Axbridge Surgery
The Surgery, Houlgate Way, Axbridge, Somerset, BS26 2BJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Axbridge Surgery.
Reviews
-
Review titled Great Practice
Rated 5 stars out of 5
by Margaret A Amesbury - Posted on 28 August 2024
My sister arrived at mine from Tunbridge Wells. I could see she was really ill. I contacted the Surgery and my sister had to be registered which was done very quickly. We then had an appointment with a Paramedic as it was urgent. He diagnosed Temporal Arteritis and put her on 8 steroids a day. She recuperated very quickly and went to her Doctors when she returned to Tunbridge Wells. they had a lot of praise for the Paramedic diagnosing the illness. I know not his name.
Visited July 2024
Axbridge Surgery has not yet replied.
-
Review titled Proper job
Rated 5 stars out of 5
by Ian - Posted on 24 July 2024
I met with the skeleton specialist re a shoulder problem and she was excellent. Very friendly and positive but also very professional. I left feeling optimistic and positive. Thank you.
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
Thank you for taking the time to write a review. Your comments are an excellent example of how our GPs signpost patients to other practitioners who work within our Surgery and can offer more specialist care. Celia Townend Practice Manager
-
Review titled Efficient and caring.
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2024
I had a very kind and calm nurse and the receptionists were very professional, friendly and efficient. Thank you!
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
We were very pleased to read your positive comments. Thank you. Kind regards Celia Townend Practice Manager
-
Review titled Recommend practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
At my appointment I was greeted in a lovely manor and was immediately felt at ease. During my time in with the nurse, she was chatting away and explaining me through it
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
How patients are dealt with when they arrive at the Practice, and within a consultation is very important to us so to have this feedback is very positive. Celia Townend Practice Manager Celia
-
Review titled Asthma Review with Nurse
Rated 5 stars out of 5
by MT1 - Posted on 26 July 2024
The nurse was very helpful and gave me lots of information, and links to where I could get further help. She was kind and patient. I have received excellent care and support from this practice at every visit and have been referred for further tests when necessary. All this done under the very difficult circumstances that we have all been though. So well done everyone involved!
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
Your praise and thanks is gratefully received and will be passed onto the team. Celia Townend Practice Manager
-
Review titled Why do we no longer ever see anyone in person?
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2024
I called the surgery because I have been on medication for blood pressure and cholesterol now for over a year. I needed the OK to continue getting my meds from the pharmacy. That has been accomplished, very efficiently, over the phone. Thank you. But I was expecting to see someone, to have my bloods done, to check on blood sugar, and discuss my blood pressure, which I take regularly. I had wanted to discuss a diet change or exercise programme to bring BP down and lower blood sugar levels. For instance, I still get prescribed twice as much Rosuvastatin as I can tolerate. There has never been any discussion or feedback on how I am doing on these meds. I realise I am not an emergency. I am just a regular 75 year old, who is attempting to stay as healthy as possible. But I miss real live contact with my GP. Things are very efficient, but My GP no longer knows me or has a chance to understand, for instance, how my daughters current breast cancer diagnosis and treatment has affected my life, in that I need to help her with child care for her 4 and 6 year old, so I need to strong and healthy. I have always admired and respected my GP. He is a very personable young man, who was willing to really talk to me. Now, I feel we really no longer have a working relationship, as human beings, because the system has become so impersonal. Mostly, the information is all one way. I get texts from the surgery, but cannot reply to texts. A doctor had seen and dealt with my telephone request, but nobody let me know that this had been completed. I had to call the surgery again, to find that my prescription had been OKed. In summary, the system as it stands, stops the amazing doctors and nurses working tirelessly within it, to know their patients well. I cannot believe they are enjoying it either. I suspect they feel they are running and never catching up. This cannot be rewarding for them. It certainly is not rewarding for me.
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
We were very sorry to read this review, which is in contrast to many we receive. We would invite this patient to contact us directly so that we can discuss in further details their complaint and take any steps that we are able to make to improve their experience with us. Celia Townend Practice Manager
-
Review titled Amazing help
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
The lady I spoke to understood my predicament, which was complex, very quickly, and offered an incredible solution for me which left me feeling very confident and happy
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
I am very pleased to hear that our team were able to help you with your complex predicament with a solution in such an efficient and understanding way. Celia Townend Practice Manager
-
Review titled Good experience
Rated 4 stars out of 5
by Ray Coates - Posted on 15 July 2024
Prompt response to my e-message and very pleased with the help given by the doctor by sending a letter to Taunton Musgrove to try and advance my hernia operation.
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
We were very pleased to be able to help you and that you had such a positive experience of using our online communication system. Celia Townend Practice Manager
-
Review titled On time appointment
Rated 4 stars out of 5
by France’s McMillan - Posted on 10 July 2024
Arrived 5 minutes early and was takenon time which is always great. This helps greatly with scheduling. Staff very pleasant.
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
We were very pleased to hear that you were seen early - not always possible as our clinicians do like to give patients the time that they need which means inevitably they will run a little late at times. Celia Townend Practice Manager
-
Review titled Dr very attentive and thorough.
Rated 5 stars out of 5
by HELEN MULLETT - Posted on 09 August 2024
Dr listened to what I was saying, made notes then checked whether I wanted a chaperone before examining me. Her explanations were clear and she then arranged any further appointments I needed.
Visited July 2024
Review titled Axbridge Surgery
Replied on 12 August 2024
We were very pleased to read of your positive experience when attending an appointment with one of our GPs. Kind regards Celia Townend Practice Manager