Axbridge Surgery
The Surgery, Houlgate Way, Axbridge, Somerset, BS26 2BJContact details and opening times
Patient ratings and reviews
Leave a review
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Reviews
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Review titled Great telephone service
Rated 5 stars out of 5
by Emma Bruce - Posted on 19 February 2025
I called Axbridge Surgery yesterday and I have a fear of doctors and dentist but the receptionist was so efficient but polite and caring that I was comfortable and calm. In fact every time I’ve called the surgery I get this really nice great if and efficiency is second to none. Thank you whoever answers the phones you are excellent!!!
Visited February 2025
Review titled Axbridge Surgery
Replied on 19 February 2025
I am glad that our Reception team put you at ease, that coupled with having "efficiency second to none" is a great combination and something that we aim for. Thank you. Celia Townend Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Garry Stimpson - Posted on 21 February 2025
Great practice with very helpfull receptionist and nurses appointment made very easily and no waiting Thanks to all
Visited February 2025
Review titled Axbridge Surgery
Replied on 24 February 2025
We were pleased to hear that making the appointment was easy and with no waiting. Your thanks has been passed onto the team. Celia Townend Practice Manager
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Review titled Blood test
Rated 4 stars out of 5
by Derekross - Posted on 21 February 2025
Visit with nurse regarding blood sugar. All very efficient and also advised how to monitor results on the NHS app which was useful.
Visited February 2025
Review titled Axbridge Surgery
Replied on 24 February 2025
We were very pleased to hear that you found us so efficient and that you are utilising the wonderful NHS App. Thank you. Celia Townend Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Mr John Sanderson - Posted on 12 February 2025
Had a misunderstanding appointment time but this was dealt with without fuss. The clinician I saw was very professional and understanding and polite at the same time. Explained to me my options and how to decide which route to take
Visited February 2025
Review titled Axbridge Surgery
Replied on 12 February 2025
I am sorry that there was a misunderstanding regarding your appointment time but pleased this was dealt with without fuss. Thank you for taking the time to provide us with positive feedback. Celia Townend Practice Manager
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Review titled Caring practitioner
Rated 5 stars out of 5
by Linda Godfrey - Posted on 01 May 2025
I had a blood test this morning. I have hardly any veins showing. The practitioner was very considerable and adept.
Visited January 2025
Review titled Axbridge Surgery
Replied on 06 May 2025
We were pleased to hear that your blood test went well, thank you for leaving your review. Celia Townend Practice Manager
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Review titled Very welcoming and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
They went above and beyond to get me an appointment at the last moment and I am very grateful. They were also very friendly and helped guide me on the next steps
Visited January 2025
Review titled Axbridge Surgery
Replied on 09 January 2025
We were very pleased to read your review and glad that you had a helpful, friendly experience with us. Celia Townend Practice Manager
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Review titled Incredible pracy
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2025
As ever, my experience of visiting the surgery was a pleasure. Booking the appointment was easy, the staff at reception could not have been more pleasant, the nurse who dealt with me was also fantastic. So efficient, no time waiting for my appointment, I would like to think me being on time helped!
Visited January 2025
Review titled Axbridge Surgery
Replied on 23 January 2025
Yes, patients being on time is definitely of help to the smooth running of our nursing clinics. Thank you Celia Townend Practice Manager
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Review titled Prompt response
Rated 4 stars out of 5
by Fiona Buxton - Posted on 23 January 2025
I received immediate care & attention from the care coordinator at the Axbridge surgery. She asked me to click the link given in response to a potential doctor’s appointment in February. I really needed it sooner & ended up getting a call from the doctor yesterday; I was relieved & pleased. I felt listened to & was delighted with this quick, efficient method of communication.
Visited January 2025
Review titled Axbridge Surgery
Replied on 23 January 2025
We are so pleased to learn that you felt listened to and that you found our service quick and efficient. Thank you Celia Townend Practice Manager
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Review titled Excellent Support
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2025
I rang the surgery to request an appointment as I was suffering with extreme anxiety. The receptionist had a calm, gentle manner which made me feel comfortable about explaining my situation. On the same day I received a call from a member of staff. They were very thorough and asked me lots of questions to clarify what I was experiencing. They allowed me to talk even though I was not particularly coherent at times due to my emotional state. They clearly explained my options and allowed me to decide what I would like to do. They were very empathetic. They referred me for support. They arranged a date and time to ring me back to review. Immediately after the call they texted links to resources. I self referred to Silver Cloud and started an online CBT course which I have found extremely helpful. I have been allocated a supporter who will review and respond to my input to the course. The practice member of staff rang me 3 weeks after the first phone call. They spent a lot of time asking me questions to establish how I was doing. They were very encouraging and asked if I would like a follow up phone call in month. I am so grateful for the prompt, sympathetic and effective intervention by the surgery. I was suffering extreme mental anguish when I contacted the surgery but thanks to their support I have been able to access resources which are helping me to deal with my mental health challenges. I feel understood, supported and cared for. The swift response stopped my mental health difficulties from escalating into something more serious,
Visited December 2024
Review titled Axbridge Surgery
Replied on 14 January 2025
Our Health Coaches are an integral part of our practice here and our team were so pleased to read this review. Thank you for taking the time to illustrate your journey with us and the fact that our swift response stopped any escalation is so positive to hear. Celia Townend Practice Manager
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Review titled Professional nurse
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2024
The Dr was very professional, friendly, and reassuring. Asked lots of questions, gave good advice and treated me with respect. Thank you!
Visited October 2024
Review titled Axbridge Surgery
Replied on 03 October 2024
We were all pleased to read that you had such a positive experience with us. Kind regards Celia Townend Practice Manager