SpaMedica Watford
St.Andrews, The Belfry, Watford, Hertfordshire, WD24 4WHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 1 star out of 5
by Kathleen Edith Berry - Posted on 23 March 2024
My treatment at SpaMedica Watford was a truly awful experience. I was not in any way prepared in advance for what the procedure involved. During the operation I was in such severe pain that it felt almost unbearable. I was not shown proper care during this treatment but instead the staff carried out their tasks in a fashion that felt brutal and uncaring. I do not understand why there was such a lack of care shown. I was left in a state of shock. As I try to process what has happened, I worry that I may in fact been traumatised by the overall experience. This is my experience. On climbing onto the operating table, a male nurse placed a mask over my face. The surgeon stepped forward and standing by side, he proceeded to clamp my upper right eye lid tightly against the bone of my eye socket and wedged it there, causing me excruciating pain and discomfort, to the point that it became unbearable. Then it felt as if a tap had been turned on, as water flooded my eye continuously until his work was completed. It felt as if a hose pipe had been attached to a tap and the tap turned full on. At no point was any of this explained to me. Once the surgeon had finished, the nurse who had put the mask on my face stepped forward and quite simply, literally ripped the mask off my face. It was an horrendous experience. I felt violated. I quite expected to see the skin on the right side of my face removed where the mask had been placed and then pulled off. Then another nurse stepped forward. She came to wipe down my face from the drops etc. But it was not done gently or even kindly, but heavy-handedly. I saw no compassion, no kindness nothing that I would associate within a caring community. It appeared that the mentality was, just employed to do a job, rather than fulfilling a vocation of care. Kathleen Berry.
Visited March 2024
SpaMedica Watford has not yet replied.
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Review titled extremely happy
Rated 5 stars out of 5
by John Endicott - Posted on 25 March 2024
everything was done quickly , efficiently , with real customer care that so many companies talk about but few really understand, when i removed the guard over my eye the morning after my operation I was astounded at the difference. Thankyou to all staff there including transport staff , truly professional and pleasant people to deal with , I cannot praise you all enough
Visited March 2024
SpaMedica Watford has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Markos k Voskou - Posted on 02 April 2024
Brilliant service from driver to nurse to doctor. Was treated respectfully and listened to. Looked after and welcomed. Cant praise this service enough
Visited March 2024
SpaMedica Watford has not yet replied.
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Review titled ‘New Eyes’ - From Friendly Professional’s
Rated 5 stars out of 5
by William - Posted on 25 May 2024
I am absolutely happy with everything that occurred - the way both my eyes were transformed - every stage was well managed by friendly and professional teams from reception through to final guidance on how to keep my new eyes healthy. This is what patient care is all about - keep up the good work.
Visited March 2024
Review titled SpaMedica Watford
Replied on 30 August 2024
Hello William, we’re delighted to hear that you had such a positive experience at SpaMedica. Wishing you all the best for the future, The SpaMedica Team
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Review titled Amazing service
Rated 5 stars out of 5
by Diane - Posted on 11 March 2024
Took my mum to spa medical this morning in Watford and she wanted to send a review. Very pleased with the treatment and the staff are very nice , especially the man at the door . The nurses very professional and looked after me so well .
Visited March 2024
SpaMedica Watford has not yet replied.
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Review titled the prqctice was just too good
Rated 5 stars out of 5
by Surendra Pragji Pattni - Posted on 26 March 2024
the practice didnt look like a hospital but a very friendly offic e and everyone was just too friendly and caring i must say i was very pleasantly surprised, very happy
Visited March 2024
SpaMedica Watford has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Indumati Popat - Posted on 10 April 2024
Thank you .I give 5 stars My first Cataract surgery procedure has been great success surgeon took care and made me comfortable. For which I am very grateful. staff very efficient, polite and friendly. From reception to surgeon. Very neat and clean place. I would highly recommend and give 5 stars.
Visited March 2024
SpaMedica Watford has not yet replied.
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Review titled Medically great, admin poor
Rated 5 stars out of 5
by Robert Fisher - Posted on 14 February 2024
The treatment was exemplary, but I have one observation. There was a long delay between arriving in the theatre waiting area and the operation. A short notification that there was a delay may have reduced some of the anxiety that I noticed amongst some elderly patients.
Visited February 2024
SpaMedica Watford has not yet replied.
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Review titled Cataract Clinic
Rated 5 stars out of 5
by Roz Knight - Posted on 21 February 2024
I have had both cataracts down in the last two months. On both occasions the response from SpaMedica was immediate following their receipt of the referral from my optometrist. The dates for treatment they offered were very prompt. The clinic premises were modern, functional and clean and the staff were friendly and informative. The two operations were conducted professionally. The two experiences were exemplary.
Visited February 2024
SpaMedica Watford has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
Very clean and modern premises, staff were friendly and professional and my cataract surgery went well.
Visited February 2024
SpaMedica Watford has not yet replied.
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