what he was on about,and made sure all my med’s were up to date.tuck my blood pressure and booked me in for a blood test
Visited July 2023
Review titled Black Country Family Practice
Replied on 28 July 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
-
Review titled Routine tests
Rated 5 stars out of 5
by Susan Brown - Posted on 11 July 2023
I am pleased with the practice medication is monitored, routine blood test was carried out and smear test was done in seconds. Everyone has been pleasant and easy to talk to.
Visited July 2023
Review titled Black Country Family Practice
Replied on 28 July 2023
Dear Susan We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team