Beaconside Health Centre
Weston Road, Stafford, Staffordshire, ST18 0BFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beaconside Health Centre.
Reviews
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Review titled Very helpful GP
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
I recently attended an appointment with my son and we were seen by a Doctor. He was very thorough and showed genuine care, ensuring my son got the treatment he needed by referring us to the local hospital. He even contacted me the next day to make sure my son was responding well to the treatment. Very grateful for the service provided.
Visited April 2023
Review titled Beaconside Health Centre
Replied on 11 April 2023
Dear Sir/Madam, Than you for taking the time to leave your feedback. I know the GP will be pleased to know he has helped and I will make sure he see's your comments. I hope your son has responded well to the treatment and if there is anything further you need please don't hesitate to contact us. Best Regards Gareth Edwards Practice Manager
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
I have only been a patient at Beaconside practice for less than a year but I am very happy with the outstanding care and treatment myself and my family have received in that time. The receptionists are so friendly and professional and go above and beyond to get you an appointment despite being super busy. The staff are caring, compassionate and super friendly and helpful. I’m delighted to now be a patient at Beaconside health centre and cannot praise all of the staff from the receptionists, nurses, physiotherapist, pharmacy staff and the doctors enough. It is an outstanding practice.
Visited April 2023
Review titled Beaconside Health Centre
Replied on 11 April 2023
Dear Sir/Madam, Thank you for taking the time to leave your comments about the Practice. I know the team are very committed to delivering the best care they can and they will all be really pleased with your feedback which I will share with them. It will give everyone a boost. If you do need any help moving forwards please do not hesitate to be in touch. Best Regards Gareth Edwards Practice Manager
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Review titled Helpful and most Pleasant
Rated 4 stars out of 5
by Ken - Posted on 20 March 2023
My wife called around 8.00am this morning to make an appointment at the Surgery for myself. On arrival I was met by one of the receptionists, who was pleasant and efficient. I sat waiting my time and listened to both receptionists, both were helpful, pleasant and caring towards their patients. Following my appointment with the doctor who had suggested I should have a blood sample taken today, I returned to the reeption area. One of the receptionists took the time to ask the nurse if she could possibly take my blood sample before finishing for the day. Between them them the ladies all showed empathy, care and a willingness to go an extra mile, Thank you.
Visited March 2023
Review titled Beaconside Health Centre
Replied on 22 March 2023
Dear Ken, Thank you for taking the time to leave a review about your experience. The team at Beaconside are very committed to looking after their patients and I am glad that the care and support you received was of a high standard. It is always nice for the team to learn that they have helped and I will certainly share your comments directly with them. Best Regards Gareth Edwards Practice Manager
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Review titled Great doctor
Rated 5 stars out of 5
by Gina - Posted on 13 March 2023
I received a telephone appointment today regarding on ongoing issues that are causing severe pain and discomfort to the extent I cannot do my everyday tasks. I needed to understand the medication I was given better and what to take and when due to the amount I had been prescribed over the last few weeks. He did not rush me and asked me to explain my injury from the start. He was thorough and reassured me what to take when and how, he has been the only doctor who's asked me to make a follow up appointment with him to see how I am managing once I have received the treatment I will be undergoing for a few weeks. He was so helpful and I know time slots are limited however still asked me if there was anything further he could assist with. Thank you for a really good experience
Visited March 2023
Review titled Beaconside Health Centre
Replied on 14 March 2023
Dear Gina, Thank you for taking the time to leave your review about your appointment. I will certainly share your feedback with the GP you saw and I know he will be pleased that he was able to you. If we can help in any further way please do not hesitate to contact the team. Best Regards Gareth Edwards Practice Manager
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Review titled A very caring practice
Rated 5 stars out of 5
by Gillian - Posted on 16 February 2023
I have always found all the members of this practice very caring and helpful. I became Ill in November last year and received the care of a very caring doctor who took the time to listen and understand my concerns. He undertook to arrange all the investigations necessary to find out the cause of my symptoms which proved to be a significant lung problem. If he hadn't been so diligent this could easily have been a missed diagnosis. I cannot speak too highly of the receptionists who, during the last few months, have been extremely helpful in expediting appointments for me to see a GP or a Nurse Practitioner and also with prescription needs and notes for my employers. They are always professional, courteous, helpful and sympathetic whether I speak to them on the telephone or face to face. Compliments to all the staff at Beaconside Health Centre on providing a wonderful service in what you must sometimes find very challenging in difficult and sensitive circumstances. On one occasion I saw the same doctor at the Weeping Cross practice and found the same level of service from the doctor and also the receptionist who was very professional in spite of a previous upsetting occurrence. G Loader
Visited February 2023
Review titled Beaconside Health Centre
Replied on 20 February 2023
Dear Mrs Loader, Thank you for taking the time to leave your review. I know the team will be really pleased to know they have been able to help you, and it is always nice to receive confirmation of that. I will certainly share your feedback with those involved, and I know it will make them all smile to know they have been able to help. Best Regards Gareth Edwards Practice Manager
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Review titled Caring
Rated 5 stars out of 5
by Margaret Brown - Posted on 22 February 2023
The Reception Staff at Weeping Cross were understanding and efficient during my illness in December and the care & knowledge shown by the Advanced Nurse Practitioner during that time & in my follow up appointment this week, was so much appreciated.
