Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 24 May 2024
My reason: Cannot get an appointment without filling in an econsult form. Within 24 hours, one receives a phone call. One then has to wait for 14 days to get a phone call from the doctor. The doctor will only try to phone twice on that day. If driving or having wet hands, it is very difficult to answer in time. If you miss the call, you have to start the process again. When I eventually saw a female trainee doctor in January, she said that I could come in at any time as she wasn't busy!!!!!!!!!!!! 2. When repeat prescriptions are requested, it takes about a week. Why???
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Caring Doctor
Rated 5 stars out of 5
by Neil John Cole - Posted on 22 May 2024
The doctor that carried out my consultation was very kind and caring and took the time to listen and understand what I said. She agreed that I should carry on with my current medication and suggested other methods to improve my general state of mind.
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Good Response
Rated 4 stars out of 5
by John Blanche - Posted on 30 May 2024
Thanks to my Doctor for medication and advice about knee replacement. Medication has given me good improvement and better mobility.
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Very attentive
Rated 5 stars out of 5
by Jane - Posted on 22 May 2024
They are very attentive and understanding of my medical issues.. we seem to work together so I don’t have to go to hospital and continue my way if life
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Gail McDonnell - Posted on 22 May 2024
Felt I needed to speak with a GP regarding a concern. The reception booked me in to receive a call. GP called as stipulated by reception and was very helpful and reassuring. Happy with suggested course of action. All good.
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled 5 star service
Rated 5 stars out of 5
by Emma Hayles - Posted on 22 May 2024
GP called me back within 24hrs, talked to me and gave me good advise. Grateful for the call and support.
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Good communication
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2024
Blood tests taken and phoned within 30 hours by GP with results and plan for follow up investigation. Referral letter sent straight away.
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Tracy Fabiano - Posted on 26 June 2024
Quick, prompt and professional response following initial contact with 101. Helpful and knowledgeable about personal medical information. Nice to have conversation with my registered GP and reassurance given.
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Horrendous wait
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2024
I had a really long wait to be seen. Especially when mentioning how unwell I’ve felt. How sad upset lonely I’ve felt. I asked for repeat prescription still not happened. I felt very judged at my appointment
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Bad service
Rated 2 stars out of 5
by Anonymous - Posted on 08 May 2024
I Am disgusted that I have to wait two weeks for my doctor to phone me back .Why How ridiculous is this service this is why A&E are struggling because we have a terrible service from our gp . The problem is you are causing your patients a lot of stress where a phone call that day would take a few minutes.I have to put in a e consult on the 30th April then wait 3 days for a phone call I didn’t receive then go to surgery on the Tuesday after bank holiday to find out the call will be two weeks later disgusted with the service I receive from myGp service at chaddlewood beacon group
Visited May 2024
Review titled Beacon Medical Group
Replied on 14 May 2024
We appreciate your feedback, and am sorry to read that you feel that the wait time for a call back is too long. The practice reviews demand and capacity regularly, and we are doing our best to safely manage high levels of demand for practice appointments, we do that by clinically triaging all requests and allocate appointments based on urgency, seeing those who we to sooner. Unfortunately we do not have the capacity to see everyone same day, and due to demand the current wait time for non-urgent cases is two weeks. If during your call, it is indicated you need to see a GP in person, often the GP will offer to see you on the same day. With regards to the messaging received when you submitted your online consultation, the messaging is am indication of the time frame which a patient should expect to hear from the practice. This means the time frame we receive the request, it is reviewed by a clinician is three days, and within this timeframe we contact the patient to inform them of the date of their appointment/ telephone appointment. We recognise that the messaging the online consultation service sends can be misleading and interpreted that you will receive a call within three days, unfortunately we are unable to change the national system messaging. We will consider how we could communicate our process better. On reading your comment, it appears that you may not have received the text message informing you of the date of your telephone appointment, we will feed this back to the reception teams as you should have had that communication direct from the practice. If your symptoms change and you feel you need to be seen more urgently, please submit a further online consultation and a GP will review and allocate an urgent appointment if a sooner appointment is indicated. Thank you for your feedback Lauren Patient Liaison and Communication Lead