Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Feedback
Rated 3 stars out of 5
by Anonymous - Posted on 07 June 2024
1 Brilliant service re hospital referral and Secondary care response. 2 Sadly very poor response to sort repeat medication review . Took since end of April to sort a repeat medication review for family member and even now incorrect medication left on notes so waiting to sort that out ! 3 Finally , I think the Practice need to make it more clear on their response form when you fill out an Econsult form that when you get a phone call back there is a possibility you will get an appt offer on the day as I had no idea this would happen . So when I got the offer on the phone , I had no idea of my schedule as was not in front of calander. When I rang back Reception said Dr only one that could authorise booking of appt ! Ridiculous when Dr had oked this task ! I now have recorded on my consultation notes that “ I wasn’t happy “ ! but it’s the Practice Policy which was not helpful to a patient
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Lynn hurndall - Posted on 28 June 2024
Very happy with out come, got my appointment now off hospital .thanks to doctor for putting me forward for to see cardiologist .and my prescription she put through for me .
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Got there in the end
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2024
After filling out an econsult I was messaged to say I would be contacted in the next ten days, which I was on the tenth day. An appointment was made for later the same week and after the appointment a referral was arranged at Derriford. Once the wheels started turning the process was quite rapid thankfully.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Efficient, friendly and informative
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2024
I left an e-consult request, within 10 days the doctor had phoned me, and offered me an appointment the next working day. The doctor was very informative and friendly, and I left feeling reassured and informed.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Convenient practice
Rated 3 stars out of 5
by Shirley Stickland - Posted on 26 June 2024
A Recent , rare appointment with new GP, I was very pleased how my worries were received. A very caring doctor . I was taken seriously with great understanding and patience .
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Well cared for
Rated 5 stars out of 5
by Pamela revill - Posted on 26 June 2024
For about a year I have suffered with a very bad back, which lead to surgery. From the moment I started visiting the practice with problem pre op and post op, I have been so well looked after. I am listened to and understood and received the best possible care. I am my 5 month of recovery from my back operation and still being well looked after for any concerns I may have.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Helpful surgery at Glenside practice
Rated 5 stars out of 5
by Mrs Anne Stapp - Posted on 05 June 2024
The young lady behind the desk down at Glenside surgery was very helpful to me in sending some photos that i didn't know how to send them, my doctor was also very helpful,she listened to me and got me appointment with the hospital fairy quickly
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Varying degrees of service
Rated 4 stars out of 5
by Julie Plenderleith - Posted on 26 June 2024
Received reminder of appointment just before 5pm on Monday. Arrived for appointment 11.15am Tuesday to be told appointment cancelled as diabetic nurse off sick. Looked at mobile to see message sent 10.40 informing me of cancellation, when I was already on way to appointment. The nurse was off on Monday so why wasn’t I informed of cancellation then rather than a confirmation of appointment? Made another appointment for following week. Saw diabetic nurse, who listened to everything I had to say, explained everything clearly and made sure she followed up on medication I was prescribed and whether it was safe for me to take. She phoned me several times to discuss the outcome. When I see a member of the medical staff face to face I am always satisfied with the outcome. I do have problems contacting/leaving messages with surgery and how incorrect information is recorded in my notes.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Really helpful and prompt treatment
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
The eConsult service was easy to use. Although the response time was slower, once I received a call my issue was addressed and I was given helpful advice and a prescription. The GP was very friendly and nice.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Tony Higgins - Posted on 20 June 2024
Book a GP call for review to get my repeat prescription put back on system. No call recieved. I have very limited time due to work start before open hours and finish after hours. All I want is my repaet prescriptions to be put on system so I can get my medication.
Visited June 2024
Beacon Medical Group has not yet replied.