SpaMedica Truro
Ground Floor, High Water House, Malpas Road, Truro, TR1 1QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A Good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
Very happy with my treatment and cataract operation at Spa Medica. All the staff were very pleasant and the atmosphere at the clinic is very quiet and helps one feel more relaxed about the whole procedure. The days I attended it was not at all crowded and I did not feel under any pressure to hurry and could ask questions.
Visited April 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Dear patient, we’re delighted to hear that you had such a positive experience. We really appreciate your kind comments about our staff and facilities. Wishing you all the best for the future, The SpaMedica Team.
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Review titled Unhappy experience
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
Reception staff unfriendly and unhelpful. The dr was cross with me as I couldn’t put my head in theposition he wanted . It was extremely painful the day afterwards and for 2 weeks afterwards. The whole experience was traumatic. I am going somewhere else for the other eye.
Visited April 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Dear patient, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could email feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you were treated as well as the issues faced with your appointment. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.
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Review titled Good and efficient practice
Rated 5 stars out of 5
by Brian Calway - Posted on 24 March 2024
The staff were friendly, attentive and explained everything in detail. Another problem was ascertained at the time and drops given to cure the symptoms. Could not fault the care given.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Hi Brian, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled Great practice
Rated 5 stars out of 5
by Terry - Posted on 26 March 2024
The my experience was easy I had a removal of left eye cataract treatment was so quick I didn’t even realise the procedure had been done friendly staff spotlessly clean facilities could not rate this experience high enough would highly recommend yourselves to friends and family.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Hi Terry, we’re delighted to hear that you had such a positive experience at SpaMedica and we hope that you’re enjoying your much-improved vision. We really appreciate your kind comments about our staff and facilities. Wishing you all the best for the future, The SpaMedica Team.
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Review titled Excellent service
Rated 5 stars out of 5
by John Dibble - Posted on 28 March 2024
On both occasions I was treated with kindness and respect. I was kept well informed on what was happening and I am extremely pleased with the results. So far, no problems whatsoever with my eyes and the improvement is quite dramatic.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Hi John, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled Exceptional practice
Rated 5 stars out of 5
by Elizabeth Rigley - Posted on 05 April 2024
This was my second cataract procedure. I am so impressed by the professional staff in all the departments from admin to nursing staff. My care was exceptional. Everyone was so friendly and explained everything in great detail to me. Thank you once again for the care given to me.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Hi Elizabeth, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled A good experience
Rated 5 stars out of 5
by Liz Aver - Posted on 24 April 2024
Although initially apprehensive, I actually found it to be a very well organised and straightforward treatment, from caring and skilful staff. My "new" sight is excellent for both long distance and reading.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Hi Liz, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled Better the first time
Rated 4 stars out of 5
by David Austin - Posted on 21 March 2024
On arriving on time I was not informed there was going to be a delay. This turned out to be over 2 hours. At no point was I informed by any of the staff of this situation. After being there half an hour after my appointment time I asked at reception and was told there was an hour delay but it was longer. In the preop. lounge non of the 4 of us waiting had any idea about what was happening and like me the others had people waiting to collect us. No member of staff came in to explain the situation or to apologise for the delay or to offer any refreshment. The 3 patients before me had morning appointments mine was 1.40pm and I didn’t get in to the preop. lounge until after 4pm. My actual surgery took place at 6pm. While I accept delays can happen and I am not concerned about that, my concern is the lack of communication with the patients. It suggests lack of concern and care for the patients. However busy the staff may have been for someone to pop in and say how things were would have made a lot of difference. The first op I had in January there was a different attitude. Staff were friendlier, in the lounge they came in to see how everyone was. A completely different experience and would have merited a good review. But, sorry, this last experience was a very bad one. Costumer/Patient Service was in very short supply. Possibly a reminder every morning.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Dear patient, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could email feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you were treated as well as the issues faced with your appointment. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
Premises easily accessible and the welcome was friendly, with a hot drink offered on arrival. All rooms were immaculately clean. The procedure was quick, painless and efficient, the nursing staff and surgeon pleasant and informative.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Dear patient, we’re delighted to hear that you had such a positive experience at SpaMedica and we hope that you’re enjoying your much-improved vision. We really appreciate your kind comments about our staff and facilities. Wishing you all the best for the future, The SpaMedica Team.
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Review titled Amazing
Rated 5 stars out of 5
by Carol Hall - Posted on 03 March 2024
I was so nervous getting there but from the minute I walked through the door I was taken care of. The surgery itself was amazing I was worried I would see everything going on but all I saw was a bright light. What an amazing team. I will be fine when I get my next one done. A great improvement already. Thank you so much.
Visited March 2024
SpaMedica Truro has not yet replied.
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