Visited February 2023
Review titled Beaconside Health Centre
Replied on 23 February 2023
Dear Mrs Brown, Thank you for taking the time to leave your kind words about the team. I know the team at Weeping Cross will be pleased to know they have been able to help and I will certainly share your comments with them. I do hope you are feeling much better and if you do need us again please don't hesitate to get in touch. Best Regards Gareth Edwards Practice Manager
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Review titled Poor service
Rated 3 stars out of 5
by Anonymous - Posted on 05 December 2022
I've spent this morning for the last 45 minutes from 8am trying to get an appointment. Phone either engaged or cuts off. Theres enough staff to answer. This is ridiculous. If I do get an answer in the next few minutes I will be told to ring at 12pm. This is not convenient which is why I have rang at 8am. Last Friday they offered me an appointment for 4 weeks time! Another month in pain? Waste of time really. The phone service is terrible.
Visited December 2022
Review titled Beaconside Health Centre
Replied on 07 December 2022
Dear Sir/Madam, Thank you for taking the time to leave your review. We do endeavor to provide the highest standards of care and treatment and I am sorry this has not been your experience. The telephone lines are particularly busy at the moment as we deal with a large volume of calls and concerns regarding the Strep A infection. However, we do have a clinical triage system in place and if your condition does need same-day care this will be provided. The wait time currently for a routine appointment with a GP is about 2-3 weeks. However, we do have a large clinical team, many of whom can prescribe medication, and wait times for these appointments are reduced. I am again sorry for any upset this has caused and if you do need some care or treatment please do contact us. If you would like to discuss any aspect of this further please do contact me directly or the Practice. Best Regards Gareth Edwards
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Review titled mystical appointments
Rated 3 stars out of 5
by Anonymous - Posted on 14 December 2022
Ring at 8.30 to be told (if you get through) to ring back at 12 where more appointments will be available. Why the mystery? Surely an appointment at 4pm, or 5pm or whatever, is available whether you ring at 8am, or not? Why would i have to ring twice (ringing at 8 and 12) to be told it isn't? Bizarre. Verging on barmy, almost funny.
Visited December 2022
Review titled Beaconside Health Centre
Replied on 15 December 2022
Dear Sir/Madam, Thank you for your feedback. I am sorry you have been disappointed by the service. We do release a set number of appointments each day for patients that need immediate, same-day care. These are released at two points in the day to ensure we can see patients throughout the day. These appointments are currently under strain as we are seeing a huge increase in demand for appointments across multiple conditions including Strep A, respiratory disease, flu, and Covid. We do offer routine appointments for future dates. These can be booked at any time of the day and are for anything that doesn't need 'same day treatment'. If you would like to discuss any aspect of this further please do contact the Practice. Best Regards Gareth Edwards Practice Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Anne Westcott - Posted on 20 November 2022
Recently joined this practice after relocating to Stafford, was a little apprehensive and didn’t know what to expect - was pleasantly surprised! Found the receptionists and GP to be kind, caring, professional and helpful. Thanks Beaconside Health Centre for reassuring my confidence in the nhs
Visited November 2022
Review titled Beaconside Health Centre
Replied on 22 November 2022
Dear Anne, Thank you so much for taking the time to leave your review. The team at Beaconside are very committed and strive to provide the best care and treatment they can. However, it is always nice when this is recognised and I will certainly make sure your comments are shared. Best Regards Gareth Edwards
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Review titled Well managed practice
Rated 5 stars out of 5
by Oliver - Posted on 20 March 2023
I chose the Beaconside practice because it was local to where I live, it was a very daunting move, because I was leaving a fabulous surgery ( Wolverhampton road surgery ), but I didn't need to worry because,my experience so far has been great, from all the staff has been a pleasant experience.I would like to ssy thanks.
Visited October 2022
Review titled Beaconside Health Centre
Replied on 22 March 2023
Dear Olivier, Thank you for taking the time to leave your review. It is great to know that your move has gone well and that the team at Beaconside is providing you with the care and support you need. I know the team will be delighted that they have been able to help and I will certainly share your comments with them. Best Regards Gareth Edwards Practice Manager