Genix Healthcare Gloucester
Lister House, Station Road, Gloucester, GL1 1DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long Wait
Rated 3 stars out of 5
by Anonymous - Posted on 15 August 2024
Due to not being checked in correctly by the receptionist we had a 55 minute wait with children and checked back with staff twice before being seen
Visited August 2024
Genix Healthcare Gloucester has not yet replied.
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Review titled Receptionists need training
Rated 2 stars out of 5
by Anonymous - Posted on 30 May 2024
The treatment I have received from the dentist is OK but I have now travelled twice to an appointment that has been an error because of receptionists. First appointment they booked me in as a private patient so unless I payed, I didn't receive the urgent treatment needed. Second time I received a call asking to attend a teeth whitening appointment, all I need to pay is £10 deposit for cancellation fee, after over an hour of waiting, I find out they have taken me off the list because they wanted £50 payment which no one has said previously or even at reception when I signed in. Costing me 2 days of travel, canceled an important appointment and major anxiety of being miss lead false information.
Visited May 2024
Genix Healthcare Gloucester has not yet replied.
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Review titled Poor customer service
Rated 3 stars out of 5
by Anonymous - Posted on 07 June 2024
Whilst I can’t complain about the treatment I’ve received from the dentists over the years, sadly the receptionist’s are not the same story. They booked an appointment on a bank holiday, after 6 attempts at phoning and leaving an answer phone message asking for a call back, it took for attendance there to rearrange the appointment. They’re never particularly welcoming and seem totally disinterested in their jobs. Sadly I feel customer service training is required.
Visited May 2024
Genix Healthcare Gloucester has not yet replied.
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
I moved into the Area and have not been able to find a NHS dentist . So I’m now a private patient at Genix , I required a new top denture . I’m very disappointed, I had to go back 3 times to have it trimmed as it was cutting into my cheek , it drops down so I need to use a fixative to keep it in place , never needed to do that before . I have had a 4 top plates over the years , all NHS made and I’ve paid a lot of money for this one and it’s no where near as good as the ones I’ve had before . I can’t afford to go to another dentist and have another one made so I’ll just have to put up with it but as I’m now classed as a private patient I expected a better service and a 5* service and it’s not .
Visited December 2023
Review titled Genix Healthcare Gloucester
Replied on 16 February 2024
Hello, I am sorry that you are not happy with the service provided, I really would like to get this sorted for you. You should be able to wear the denture we have made you and not struggle. Please get in contact with me as soon as possible using 01452 303 983. Kind regards Kristie Noble Practice Manager
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Review titled Rude and patronising dentist
Rated 1 star out of 5
by Nicholas Davis - Posted on 12 February 2024
I was looking to have implants in my top jaw. After a 2 minute examination the dentist began asking about my financial situation. "Could I pay up to £9,000 for the work ?" How much do you have in savings? It could cost more if bone grafts are needed. All this was done in front of trainees. No alternative treatment was discussed. I found the whole experience very insulting....and belittling.
Visited November 2023
Review titled Genix Healthcare Gloucester
Replied on 16 February 2024
Wow Nicholas, this is not usual practice for us here. I am shocked to read your review. Please do not hesitate to get in touch with me using 01452 303 983 so I can discuss this with you. Kind regards Kristie Noble Practice Manager
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Review titled Really Poor
Rated 2 stars out of 5
by Anonymous - Posted on 18 August 2023
Tried to phone yesterday to arrange an emergency appointment (I am a registered patient with them). 50 mins before an answer then told to ring the following morning for an emergency. Following morning, 1hr20 before answering and then told only one dentist in and no appointments available !!! Offered an appointment sometime in September - it’s quite clear that this practice is not fit for purpose and does not have the required staff to run it in a proper manner.
Visited August 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2023
Receptionists were efficient and very friendly. Dentist was very good. Made sure I felt comfortable with the procedures and also checked I was ok after my check up.
Visited July 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled Don’t take on adults only kids etc
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
Went here for private cleaning this year which the hygienist was great and friendly. However, the reception aren’t so polite when saying hello or bye. They claim to take adults on but many emailed/called and was not replied to or not got place then only seems to be children they take on. Luckily I managed to get in with a nearby NHS dentist when they was taking on people. Would say it’s a total difference experience.
Visited July 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled Great practice and experienced doctor
Rated 5 stars out of 5
by Lola - Posted on 28 July 2023
The staff from the receptionist to the doctor are working effectively, with good communication and good practice.
Visited July 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled Staff are Rude Service Poor
Rated 1 star out of 5
by Steve Doyle - Posted on 25 June 2023
14th June arrived at circa 11.55 for my 12pm appointment. Advised there is a delay as dentist is running behind and I'm fine with that. At 1.15pm I still had not been seen. So I checked with reception who advised me that the receptionist on duty when I arrived had not checked me in. This practice are a joke when it comes to being polite and professional and even proactive when you have a problem. I wouldn't recommend this practice. Time to start looking for another practice and recommend you avoid the practice. Now I have a booking for 13.45!!
Visited June 2023
Genix Healthcare Gloucester has not yet replied.