Bilborough Medical Centre
48 Bracebridge Drive, Nottingham, NG8 4PNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible experience here
by Leila - Posted on 07 October 2024
My appointment was 45 minutes late, waiting in a boiling hot waiting area. Wasn’t apologised to about the wait when I was finally seen, now sweating from the heat. I explained why I had came and when I said something felt out of alignment I got a blunt response of “it’s not”. I continued to explain details of the pain and throughout explaining I was asked 3 times when it started, which felt like he wasn’t listening to me as I’d said it 3 times now. He then gave me a number and I wrote it in my phone. I read it out and he went “that’s not a number”. By this point I felt so patronised and uncomfortable. He gave me the correct number and then went, bluntly again, “read out the rest”. The doctors English wasn’t clear, which is why I’d misheard him so I did not at all appreciate the rudeness and patronising tone when all I had done was be polite and explain my concerns for my injured ankle. I went home and cried because of how rude he was and because of how stupid I was made to feel in there. Very frustrating experience and felt like a total waste of time. Think this place should be shut down and I wish I had the name of this particular doctor as I think he should be fired! I am changing doctors now and urge anyone reading this to not make an appointment here. You will thank me !
Visited October 2024
Review titled Bilborough Medical Centre
Replied on 16 October 2024
Dear Leila, Thank you for your feedback, I am sorry that you have had a poor experience at the practice, I would like to look into this for you, if you could please either contact us on 01159292354 or email us on nnicb-nn.bilboroughmc@nhs.net with your details We take all feedback very seriously and the comments above we would like to discuss further with you Many thanks Kayleigh Practice Manager
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Review titled Pointless
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
Can't get appointment at all went there at 8am only 3 available. Can't get through on the phone lines. May as well not be there really at a loss as to what to do.
Visited June 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank you for taking the time to leave your feedback about your experience. I am sorry to hear that you experienced difficulty with our phonelines, firstly I would like to say we have recently implemented a new phone system which has seem to work better for our patients to get through to the practice. We are constantly reviewing our appointment system to see what works best for our patients, we also do off extended access appointments which can also be booked through reception. I would like to look into this matter for you if you could either email in nnicb-nn.bilboroughmc@nhs.net or phones us on 01159292354 with your contact details Many thanks Kayleigh Practice Manager
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Review titled Not happy
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2024
Not happy at all very upset and disappointed with my experience . Left to feel like my health is not important like everything is to much trouble was not a pleasant experience .
Visited May 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous thank you for your review, I am sorry that you have not had a good experience at your recent visit at the practice, I would like to look into this more detail if you could either email on nnicb-nn.bilboroughmc@nhs.net or contact us on 0115 9292354 Many thanks Kayleigh Practice Manager
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Review titled Awful Surgery.
Rated 1 star out of 5
by Debra - Posted on 06 April 2024
Rang because my daughter was in agony with ear-ache. Told No appointments. The receptionist had no empathy at all. Ended up at Urgent care centre, ( staff here was friendly, caring & helpful.) My daughter was sent to QMC suspected quinsy, ended up staying in over-night, treated with steroids, fluids, antibiotics. Twice now not been able to get an appointment at this practise, staff seem unhelpful & sadly don’t seem to care. I’m looking into moving Dr’s as soon as possible.
