SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about SpaMedica Poole.
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
Every member of staff that was involved in my treatment, from the moment I walked through the doors, until I left the building, were very friendly, helpful and professional. I would like to praise, very highly, the Surgeon who performed the cataract removal, who took the utmost care throughout the procedure.
Visited January 2023
Review titled SpaMedica Poole
Replied on 20 January 2023
Hi there, thank you for your 5-star review of SpaMedica Poole We’re delighted you felt looked after so well during your time with us. Kind regards, the SpaMedica Team
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Review titled Very professional
Rated 5 stars out of 5
by Henry Clayton - Posted on 17 January 2023
In and out in 3 hours and no pain. Everything explained. I had an 08.30 appointment. All the staff were helpful. I chose short sight because I did not want to be constantly looking for reading glasses.
Visited January 2023
Review titled SpaMedica Poole
Replied on 18 January 2023
Hi Henry, thank you for your 5-star review of SpaMedica Poole. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled great practise
Rated 5 stars out of 5
by Stephen parker - Posted on 01 February 2023
My cataract operation was very successful. The staff at the clinic were exceptionally professional and efficient, Thank you.
Visited January 2023
Review titled SpaMedica Poole
Replied on 04 February 2023
Hi Stephen, thank you for your 5-star review of SpaMedica Poole. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Good all round service.
Rated 5 stars out of 5
by Jenny Scott - Posted on 08 February 2023
From the minute you enter Spamedica until you leave, there is nothing but kindness and understanding from all the staff you meet. The initial surgery is daunting, but afterwards you wonder why you were worried and the second eye operated on is easier. The only downside to now being able to see clearly, is the state of my house! Thank you Spamedica for all you do, I wish I had had the operation done sooner.
Visited January 2023
Review titled SpaMedica Poole
Replied on 10 February 2023
Hi Jenny, thank you for your 5-star review of SpaMedica Poole. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Great practice'
Rated 5 stars out of 5
by laurence whyman - Posted on 31 January 2023
this the second eye procedure I have had there, and like last time brilliant, could not fault them, everybody working there was friendly, polite and extremely professional, I would recommend them to everyone.
Visited January 2023
Review titled SpaMedica Poole
Replied on 01 February 2023
Hi Laurence, thank you very much for your 5-star review of SpaMedica Poole. We’re so happy that you’d recommend us to others! Best wishes from the SpaMedica Team
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Review titled Cataract surgery
Rated 3 stars out of 5
by Anonymous - Posted on 06 November 2023
Not told about the free car transport service initially, so that the first visit for assessment cost me £100 for a taxi, as the trains were not running. After the surgery, which was the last one of the morning, I was told to sit in a corridor on my own which was cold, so I became cold and shivery and when someone eventually appeared, a blanket was wrapped around me. I left the hospital with the blanket still wrapped around me. My eye felt very uncomfortable and it was a miserable experience which lasted for the next day or two, only very gradually improving over the next few days. This was not what I had been led to believe it would feel like from friends and relatives who had already had cataract surgery. The eye did not heal up till I had had an extra 6 weeks of drops. On my return visits to the hospital for checkups, staff did not seem quite as friendly and I found several others who had had to make extra return visits. The best service was from the team who were drivers in the free car transport service.
Visited January 2023
Review titled SpaMedica Poole
Replied on 07 February 2024
Dear patient, thank you so much for your review of SpaMedica Poole. Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We appreciate your feedback and this will be passed onto the relevant team. Wishing you all the best, SpaMedica.
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Review titled Very good facility
Rated 5 stars out of 5
by Jon Hardwick - Posted on 04 March 2023
I would wholeheartedly recommend Spa Medica Poole. I recently had cateract surgery in my right eye. The whole experience has been very positive. The staff are very friendly and reassuring. The surgical team and state of the art theatre excellent. The result is amazing! I now have better sight than I had three years ago, my distance vision is as good as it has ever been and no more starring and halo effects when seeing lights at night. How lucky we are to have this facility and access to it through our NHS.
Visited January 2023
Review titled SpaMedica Poole
Replied on 06 March 2023
Hi Jon, thank you very much for your 5-star review of SpaMedica Poole. We’re so happy that you’d recommend us to others! Best wishes from the SpaMedica Team
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Review titled Excellent.
Rated 5 stars out of 5
by Percival Johnson - Posted on 26 January 2023
I was very happy with all stages of my treatment from admin through to the clinical staff. Very friendly and welcoming, explained the procedure throughout my time with them. My sincere thanks to all members of the team.
Visited January 2023
Review titled SpaMedica Poole
Replied on 30 January 2023
Hi Percival, thank you for your 5-star review of SpaMedica Poole. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Great Practice
Rated 5 stars out of 5
by Ann Jones - Posted on 10 January 2023
It was a most enlightening experience and a wonderful outcome. Everyone was very friendly and helpful and although we had to wait a bit longer, no one seemed to mind. Well done NHS.
Visited January 2023
SpaMedica Poole has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Mrs Kathleen Haddock - Posted on 09 January 2023
In my experiences the staff are absolutely wonderful, Helpful and kind. Everything is explained clearly and all support is given if you feel a bit anxious plus a lovely hot drink and a biscuit. Well done to you all.
Visited January 2023
Review titled SpaMedica Poole
Replied on 11 January 2023
Hi Mrs Haddock, thank you for your 5-star review of SpaMedica Poole. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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