Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Health check
Rated 4 stars out of 5
by Louisa - Posted on 08 August 2023
We were invited for a health check for our 8 year old. The practice called and were very polite and accommodating. Upon arrival we signed in easily and waited to be called. The wait was quick, the health care professional was extremely friendly and put our child at ease. Overall a very positive experience.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Louisa, Thank you for taking the time to leave the practice a review and a four star rating. We are very pleased to hear that you have had a positive experience at the practice and sincerely hope that this continues in the future. Kind Regards, The Management Team Albany Practice
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Review titled Good experience
Rated 4 stars out of 5
by Janice Charnley - Posted on 08 August 2023
Today I had a blood test and the nurse kindly checked a urine sample. During my recent holiday I had felt ‘under the weather’ and wondered if I had a urine infection. As I explained this to her, she suggested leaving a sample for her to test. The nurse telephoned me later to say that I am now clear of infection.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Janice, Thank you for taking the time to leave us with a review. We are very pleased to hear that you have had a positive experience with the surgery and we really do hope that this positive experience continues. Thank you Kind Regards, The Management Team The Albany Practice
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Review titled Doctors
Rated 3 stars out of 5
by Alison - Posted on 28 August 2023
Not great to be honest I don’t get to have an appointment and when I do it’s not with a doctor , and receptionist are very blunt with you on the phone
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Alison, Firstly, thank you for taking the time to leave us a review, we do appreciate this. We are sorry to hear that you have not had such a great experience with the practice. Please do not hesitate to contact us directly so that we can discuss this in detail with you so that we can obtain learning from the negative experience you have had and make changes where we are able to. We do hope that your experience improves with the practice. Kind Regards, The Management Team The Albany Practice
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Review titled Standard check up
Rated 3 stars out of 5
by Anonymous - Posted on 08 August 2023
I have just re-registered since coming back from uni and had the standard new patient check up. They took my bp and bloods and that all went smoothly but the appointment was 20 minutes late (at around 11am). I also had some problems with setting up the online services as the wrong links were sent to me and when I went to reception for help they didn’t know what to do. I also ordered some of my (previously) repeat prescriptions and only half of them were put through to the pharmacy so I’ve had to re-order and they might not arrive in time now before I run out. I’m sure once all the transition stuff is sorted it will all be fine as the health assistant I saw was very lovely and efficient but the registration process has been a bit of a challenge.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Patient, Thank you for taking the time to leave the practice a review. We are sorry to hear that you did witness some negative experiences during this time, sometimes there are issues with registering patients again and the details being transferred over from previous GP surgeries so we do hope that this has been resolved and you are no longer having any problems with the service at the practice. Please do not hesitate to contact us directly should you need to discuss anything in detail. Kind Regards, Management Team The Albany Practice
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Review titled Great gp practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
I would really recommend this GP practice. They are all very kind and helpful to me as well as being professional and courteous.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Patient, Thank you for taking the time to leave us with a review. We are so pleased that you have had such a positive experience with the practice and have rated us 5 stars. It is really great to hear that patients are happy with the service that we provide. We do hope that this positive experience continues in the future. Kind Regards, The Management Team Albany Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2023
I was seen at short notice, did not wait long in the surgery and the clinician was friendly and thorough when dealing with my blood tests.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Patient, Thank you for taking the time to leave us a review and provide us with a 4 star rating. We really do appreciate this. We're pleased to hear that you've having a positive experience with the practice and were happy with the clinician that you saw for your appointment. We hope that this positive experience continues. Kind Regards, The Management Team The Albany Practice
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Review titled Happy to be with this practice
Rated 4 stars out of 5
by Asif - Posted on 01 August 2023
I am registered with this practice for seven yrs and have no complaints, everybody has been good, the reception staff is also helpful and efficient now, sometime back it was not so good but much better now.
Visited July 2023
Review titled Albany Practice
Replied on 09 August 2023
Dear Asif, Thank you for your positive review of the practice. We are happy to hear that you have noticed the improvement in the practice and that the hard work is being noticed by our patients. We hope that your positive experience continues. Thank you Kind Regards, The Management Team Albany Practice
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
Very good at the moment no problems especially with the communication part of it the texts, regarding taking any medication emails and telephone calls are so far good I would say.thanks so much.
Visited July 2023
Review titled Albany Practice
Replied on 09 August 2023
Dear Patient, Thank you for your positive review of the practice and that 5 star rating. We are very pleased to hear that you have been having a positive experience with the practice and we hope that this continues. Kind Regards, The Management Team Albany Practice
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Review titled Adequate
Rated 3 stars out of 5
by Anonymous - Posted on 27 July 2023
No information of doctors who work in the practice Reception staff require more training inadequate information on the services available .
Visited July 2023
Review titled Albany Practice
Replied on 09 August 2023
Dear Patient, All of our staffing information is available on our website, and if you need to know anything particular about the staff the reception admin team will always be happy to provide you with this information. You would have noticed in the building that the other two practices may have had a sign with some of their staff names listed however this information is not all up to date as within GP practices staff changes happen; new people start with the practice and some do sadly leave at times, therefore as a practice we made the decision to not have this sign in use. We're sorry to hear that you feel the reception team need more training. All staff members complete their mandatory training and all of the reception admin team do undertake customer service training. We have had a few new staff members join us recently who have been undertaking training as new employees. However we will take your advise on board and we will look into arranging further customer service training and further training on the services available in the future. We do hope that your experience improves at the practice and have a more positive experience. Please do not hesitate to reach out to us directly should you ever need to discuss anything at all, we will be happy to help. Kind Regards, The Management Team Albany Practice
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Review titled Receptionist ruin that place
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
Very disappointed by the receptionists. They are like a group of security guards. They are extremely rude , how they are allowed to deal with unwell people is beyond me. It’s because they are personal friends of the manager that they are able to get away with it. I was urinating pure blood and asked for a urine sample when I arrived for my appointment. I practically had to beg them to give me a sample bottle and openly state why I needed one. They also told me I had an appointment booked and they even texted me it. To then tell me they booked me one by mistake. They are rude, make people feel uncomfortable and really need sympathetic training.
Visited July 2023
Review titled Albany Practice
Replied on 09 August 2023
Dear Patient, We are very sorry to hear of this negative experience that you have experienced at the practice. We can confirm that all of our staff are hired through the correct pathways and all go through the same strict employment process and pre-employment checks. Our receptionist are trained under the supervision and direction of the management and GP partnership team. They are trained to triage a patient's query so that they can signpost this to the correct clinician or alternative avenue. I am sorry on this occasion that it has not been a good experience with the reception team, we of course would be happy to discuss this in details with you should you wish to contact us directly and speak to a member of the management team about your experience as we cannot speak of specifics via this particular method. Again, we apologise that you have had a negative experience with the practice and we sincerely hope that your experience improves going forward. Kind Regards, The Management Team Albany Practice