Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patient satisfaction
Rated 4 stars out of 5
by Anonymous - Posted on 11 September 2024
I have Osteoarthritis and suddenly a new joint started to bother me. I requested an X-ray of it at the consultation with a physician’s assistant. This was promptly arranged digitally by PA to be carried out within 3 days.
Visited September 2024
Review titled Albany Practice
Replied on 11 September 2024
Dear Patient, Thank you for taking the time out of your day to provide us with this positive feedback of your experience with the practice. We are extremely grateful and pleased to hear that you have had such a positive experience with our practice and particularly with our physician associate. We always aim to provide the best patient care so it is lovely to hear feedback from patients. Thank you once again. Kind Regards, The Management Team Albany Practice
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2024
Very polite and efficient receptionist on phone. Sorted out my two issues quickly. Offered appointment within acceptable timescale.
Visited August 2024
Review titled Albany Practice
Replied on 11 September 2024
Dear Patient, Thank you very much for taking the time to leave us a positive review for our practice and the five star rating. We really appreciate the time you have taken to provide us with this feedback and we are extremely pleased to hear that you have had a positive experience with our practice, particularly with our receptionist team. We hope that this positive experience continues with The Albany Practice, and once again, are extremely grateful for your feedback. Thank you Kind Regards, The Managment Team Albany Practice
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Review titled Wonderful care.
Rated 5 stars out of 5
by Leslie Pringle - Posted on 15 June 2024
The receptionists are most patient and friendly. My appointment with the doctors has been kind and helpful as we worked out the cause of my issues: I met two different doctors and both were professional and dedicated in their approach. The clinician on the phone was clear and careful as the remedies were explained. The nurse taking bloods was extraordinary in her understanding of my haematophobia. I recommend this practice as exemplifying the NHS at its best.
Visited June 2024
Review titled Albany Practice
Replied on 11 September 2024
Dear Leslie, Thank you kindly for your extremely positive review of the practice. We are so grateful for you taking time out of your day to provide us with feedback on your experience with our practice. We always aim to provide the best patient care so it is always great to receive feedback of this happening. We hope that your positive experience with the practice continues. Thank you once again. Kind Regards, The Management Team Albany Practice
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Review titled Disgusting receptionist attitude
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2024
Horrible receptionists especially one female. Very rude. Didn't book the appointment in that she said she did and made my elderly mum wait for 2 hours at the surgery and didn't apologise. Accused us of misplacing the urine sample when it was the other receptionist who told us to place it in the box. Shouted down the phone and hung up the phone and when I called back refused to apologise. Avoid at all costs rubbish service from most people there.
Visited June 2024
Review titled Albany Practice
Replied on 11 September 2024
Dear Patient, Firstly, I would sincerely like to apologise that you have had a negative experience with our practice. As you have commented as 'Anonymous' we are unable to reach out to you directly to discuss these concerns with you however we of course would like to discuss this with you so that we can ensure that your mother is registered at our practice within the health centre and if so, rectify any issues and ensure that the practice derives learning from this situation. Please reach out to us via email - nhsnwl.albany@NHS.net or via telephone (020 8630 3838) to arrange a scheduled time to speak with a member of the management team. We hope to hear from you soon. Thank you. Kind Regards, The Management Team Albany Practice
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Review titled Asking for a face to face appointment
Rated 1 star out of 5
by Kat - Posted on 13 November 2023
I phoned the surgery this morning to make an appointment to see a GP because I collapsed with lower back pain. This morning I was told to phone after 1 pm to make an appointment which I did and I was now told that I can’t see a GP because all appointments for this week are booked. I explained that I am in horrendous pain - no . This has happened several times with this surgery!
Visited November 2023
Albany Practice has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Francisca - Posted on 03 November 2023
I was always dealt with well. Good surgery. Staff are polite and look after you. The staff are so helpful and professional and they go the extra mile always explaining anything you don't understand.
Visited October 2023
Albany Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
I had an emergency appointment which unfortunately I was unable to get to on time due to the fact that I was 1, travelling from Liverpool Street and 2, London Transport being unpredictable. I was told I needed to rearrange the appointment but I was in so much discomfort that I couldn’t bear going through any more pain and requested if the Doctor could see me that day, even if I had to wait for hours. The Receptionists went above and beyond to help me and I was able to see the Doctor in the end. They were super efficient, kind, willing and understanding. Hats-off to you all for the amazing service I received that day.
Visited October 2023
Review titled Albany Practice
Replied on 23 October 2023
Dear Patient, Thank you for taking the time to provide us with feedback and a 5 star rating! We really appreciate it when patients take time out of their day to provide us with feedback on their experience. The positive feedback really does help boost staff morale, so we really thank you for this. We hope that your positive experience continues with the practice. Kind Regards, The Management Team Albany Practice
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Review titled Quick handling of urgent matter
Rated 4 stars out of 5
by Padraic Doyle - Posted on 16 August 2023
Phoned on Monday with urgent matter. Got GP phone call back with a few hours. Face to face visit on Wednesday was quick and efficient. Referral for scan made. Hopefully the speed of motion will continue through to the scan and onward referral.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Padraic, Thank you for taking the time to leave us a review and rating the service 4 stars. We really appreciate receiving feedback from our patients We do hope that your experience continues to be positive. Kind Regards, Management Team The Albany Practice
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Review titled Hopeless
Rated 1 star out of 5
by Steve Crelley - Posted on 14 August 2023
Cannot get anything right.Receptions cannot speak or understand English.Failed to send a prescription to the local Pharmacy and had to attend A&E
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Steve, We are saddened to see that you have had a negative experience with the practice and have rated the service 1 star. We sincerely apologise that you have not received the level of patient care that we aim to provide to our patients. As this is a public forum we cannot go into personal details with patients but we are happy to discuss this with you in detail should you wish to, please do contact us to arrange a meeting or we can telephone you at a time that suits you to discuss this - do let us know. I can assure you though that all of our staff members can speak and understand the English language. We do hope that your experience with the practice improves in the future. Kind Regards, The Management Team Albany Practice
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Review titled Blood test
Rated 3 stars out of 5
by Christina Deakin - Posted on 08 August 2023
The lady I saw for a blood test was very efficient and very friendly putting me completely at ease. I didn't even feel the needle going or even the expected scratch
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Christina, Thank you kindly for taking the time to leave us with a review. We are pleased to hear that you have had a positive experience with the practice. We are pleased to hear that you had a positive experience with the healthcare assistant that you saw for your blood test, we will of course share this with our team. We hope that this positive experience continues. Kind Regards, The Management Team Albany Practice