Visited April 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Debra Thank-you for your feedback, I apologise regarding the experience you have had with the practice recently We take all feedback very seriously and the comments above we would like to discuss further with you If you could either email us on nnicb-nn.bilboroughmc@nhs.net or contact us on 0115 9292354 Many thanks Kayleigh Practice Manager
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Review titled Absolutely hopeless
Rated 1 star out of 5
by Gemma Morgan-Jones - Posted on 11 March 2024
Where do I begin my tale of woes of trying to get peri-menopause support through this practice? I will say from the outset that it’s practically impossible to get an appointment. And even if - by sheer dogged persistence - you finally manage to get one, there’s no guarantee the doctor will keep it. For example, my doctor has missed a two telephone appointments in the last week: I was told the doctor would call “in the morning” on Thursday which I waited for, but they didn’t call until the afternoon by which time I was at work and not available. Then I was told they would call “on Monday” but they didn’t call at all. At the beginning of this peri-menopause journey last autumn I turned up for an appointment only to discover it didn’t exist - despite having previously made said appointment in person with the receptionist. It turned out they had never actually booked it for me. In recent months I have been so desperate to get an appointment that I have actually gone to queue outside the practice in person for opening time, knowing there will be absolutely no chance of getting through on the phone. Clearly others have resorted to the same approach as when I arrived 15 minutes before opening I was already sixth in the queue. The only person who was successful in getting an appointment on that occasion was the first person in the queue, who had - she said - been waiting there since 7.00am in sub-zero temperatures. On another occasion I called the practice to request an appointment to discuss my recent blood test results. The receptionist told me I was “not allowed” to see a doctor to discuss my blood test results. After some persistence she agreed to check with the doctor and the doctor eventually conceded that an appointment would be acceptable. I really don’t know how you would discuss next steps following blood tests without an appointment?! It’s over 6 months since I started this journey of trying to get peri-menopause support through my GP and I’m no further along than when I started. I cannot actually describe how totally and utterly broken the system is.
Visited March 2024
Review titled Bilborough Medical Centre
Replied on 16 October 2024
Dear Gemma Thank-you for your feedback, I apologise regarding the experience you have had with the practice recently We take all feedback very seriously and the comments above we would like to discuss further with you If you could either email us on nnicb-nn.bilboroughmc@nhs.net or contact us on 0115 9292354 Many thanks Kayleigh Practice Manager
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Review titled Very accommodating
Rated 5 stars out of 5
by susan johnson - Posted on 26 March 2024
Receptionist was polite and catered to my needs. She went above and beyond for me. I need a review for hayfever medication but need a blood test before I can have it. She got me a next day blood test to help me. Thank you
Visited March 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Susan Thank-you for your lovely feedback, I shall pass this on to the team, we value your feedback it really does make a difference to feel appreciated for all the staff. Many thanks Kayleigh Practice Manager
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Review titled Rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
I waited 3 weeks for an appointment, I had it confirmed by email. I turned up and surgery was closed (asserts farm) and it turns out it was a phone appointment, so waited and waited and phoned the surgery and was 1st in the queue for 45 mins , the receptionist told me the doctor had phoned twice but the doctor phoned me on my old number after I had informed them of the change.Then she told me my number and now waiting for the doctor to phone agin!!! Not impressed!!!
Visited February 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous, Thank you for your feedback, sorry for the experience you have received from the practice, I would like to look into this matter for you, if you could either Email in on nnicb-nn.bilboroughmc@nhs.net or contact via phone on 0115 9292354 and leave your contact details Many thanks Kayleigh Practice Manager
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Review titled A good practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
Had to make an appointment with a doctor urgently and was able to see one within an hour of calling which I was impressed with.
Visited February 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank you for taking the time you give us your feedback, we value feedback and especially positive feedback, I shall share with the team Many thanks Kayleigh Practice Manager
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Review titled Helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
GP was really great, welcomed me, introduced themselves, confirmed with me why I was there, listened, checking information and actioning this. Came out of the appointment feeling very positive.
Visited February 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Dear Anonymous Thank you for taking the time to leave a review. We're pleased to hear you you find your experiences with the Practice extremely helpful and informative. We'll be sure to share this review amongst the team. Many thanks Kayleigh Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2024
I see my Gp no not bad , but how to see my doctor through appointment is very big hurdle. Time length is so long, by the time you got the appointment is too late
Visited February 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank you for your review, I am sorry for the experience you have received we are constantly looking at our appointment system and trying to balance on the day appointments as well as Pre-bookable appointments but the demand is just greater we do try our best with the resources we do have. We do also offer and enhanced service which dose offer extra appointment at gp+, which can be booked via reception Many thanks Kayleigh Practice Manager