Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
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Review titled On line referral
Rated 5 stars out of 5
by Sheila Robbins - Posted on 27 February 2024
I did an online referral for the problem I have. Received a reply straight away directing me ro the service I need to help me. Didnt therefore neef to consult a doctor.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Sheila Thank you for your kind review. I am so glad to note that you received a quick response for the problem you have and were directed to the service that you needed. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Great practise
Rated 5 stars out of 5
by Helen Garrett - Posted on 08 February 2024
Went in for routine blood test and was offered my annual check ups,blood test for diabetes and blood pressure taken.This would normally mean at least 3 appointments .Well done .
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled booking for baby under 1 makes difficult
Rated 2 stars out of 5
by Linh Tran - Posted on 20 February 2024
My 9m baby seems to be constantly sick these days. He got a high fever, then got better the next day, then high fever again. We have followed all advice from government website and tried to treat him at home. Anyhow when his temperature felt ok, he got flu/cold symptoms and rash all over his face and body. That worried me a lot. Yesterday I called 111 for a whole day and couldn't get through. I tried to book an appointment with Banbury Cross Health but only to be informed that I had to call 111. I tried to explain my situation and that I had called 111 many times and waited for a long time for no response. However, nothing could be done and that seems to be the rule we have to follow.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Linh Thank you for taking the time to leave your review. I would urge you to get in touch with us directly so that we can look at what happened here and help you further. We will always go out of our way to see a sick baby in normal working hours. Out of hours you will be asked to call 111. You can email us at feedback.bchc@nhs.net Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Maeve Louise McDonald - Posted on 18 February 2024
The appointment was easy to book on line. Everything ran on time ans the HCA was professional & friendly
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Maeve Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Painless blood test
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
Practitioners usually experience great difficulty when trying to take blood from me. This Health Care Assistant did a great job in finding a vein first time, resulting in a stress free experience. I thanked her for her good work.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Great thorough doctor
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
My doctor is very thorough , caring and listens to concerns and is very helpful . I like that I can see the same doctor who k it’s me and I can pre book my appointment request online and then get offered my appointment on text
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. It is great to note that you are benefitting from the many ways there are to access care at BCHC and that your doctor is so thorough and caring. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Julie - Posted on 27 February 2024
I have a continuous cough so I cough all the time we’re ever I am and I have had lots of appointments here over the last few weeks. It doesn’t matter who I see they are very thorough and very friendly and helpful as I struggle to stop coughing. They also make me feel at ease and not embarrassed because of my condition
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Julie Thank you for your kind review. I am so glad to note that you are receiving good care for your ongoing problem and are made to feel at ease without embarrassment. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Outstanding
Rated 5 stars out of 5
by Tim Carlisle - Posted on 17 February 2024
There are lots of moans about GP service on social media, but I cant see fault. The new online self referral system is brilliant, much better and easier than phoning in and means I can get a suitable appointment at a time that works for me, and do it when its convenient for me not when I need to compete with hundreds of others phoning in. The car park is much improved, checking in easy and helpful and I was didnt have time to even sit down in the waiting room before seeing a doctor. The doctor was inclusive, listened and checked I was absolutely happy with my outcome before the appointment finished.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Tim Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. It is great to note that you are benefitting from the various ways to access us, our newly updated car park and the check in process too. I am also delighted that you were so happy with the level of care you received from the GP you saw. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Great treatment and practice
Rated 4 stars out of 5
by Zoe Buckett - Posted on 27 February 2024
I had an appointment with a nurse practitioner on Friday and she was absolutely lovely. She put my mind at ease about why I was seeing her and was extremely polite and bubbly. At no point during my appointment was I made to feel the reason I was there was a waste of her time. I would not hesitate to see her again and think she is a real asset to the practice and the NHS.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Zoe Thank you so much for your kind review. I am delighted to note that ANP you saw was so lovely, your mind was put at ease and she was polite and bubbly too. Thank you again for your kind comments and review Jennifer Nichols Practice Manager
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Review titled Took 4 weeks to get a appointment
Rated 3 stars out of 5
by Anonymous - Posted on 22 February 2024
Dr who I saw was very nice,made time for you,wanted to listen to your health issues,in the future I would like to see this doctor again for any issues I may have
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager