Bath Road Surgery
Hounslow Medical Centre, 134 Bath Road, Hounslow, Middlesex, TW3 3ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad experience with sample testing personnel
Rated 4 stars out of 5
by Lucy Silveira - Posted on 18 April 2023
It is carelessness and disrefard for patients that give NHS a bad name. I gave a urine sample on 29th March 2023 and after more than two weeks I was told sample was lost, again on 17th April 2023 I came in to give a second urine sample as now there is blood in my urine, again testing staff lost my urine sample with my name and details on the container. I am wondering will i be tested and treated after I am dead. Today 18th April 2023 again I have come to the clinic to give a sample as there is still blood in the urine. I am appalled by such callousness and carelessness.
Visited April 2023
Review titled Bath Road Surgery
Replied on 19 April 2023
Dear Lucy We are so sorry to hear that you have had a negative experience with the practice, providing excellent patient care is at the forefront of everything we do at the practice and we are sorry if this has not been the case with your recent care. We understand this should not have happened and we would like to investigate the matter further. Please email me at bathroadsurgery@nhs.net with your full details so we can explore this incident further. Kind regards Raka Mayor Practice Manager
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Review titled Awful surgery - read the online articles written about it
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Outright refusal to see you face to face. According to NHS statistics, they have the lowest rate of face-to-face appointments in the country (Search for it - Daily Mail wrote an article in January 2023 and plenty of press). The online system does not allow you to book appointments - not sure why the Surgery responses below say it does (the surgery themselves say that this service is "switched off" to patients). If you need to attend the surgery, be prepared to wait. It's understaffed, has too many patients on their books and put profits before patients. Find another surgery - your health depends on it.
Visited April 2023
Bath Road Surgery has not yet replied.
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Review titled Unacceptable standards of care - ongoing over the past year
Rated 1 star out of 5
by RLD - Posted on 01 December 2022
Multiple occasions of poor service provision 1. Refusal for face-to-face appointments; has led to my family going to A&E on at least three separate occasions which was avoidable. Also seeking out private dermatology as GP refused face-to-face meeting. 2. Huge window of time to be called in and then no call being made 3. On one occasion we were informed, there are no doctors on site after 3pm so go to A&E 4. Being blinded prescribed antibiotic after antibiotic because GP refuses face to face meet to actually have a look at the site of infection
Visited November 2022
Bath Road Surgery has not yet replied.