Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Andrew Carpenter - Posted on 28 February 2024
Cannot fault the service I received at this practice from the receptionist to the doctor I saw ,I didn't have to wait long for my ECG either and got the results straight away
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Andrew Thank you for your kind review. I am so glad to note that you were impressed with all staff and your results were turned around quickly too. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Very happy
Rated 4 stars out of 5
by Rosemary - Posted on 14 February 2024
I know it's no longer the 'good old days' but my experience is as follows: My husband needed an 'on the day appointment' so he used Callback and was seen by a Doctor in the afternoon who was very thorough and put his mind at rest. I myself wanted a routine appointment with a specific doctor who knows our family history, having looked after my father whilst he was alive and also myself over the years. I used the callback system, received a call and was sent a text with a form to complete to request an appointment. I was then sent days and times that appointments were available. I saw the Doctor approximately 2 weeks later, who was very thorough, friendly and down to earth. I have also had stitches removed recently and the nurse was very kind and it didn't hurt a bit!
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Rosemary Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. It is great to note that your husband was able to access the care he needed when he had an on the day need. I am also pleased to note that for your routine need you were able to make good use of the waiting list system and also that you had a pain free experience with one of our nurses too. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Appointment review
Rated 3 stars out of 5
by Anonymous - Posted on 23 February 2024
Things seem to be improving at this surgery. Appointment (giving blood for testing) went very smoothly with little waiting.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled OK practice
Rated 3 stars out of 5
by Anonymous - Posted on 24 February 2024
Extremely unlikely to see a g p now days. Also very rare to get an appointment when you want one. Had to wait just over a week to have a blood test. To tell the receptionist your symptoms can sometimes be quite embarrassing ,as when I was asked my symptoms she said how do you know that's what your suffering when those symptoms are common at my age.explain that one.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your review. You can ask to be placed on a GP waiting list at any time if that is your wish, please just ask the contact centre and they will facilitate this request for you. We do operate a triaging system to ensure patients are seen by the most appropriate clinician; this is common across all primary care providers now. I am sorry if sometimes questions feel embarrassing. Please be reassured that your information is treated confidentially. You can always contact us online if you would prefer not to talk to the contact centre on the telephone. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Gp practice
Rated 3 stars out of 5
by Chanel jones - Posted on 16 February 2024
I couldn’t get an appointment to see a doctor they offered me a telephone call I got the call yesterday after a few weeks when I called the doctors which she wasn’t helpful at all it was like she didn’t know what she was talking about I do think if your asking to see a doctor you should be allowed.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Chanel Thank you for taking the time to leave your review. You can ask to be added to a GP waiting list for a non urgent routine matter at any time. Again, you can ask that this is a face to face appointment if that is your preference. Do email us on feedback.bchc@nhs.net and we will help you directly. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Not great
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2024
Booking an appointment is difficult and convoluted. First you call, then you get sent a link, then you complete a form that goes back and forth by text. Then you get a link to book appointment. It took 5 hours from 1st call to appointment booked. Talking with a human would be so much quicker. Then when we got the link to book, there were no after school appointments or options for a different time of day, other than between 8 and 9.30am. My son was late for school as a result. We didn't even get to see a Doctor so aren't convinced about the diagnosis and treatment received. The nurse practitioner was late by 30 minutes. We booked the appointment for 8am to minimise disruption to my son's school day. Overall a very inpersonal, unprofessional experience. I would not recommend this practice.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Patient I am sorry to note your comments. Please contact us directly so we can see what went wrong here – you can email us directly at feedback.bchc@nhs.net Kindest thanks Jennifer Nichols Practice Manager
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Review titled Fair practice
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2024
I have been with this practice for more than one year. It is difficult to get a day to see a GP, the waiting list is long. I have been trying to see a gynaecologist and it was difficult for me to get an appointment with one. Over all , the receptionist are nice and friendly, and they return calls as well
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your review. If there is a specific GP you want to see for a non urgent routine issues then their waiting list times can be variable. If you have a need for a gynae referral then the wait times for being seen sit with the hospital and are outside of our control sadly, but if your symptoms are worryingly urgent then we will always do what we can to help expedite your appointment in secondary care. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Seen swiftly
Rated 3 stars out of 5
by Marian Chippendale - Posted on 08 February 2024
I was seen swiftly and the lady I saw was very helpful and attentive and listened to my concerns. I didn’t want surgery or any more medication for my problem and was given exercises to try. I also managed to obtain a quick appointment for an injection in my thumb joint.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Marian Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
Nervous about my recent blood test, a very kind gentle nurse got my bloods straight away, great service. Left feeling happy and reassured thank you
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Derek Young - Posted on 27 February 2024
Dedicated GP now means that one GP is looking after my health. They are available whenever I wish (via surgery email) Just how it was back in the 1950's and 1960's.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Derek Thank you for your kind review. I am so glad to note that you are impressed with the practice and happy with the care your nominated GP is providing you with. Kindest thanks again Jennifer Nichols Practice Manager